I’m Irish and plan on visiting the states this week. I was hoping to see a broadway show in New York but accidentally booked one that wasn’t going to be showing until the end of the month! The custome... See more
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My grandchildren were completely mesmerized by the whole show!!!! The Uncle was amazing! He kept the children totally focused on the show!!! The nephew was incredible! I was personally trying to... See more
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Sadly I had to cancel my tickets due to the snow storm and an injury preventing me from travelling. My flight back to UK was cancelled due to tge storm and I was feeling upset to also miss the show. M... See more
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I am splitting time between New York and Florida for family reasons and because my schedule changes unexpectedly, I need flexibility with my ticket purchases for NY shows. I had a great experience wit... See more
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Company details
About New York Theatre Guide
Written by the company
Welcome to
New York
Theatre Guide
Your premier guide for all things Broadway and beyond since 2003. We’re your one-stop shop for tickets, news, reviews, and information on the best experiences and culture in New York City.
At New York Theatre Guide, we are passionate about theatre and dedicated to bringing you closer to Broadway, Off-Broadway, and all kinds of cultural experiences from across the city of New York. Our mission is to provide all theatre, arts, and culture enthusiasts with the most reliable, up-to-date information, reviews, and ticketing services, to help you plan unforgettable experiences.
Why People Turn To New York Theatre Guide:
- 🎟️ Show Tickets: Explore all events currently on sale and conveniently buy tickets to your favorite shows directly from our site.
- 📰 Latest Theatre News: Stay informed with the latest happenings in New York's vibrant theatre scene.
- 💬 Comprehensive Reviews: Read in-depth reviews from our team of experienced critics.
- 👀 Theatre guides: Get insights and tips for enjoying the best of New York theatre. Check out our complete Broadway theatre guide for information on buying tickets, planning a theatre trip, and seeing Broadway’s best shows.
- 🎡 Beyond Broadway: Discover guides to New York City’s various neighborhoods, historic hotspots, and most popular attractions. Find out how to build a day, a weekend, or a full itinerary around your theatre trip, or discover and get tickets to cultural experiences beyond theatre, tailored to your interests.
- ✅ Trusted by Theatre Enthusiasts: Trusted by over 200,000 readers each month, from avid theatre-goers to first-time visitors to New York, our site provides reliable, comprehensive, and engaging content that enhances every aspect of your theatre experience.
Contact info
4.5
Excellent
778 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Great service
Thanks Prinna I could rescue my order and , obviously, the tickets I ‘d purchased since february (but didn’t get the confirmation) in just few hours. Appreciate the kind help and now I am ready to enjoy the show tomorrow !!
May 13, 2026
Reply from New York Theatre Guide
That is such a relief! We are so happy Prinna could jump in and track down that confirmation for you so quickly. After waiting since February, you definitely deserve a stress-free night at the theater! We hope you enjoyed the show.
It was quite easy to adquiere the…
It was quite easy to adquiere the tickets !!
May 11, 2026
Unprompted review
Reply from New York Theatre Guide
That is exactly what we like to hear! We aim to make the process as smooth as possible so you can focus on the excitement of the show. We hope you enjoy!
This site has the worst customer…
This site has the worst customer service in the WORLD. In late April, I bought tickets for a show that I had to cancel and repurchase for a different date. They wouldn't give me a refund, but offered me a voucher that was supposed to be good for a year. When I tried to use it less than a month later it didn't wasn't accepted. I'm out $336.00 and I can't reach anyone by phone!
There's no contact information listed except for a lousy "Contact Form" which they don't respond to, or email address to a help line or any other way to sort out a problem. There are just too many glitches in this set up. Take my advice and avoid New York Theatre Guide like the plague. There are plenty of other sites.
May 12, 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for sharing your feedback and we’re truly sorry to hear about your experience. We understand your frustration and we want to resolve this issue for you. However, we’re unable to locate your order with the details provided. We’ve requested additional information so we can look into this further and assist you as quickly as possible. We appreciate your patience and look forward to resolving this for you.
Refund issue resolved professionally
Alex was very helpful and took the time to properly review my situation after my Book of Mormon performance was canceled due to the theatre fire. I had originally rebooked using a voucher from a prior purchase, so the refund situation was a little complicated, but Alex helped sort it out and processed the refund back to my original payment method. I really appreciate the patience, clear communication, and help getting this resolved.
May 12, 2026
Reply from New York Theatre Guide
What a joy to read — thank you for sharing! We work hard to ensure every customer leaves happy, and it's wonderful to know we delivered that for you. We look forward to helping you plan your next night out to the theater!
Great show. Great cast. Great energy. Jon Bernthal is amazing!
Jon Bernthal is amazing! Much respect for his acting. Everyone did a great job. The setup, the sound and visuals and effects were fantastic. I loved it all. They did a great job with this show.
After the show, most of them took the time to sign autographs and take pictures.
Jon was so cool. Sweet person. Took the time to take photos with a lot of people and even took the time to take care of those in a wheel chair. Good guy all around.
Paola Lazaro was sweet, great personality and great energy. Beautiful woman. Representing the Latina community and Puerto Ricans. I love her. I loved her character in the show also. She was so funny.
Ebon, he was a drag. He signed autographs but he was not into it and wouldn't take a pic. He was the only one that seemed to not want to be there.
May 1, 2026
Unprompted review
Reply from New York Theatre Guide
What a wonderful review! There's nothing quite like the magic of live theatre. Whenever you're ready for your next night out, we're here to help you find the perfect show!
It was so easy to find a show and order…
It was so easy to find a show and order our tickets.
May 7, 2026
Unprompted review
Reply from New York Theatre Guide
So pleased everything went smoothly! Finding the right seats and getting your tickets sorted quickly is what we're all about. Thanks for taking the time to share your experience — we hope you have a fantastic time!
My error I ordered with incorrect…
My error I ordering with incorrect email address but AI sorted out this issue with Prima.
May 10, 2026
Reply from New York Theatre Guide
Hearing that our team could help really makes our day! We take great pride in supporting our customers every step of the way, and your satisfaction is always our goal. Here's to many more great shows ahead!
Dog Day Afternoon
Absolutely brilliant show! We were visiting from Manchester, UK
Jon Bernthal/Ebon Moss-bachrach were fantastic.
May 5, 2026
Unprompted review
Reply from New York Theatre Guide
We're so glad you enjoyed the show! It’s always great to hear positive experiences from theater lovers. If you're looking for your next great performance, we'd be happy to help you find tickets!
Very friendly staff
Very friendly staff - took me a while to find the contact us tho but once connected it was good! Thank you
May 8, 2026
Reply from New York Theatre Guide
We’re so glad to hear that our team was able to assist you. Your satisfaction is very important to us, and we truly appreciate your support. We look forward to helping you with your future theatre visits!
Excellent customer service
I had an in issue (user error) redeeming a voucher from a cancellation. Support helped me figure it out in a matter of minutes.
May 8, 2026
Reply from New York Theatre Guide
Thank you for the lovely feedback — it's always great to hear when our team has made a difference! We'll be sure to pass your kind words along. We can't wait to help you find your next theatre experience!
Reply from New York Theatre Guide
Hearing that our team could help really makes our day! We take great pride in supporting our customers every step of the way, and your satisfaction is always our goal. Here's to many more great shows ahead!
Hidden fees
Hidden fees? I paid the $60 online fee per ticket already. Then the next day my card was charged another $14.50. Granted, not a large sum based upon what I paid for the tickets, but I would’ve liked to have had transparency beforehand.
May 7, 2026
Unprompted review
Reply from New York Theatre Guide
Thank you for your feedback. We are sorry to hear that you're not satisfied with your recent purchase, and I hope we can help clarify the difference in price for you. As a ticket agency, we work directly with venues and productions to help make theatre accessible to as many people as possible. Since we don't earn the cost of the ticket itself, we charge booking fees to cover our expenses and ensure we can continue providing this service to our customers. These fees are included in the cost of the ticket price so that there are no unexpected surprises at checkout. Whenever possible, we strive to offer discounted ticket prices and often have exclusive rates for our customers. However, as these rates are not always available, we also sell full-priced tickets, which include the booking fee. We understand your frustration and appreciate you bringing this to our attention. If you’d like to discuss this further, feel free to reach out to our Customer Experience team directly.
Efficient and understanding resolution after show cancellation
refund was provided swiftly and effortlessly.
May 8, 2026
Reply from New York Theatre Guide
We’re so glad to hear that our team was able to assist you. Your satisfaction is very important to us, and we truly appreciate your support. We look forward to helping you with your future theatre visits!
Reply from New York Theatre Guide
Thank you for your kind words! We're delighted to hear that our team helped resolve your ticket issue. We look forward to assisting you again on your next visit to London. Safe travels and happy theatre-going!
Michael was great ,extremly responsive…
Michael was great ,extremly responsive and corrected my email address immediatly upon request
May 6, 2026
Reply from New York Theatre Guide
We’re happy our team could help get this sorted for you. Your experience matters to us, and we’re grateful for your support. We can’t wait to help you plan your next theatre outing!
They responded well especially with the…
They responded well especially with the fire at the Eugene O'Neil theater I'm waiting on a response to see if I could go to the show Saturday or a refund.
May 4, 2026
Unprompted review
Reply from New York Theatre Guide
We are so glad we could assist you during such an unexpected situation. We understand how stressful a disruption like that can be!
Our team is working hard to provide updates as soon as we have them from the theater. You should hear from us shortly regarding your options.
Clean and ethical
The ticketing process was straightforward and easy. I especially liked the chance to buy insurance for cancellation. Tickets were immediately available. I never use Ticketmaster anymore after a terrible experience with third party tickets that I never received. Also, Theater Guild doesn’t charge exorbitant fees.
April 28, 2026
Unprompted review
Reply from New York Theatre Guide
It’s fantastic to hear the process was so seamless for you! We’re glad we could offer a reliable, fee-friendly alternative to your past experiences. Enjoy the show!
Easy easy easy!
April 30, 2026
Unprompted review
Reply from New York Theatre Guide
Exactly how it should be! We're glad you had a seamless experience.
Everything was fine until I saw that…
Everything was fine until I saw that BroadwayDirect offered better seats (a row in front) at about $35 cheaper. That was a bummer. Also I bought the protection service at $16.50 thinking it was a refund if I was unable to attend, but it just offers the opportunity to reschedule play date. That was not clear on the initial offer. Otherwise, it was fine.
April 30, 2026
Unprompted review
Reply from New York Theatre Guide
I'm sorry the pricing and protection details caught you off guard. We aim for total transparency, so your feedback on how we explain the rescheduling versus refund policy is very helpful.
Good customer service
I recently ordered tickets but had mistakenly made the reservations for the wrong day. Marika showed understanding of the situation and took the extra steps needed to help correct my error.
May 2, 2026
Reply from New York Theatre Guide
It’s great to hear Marika could get that sorted for you! Mistakes happen, and we’re glad she was able to step in and fix the dates so you can enjoy the show.
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