Extremely disappointed in the "return" process. I paid for "free returns" which is a sham because all that gets you is a store credit. Sneaky, definitely will not shop here again.
Company replied
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See what reviewers are saying
Ordered a $450 dress that was depicted as a sage green, fitting a wedding color scheme. Paid the free return option. NYDress sent me an orange dress, not at all what was depicted on my order, which... See more
Company replied
I ordered 4 dresses for my daughter’s wedding. Really should have gone with my gut but I didn’t want to leave something out there. Paid over $200 and my dress ended up being on sale for $85. But I was... See more
Company replied
Extremely happy with my shopping experience with NYDress. From purchasing the dress to quickly fixing wrong color mistake and overnighting the correct color dress back to me was outstanding !! Both Ki... See more
Company replied
Company details
Written by the company
Located in the heart of New York City, the largest fashion capital in the World, NewYorkDress has one of the largest and most stylish selections of dresses on the Internet. With over 18-years in the prom, homecoming, and specialty dress business, NewYorkDress has risen to a category of its own. NewYorkDress knows that glamour isn't just for celebrities. We make glamour accessible to every woman, via our wide variety of cocktail dresses and evening gowns.
Contact info
51-05 Flushing Avenue, Suite 200, 11378, Maspeth, United States
- 212-594-3600
- info@NewYorkDress.com
- www.newyorkdress.com
3.7
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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It’s difficult to find dresses in my…
It’s difficult to find dresses in my size, but with NYD it was easy and quick. I had a great experience.
October 30, 2024
Unprompted review
Reply from NewYorkDress.com
Thank you so much for your review! We love to hear when our customers have a great experience with us. We hope to shop with you again soon.
The only reason I rated low is because…
The only reason I rated low is because of the international delivery , I think 17 days is quite long.
October 19, 2024
Unprompted review
Reply from NewYorkDress.com
We're sorry to hear your order did not come as quick as you expected. All of our orders ship within 5-7 business days and take additional time to arrive to you in transit.
Got so many compliments on my dress
Got so many compliments on my dress. Highly satisfied with my order!
October 27, 2024
Unprompted review
Reply from NewYorkDress.com
We're thrilled to hear you received a lot of copliments on your dress! We hope to work with you again soon.
Wow is all I have to say!!!
Wow is all I have to say!!!! Impressed once again with quality and how fast it was shipped!! This is my 6th purchase and every single dress is perfection!!!
October 26, 2024
Unprompted review
Reply from NewYorkDress.com
Thank you so much for your review! We love to hear when our customers have a great experience with us. We hope to shop with you again soon.
Had a wonderful experience at New York…
Had a wonderful experience at New York dress this past week. It was extremely easy to book an appointment online. I went in twice with 2 different stylists who were both experienced and so welcoming. I felt super relaxed and did not in any way feel self conscious about trying anything on. Janae on my first appointment understood the assignment so well she brought out the dress I never imagined I wanted! I needed more than one dress and had to buy what they had, she guided me to make the available choices and ended up buying 3 dresses all in all. Highly recommend. The amount of dresses available was stunning, every shape, form and color. I highly highly recommend
October 17, 2024
Unprompted review
Reply from NewYorkDress.com
Thank you so much for sharing this wonderful experience with us. We're glad we were able to provide you a positive shopping experience. Thank you for choosing NYD!
Overall a great experience!
Overall a great experience!! I needed a last minute dress, I was concerned about the quality of the dress but it was great! It fit great, a lot complements. Couldn’t be happier. Thanks!!
October 19, 2024
Unprompted review
Reply from NewYorkDress.com
Thank you so much for your review! We love to hear when our customers have a great experience with us. We hope to shop with you again soon.
Had a great experience @ New York…
Had a great experience @ New York Dress! I found the perfect dress for my goddaughter’s wedding. My stylist Kim W was the best. She was so helpful & patient. I had to order my dress & Kim made the process so easy! Thank you New York Dress!
August 10, 2024
Unprompted review
Reply from NewYorkDress.com
Thanks for taking the time to write us a 5-star review! Customer service is our top priority and we're glad you enjoyed your shopping experience with us.
Reply from NewYorkDress.com
We're so glad you loved your dress! Don't forget to post and tag us @newyorkdress for a chance to be featured!
Wonderful experience!
I had a great experience shopping for a dress for my daughter’s recital. I needed it fairly quickly and they guided me over the phone as to what size to get based on the designer. The dress is gorgeous and arrived in perfect shape! I can’t wait to see my daughter wearing it. Thank you again!
October 21, 2024
Unprompted review
Reply from NewYorkDress.com
Thank you so much for sharing your shopping experience with us! We're glad you love your dress!
This product came so fast and it was…
This product came so fast and it was great quality (a cindarella dress) this brand runs smaller so buyer beware. I love it a lot though and it's perfect for a wedding I am attend.
October 14, 2024
Unprompted review
Reply from NewYorkDress.com
We're so glad you had a positive shopping experience with us! We hope to work with you again for your next big event!
My experience with NewYorkDress.com was perfection!
My experience with NewYorkDress.com was perfection! I was looking for a particular Jovani dress for my son's wedding that I could not get in my area. They had it in stock in the color and size that I needed and shipped it quickly. When I received it, the packaging was great-protected the dress during shipping and included a garment bag to store my dress. I am beyond happy with my experience!
October 14, 2024
Unprompted review
Reply from NewYorkDress.com
We're thrilled to hear you had a positive shopping experience with us! Thank you so much for writing us a 5-star review and especially thank you for choosing NYD!
Purchased a dress it’s beautiful and…
Purchased a dress it’s beautiful and fit perfect. Ordered online the process was quick and efficient. I will definitely be ordering again.
October 18, 2024
Unprompted review
Reply from NewYorkDress.com
Thanks for taking the time to write us a 5-star review! Customer service is our top priority and we're glad you enjoyed your shopping experience with us.
Just PERFECT
Just PERFECT! The dress the fabric the service and delivery time everything was amazing. I definitely recommend it🤍
October 17, 2024
Unprompted review
Reply from NewYorkDress.com
Thanks for taking the time to write us a 5-star review! Customer service is our top priority and we're glad you enjoyed your shopping experience with us.
Great material
Great material, nice design, but the size is not a true match. I got a size 4 that fits right and a size 6 which didn't fit at all? Could not pass it on, very tight. But size 4 was perfect????
October 12, 2024
Unprompted review
Reply from NewYorkDress.com
Thank you for the review! All designers carry a different size chart with different measurements. Its best to entire your measurement into each dress that you choose. For further assistance please contact our customer service team to 212-594-3600!
Poor customer service
Poor customer service. This company does not allow size exchanges or store credit on sale items. Even if the size you need is in stock.
October 15, 2024
Unprompted review
Reply from NewYorkDress.com
Hi,
We're so sorry to hear your experience was not as expected. All sale items are final as listed in our return policy. However, customer service is our top priority so we will have our customer service team reach out to you for a solution.
Customer service agent was excellent…
Customer service agent was excellent with placing my order…My dress arrived on time and it looked absolutely stunning!
October 1, 2024
Unprompted review
Reply from NewYorkDress.com
Thanks for your kind review! We're glad you enjoyed shopping with us!
MOB dress
I think I looked at every single MOB dress offered online. Finally, I selected a dress from NYD but it was made to order. My timeline was tight but customer service called the company to confirm the posted shipping date was correct. I used the online measurement tool to order the correct size. My dress arrived this week, ahead of schedule. It is absolutely beautiful. Just as described and it fits as if the dress was made for me. Great experience! Will shop again!
October 7, 2024
Unprompted review
Reply from NewYorkDress.com
Thanks for the lovely review! We're glad you enjoyed shopping with us.
Great service
Great service!
I was struggling finding a dress and they’ve helped me find the perfect one!
So happy I went to this place! ❤️❤️❤️
October 9, 2024
Unprompted review
Reply from NewYorkDress.com
Thanks for the lovely review! We're glad you enjoyed shopping with us.
Glitter falling off the dress
I ordered 4 dresses. 3 were good but the 4th has glitters that are falling everywhere
The package was received almost 2 months ago but I was on long vacation and just tried the dresses to day.
So disappointed and this makes me hesitant to order again an evening dresses with sequins
August 13, 2024
Unprompted review
Reply from NewYorkDress.com
We are so sorry to hear you experience was not as expected. The dress you ordered has transferable glitter which means the nature of it may shed. If you have any issues with your order please contact us within 7 days of the delivery and we would be happy to assist!
Great site
Great site, great variety. I hate that they don’t ship directly as in they ship from brand warehouses and not their own. So it takes a while. But that’s the only negative
September 25, 2024
Unprompted review
Reply from NewYorkDress.com
Thank you so much for your review! We are an online retailer for the designers that we carry, which most of the time they don't sell directly to the public so we are the best place to get these beautiful styles from. If you are interested in shipment from our warehouse you can checkout the clearance section :)
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