I’m Irish and plan on visiting the states this week. I was hoping to see a broadway show in New York but accidentally booked one that wasn’t going to be showing until the end of the month! The custome... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My grandchildren were completely mesmerized by the whole show!!!! The Uncle was amazing! He kept the children totally focused on the show!!! The nephew was incredible! I was personally trying to... See more
Company replied
Sadly I had to cancel my tickets due to the snow storm and an injury preventing me from travelling. My flight back to UK was cancelled due to tge storm and I was feeling upset to also miss the show. M... See more
Company replied
I am splitting time between New York and Florida for family reasons and because my schedule changes unexpectedly, I need flexibility with my ticket purchases for NY shows. I had a great experience wit... See more
Company replied
Company details
About New York Theatre Guide
Written by the company
Welcome to
New York
Theatre Guide
Your premier guide for all things Broadway and beyond since 2003. We’re your one-stop shop for tickets, news, reviews, and information on the best experiences and culture in New York City.
At New York Theatre Guide, we are passionate about theatre and dedicated to bringing you closer to Broadway, Off-Broadway, and all kinds of cultural experiences from across the city of New York. Our mission is to provide all theatre, arts, and culture enthusiasts with the most reliable, up-to-date information, reviews, and ticketing services, to help you plan unforgettable experiences.
Why People Turn To New York Theatre Guide:
- 🎟️ Show Tickets: Explore all events currently on sale and conveniently buy tickets to your favorite shows directly from our site.
- 📰 Latest Theatre News: Stay informed with the latest happenings in New York's vibrant theatre scene.
- 💬 Comprehensive Reviews: Read in-depth reviews from our team of experienced critics.
- 👀 Theatre guides: Get insights and tips for enjoying the best of New York theatre. Check out our complete Broadway theatre guide for information on buying tickets, planning a theatre trip, and seeing Broadway’s best shows.
- 🎡 Beyond Broadway: Discover guides to New York City’s various neighborhoods, historic hotspots, and most popular attractions. Find out how to build a day, a weekend, or a full itinerary around your theatre trip, or discover and get tickets to cultural experiences beyond theatre, tailored to your interests.
- ✅ Trusted by Theatre Enthusiasts: Trusted by over 200,000 readers each month, from avid theatre-goers to first-time visitors to New York, our site provides reliable, comprehensive, and engaging content that enhances every aspect of your theatre experience.
Contact info
4.5
Excellent
777 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had planned my wife's 45th b-day and…
I had planned my wife's 45th b-day and we have low income and I picked row C for a very memorial day. I had a terrible situation with a patron and an obstructed view. I immediately wrote my concerns and I was so lucky to be helped by Jess. They not only heard my concerns and confirmed the validity of my concern, they were able to give me a credit to take my wife to have a new experience. It is so nice in this day and age to not only get what I deserve but to not have to jump through so many hoops and to be acknowledged right away makes me feel secure making a big purchase like this for our family in the future. Thank you Jess!
June 29, 2026
Reply from New York Theatre Guide
We are so glad Jess could validate your concerns and quickly provide a credit to ensure you and your wife get the special experience you deserve. Thank you for trusting us with your family's memories, and we hope your next theater outing is absolutely perfect!
Tickets should show time an date
Tickets should show time an date
I CAN'T REMEMBER MY TIME AN DATE
June 2, 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for reaching out and we're sorry for any confusion! We've been in touch via email to resend all your booking details. Your e-tickets will also be delivered to you 24 hours before the show. We hope you have a wonderful time!
Jesse was great
June 26, 2026
Reply from New York Theatre Guide
Thanks for sharing this! Really pleased the show delivered. We hope to see you booking with us again soon!
We were able to easily identify seats…
We were able to easily identify seats on various dates and complete the purchase.
June 21, 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for your review! Really glad it was so easy to find the right seats and get the purchase completed. We hope to see you booking with us again soon!
Sam was excellent and solved my problem…
Sam was excellent and solved my problem immediately without me even having to ask any follow up questions
June 23, 2026
Reply from New York Theatre Guide
Thank you for your review! Really glad Sam could get everything sorted so quickly and without any back and forth. We'll make sure he knows how much it was appreciated. We hope to see you booking with us again soon!
I received immediate response to my issue
I received immediate response to an issue I had. I appreciate the courteous attention I received.
June 22, 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for your review! Really glad we could respond so quickly and with such courtesy. We hope to see you booking with us again soon!
Easy to purchase theater tickets
Easy to purchase theater tickets, good price, and good seat availablility
June 19, 2026
Unprompted review
Reply from New York Theatre Guide
Thanks for sharing this! Really pleased the experience hit the mark from start to finish. We hope to see you back with us soon!
It was easier than I thought
It was easier than I thought. Some times doing things on line can work your nerve, but not on your site. The questions you ask were few. No unnecessary one
June 18, 2026
Unprompted review
Reply from New York Theatre Guide
We're really glad the experience was simpler than expected! That's exactly what we aim for. We hope to help you find your next show very soon!
Jess was very helpful in getting my…
Jess was very helpful in getting my tickets refunded!
June 18, 2026
Reply from New York Theatre Guide
Thanks for sharing this! Really pleased Jess could step in and get things resolved so smoothly. We'll be sure to pass your kind words along. We hope to see you back with us soon!
Matinee Screen
Would like a screen that allows only Matinees to appear.
FYI London has it !
June 16, 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for the suggestion! A matinee filter is a great idea and really useful feedback — we'll make sure it gets passed on to the right team. We hope to see you booking with us again soon!
Quick & Easy!
Quick to find shows, easy to select seats, compare shows/prices and options before confirming for purchase and providing payment information for fast email delivery of tickets. Great experience!
June 15, 2026
Unprompted review
Reply from New York Theatre Guide
Thanks for sharing this! Really pleased the whole process from browsing to ticket delivery was so smooth. We hope to see you back with us soon!
Cassian was extremely helpful and…
Cassian was extremely helpful and resolved my issue with professionalism and respect.
June 17, 2026
Reply from New York Theatre Guide
Thanks for sharing this! Really pleased Cassian could deliver such a professional and respectful experience. We'll be sure to pass your kind words along. We hope to see you back with us soon!
Easy to find what I was looking for
Easy to find what I was looking for, the show, the dates/times, the seats.
June 4, 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for your review! We're so happy to hear we helped make it easy to get the seats you wanted! Enjoy the show!
Lucy was outstanding
Lucy was outstanding. I had cancelled an order and had not visited the site in some time. She stayed with me throughout and I had a new order placed within minutes. I will continue to use this service for all shows based off my experience with Lucy.
June 16, 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for your review, we're so glad to hear Lucy was able to assist! We'll pass along your kind feedback.
They really saved my butt
Jess really saved my butt! I made a big error in making a ticket purchase and they went above and beyond to help me find a solution. Very appreciative of the team.
June 15, 2026
Reply from New York Theatre Guide
Thank you for this! Jess is brilliant and we're so pleased she could go above and beyond to get things sorted. We'll pass your kind words along and hope to see you booking with us again soon!
Great experience
Great experience. Worked with Alex via email who was extremely helpful with my ticket query.
June 15, 2026
Reply from New York Theatre Guide
Thanks for sharing this! Really pleased Alex could deliver such a helpful experience. We'll be sure to pass your kind words along. We hope to see you back with us soon!
I was freaking out!!
I was freaking out because I lost the email confirmation for my New York Theater Guide ticket (Little Shop of Horrors). A quick online chat later, they emailed me the tickets again. Thank you!!!
June 13, 2026
Unprompted review
Reply from New York Theatre Guide
We're really glad we could sort it out so swiftly and take the stress away! We hope Little Shop of Horrors is everything you're hoping for.
Learned shortly after I’d have saved…
Learned shortly after I’d have saved over $50 buying through Ticketmaster. Never again.
June 10, 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for your feedback. We're sorry the price felt higher than elsewhere. Ticket pricing is dynamic and managed by the production based on demand and availability, which is outside of our control. We do always work hard with our partners to secure the best prices available and we're sorry this wasn't the experience you had.
Very very good!
Easy to select the show, day & time I wanted. Excellent pic of seating chart and several tier prices.
June 10, 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for your review! Really glad the show selection, seating chart and pricing options all hit the mark. We hope to see you booking with us again soon!
Many available show options
It was very easy to look at available seating for various shows that will be playing when we will be in New York. We just had to choose between them. So many options!
June 7, 2026
Unprompted review
Reply from New York Theatre Guide
Thanks for sharing this! Really pleased the platform made it so easy to compare shows and availability for your trip. We hope you have an incredible time in New York!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.