Nexon America Reviews 89

I was new to Maplestory (2008 player but returning after 10 years on a new account) and spent money on an account in which I wasted my event boosts on classes I didn't like. I made a new account so I could spent the event boost on other classes that I did like and decided to ask if they could transfer the NX I purchased to my new account. They weren't difficult at all and it was handled within a day.

Staff that don't care. Misleading descriptions on items. Refuse to accept any responsibility for there mistakes and hide any proof of their wrong doings so they can get away with it.

Nexon is the most incompetent company on the face of this earth. Their customer support is more of a way for their staff to assert dominance and power trip over players and don't do anything to help. It's easier for support to copy and paste generic responses than try to effectively communicate and try to resolve the issue at hand with players. This company doesn't care about their players. They refuse to investigate upon new evidence given for false bans and rather simply discard you under false pretense. For all I care Nexon and it's games can go to hell as they don't regard and care for the rights of their players.

Anyone who want's to play any of their games just know that you're better off playing other games with a far better experience and greater customer support staff.

This game has so many people friends with "GM" that will do anything for them (simps).

I play on my alt account fishing, no mail, no chat, no notes, no communication with anyone, just fishing. BANNED.

I ask customer support why I am banned? "we can't tell you"

I was previously banned for 7 days, then 45 days almost a week after, and now it's turned into 90 days within a week of getting unbanned. The issue is, the timer for the ban is 40 days, not 90, so clearly, it's from a past ban that was about 50 days ago.

This being said - THEY WILL BAN YOUR ACCOUNT IF THEIR FRIENDS ASK (EVEN WITHOUT ANY CAUSE), AND CHANGE YOUR BAN TIME AFTER BEING UNBANNED.

yeah yeah, TOS states account is theirs. It's still bad practice, and quite frankly, fu***d.

Boycot at all costs
The support is among the worst you have ever seen regardless of how open or friendly your approach is as a customer you have to lick their feet to get even a response which is then "I am not at liberty to speak on this matter." which is the corporate way of telling someone to go F themselves.

You can say what you want about companies like EA/ubisoft/activision etc... But as far as i'm aware, at least they dont lock out entire countries from their games.. They literally just locked out the Netherlands completely from the game by making it so that nobody inside the Netherlands can use the market anymore, vindictus was already a stupidly punishing game because of one of the worst RNG systems out of every video game there is.. But to lock us out completely from one of the biggest parts of the game has made the game to be completely unplayable... Endgame gearing? Forget about it, it will not happen.. All because Nexon is to dumb to implement easy solutions by making gacha items bound, they can't even use 1% of their brains to properly read anti gambling laws.. Buying/selling items at set prices at the market IS NOT F****** GAMBLING YOU MORONS... There's a massive difference between gambling and buying/selling items to other players at set prices... How the fk are people from the Netherlands supposed to be buying items to craft gear with due the market being completely locked? Right.. They aren't... At the end of the day, Nexon doesn't care.. They give 0 fks.. They rather just go with cheap coding to save money that they can spend on big titty waifu/anime characters and all the overpriced gacha (200 euros for outfits up to 300-500 for wings is stupid) garbage that they come with for maximum profit.. It takes them years upon years to create a single male character and when they finally do that, a few weeks later they already announce the next upcoming big titty female character... All Nexon cares about is getting as much profit as they can from oversexualized female characters and literally nothing else, they don't give a single fk about anything else besides that.. Engine upgrades? forget it.. Actual bug fixes that cut down your damage? Forget about it.. Making a vindictus 2 with upgraded engine/graphics etc? Forget about it.. And you know what the hilarious part is? That i can STILL buy gacha crap trough their supply depot.. So not only did they fk over several entire countries, but they are STILL BREAKING THOSE GAMBLING RULES.... I hope one day, just one day.. That Nexon get's sued into oblivion and are forced to either sell their games to a studio that actually cares or that everything they own just completely burns down to the ground.. That everything they own get's completely shutdown.. I've wasted 10-11 years of my life in a game from a company that has done their absolute best to fk me over every single time and i'm tired of it.

logged in NEXON AxE game, at level 21 asked for active guild and was met with racial slurs and top guild harassing me in chat for 24 hours. Report was made and sent in screen shot of one calling me the c word in chat, received feedback saying closed, case resolved. Nothing was done against those people using racist slurs, or harassment. I quit game and will not be back. Please spread the word that NEXON allows people to be racist and use slurs in chat to intimidate new players to leave server.

The worst mobile game publisher EVER. If you check the Google Play Library, you won't see a single big name mobile game in their line up (apart from Maplestory). Why? Because any game they get their grubby greedy hands on would be lucky to even last an entire year before they shut it down after a quick cash grab run. After closure, it's rinse and repeat. Makes you wonder how this piece of trash is still around.

Report player abuse term of services but they do nothing even they set those rule

NEXO says "legal terms change any time without any notification to the client.
While NEXO is evaluating on Ripple’s lawsuit which means NEXO has not completed evaluation yet but they took the action first, Nexo has suddenly suspended XRP trading without any notification to the client. Based on their legal terms on NEXO homepage, they need to notify to the client for digital assets suspending, but they did not notify this to the client and just removed XRP button on the UI without any notification, and it causes the big damage to the clients' assets. I tried to sell my XRP before crash but NEXO system does not allow me, but they sold my digital asset at very low price 0.21, 0.19, 0.167 for auto-payment to loan when LTV hit 83%. They keep asking me to add more digital assets to stay LTV under 83%. Now NEXO says they can change the terms any time without any notification. Here is email from NEXO regarding legal terms on Notice. This is fraud.
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Change the conditions for use of the Nexo crypto credits;
Suspend the provision of the Nexo crypto credits or of all or part of the other Nexo services;
Change, update, remove, cancel, suspend, disable or discontinue any feature, aspect, component, content, incentive or referral plan of the Nexo crypto credits, at any time, without any liability to its clients, without notice and for whatever reason, including in order to comply with any applicable law, regulator’s requirements or act of a court (please see Art. III.3, Art. XI.1, Art. XI.3, Art. XI.4 of the GTC, etc.). Therefore, Nexo’s actions in the present situation are in full compliance not only with all applicable laws and regulations but also with the contractual provisions governing Nexo’s relations with its clients. In addition, they are undoubtedly in the best interest of all parties involved.
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I had NEVER heard of this Company before, well until yesterday (09/01/2020) morning when 7 unauthorised transactions were made to my debit card within 10:07am-10:17am.
4 were for $107.25, 3 were for $53.63 totaling $589.89!
Those transactions were not authorized, I was hoping it was some type of error.. But the transactions went from 'Pending' to 'Cash Purchases' by 11pm..
Nexon doesn't have any customer service options at all, I've tried anything & everything possible to reach someone ALL DAY..
Every email address & phone number I could find..
Not a single answer, Nothing!
$589.89 may not be much to them but chump change but to me & mine that $589.89 is what keeps a roof over our heads!!

Doesn't listen to their player base and doesn't understand simple logic. Makes the same mistakes repeatedly.

Absolute worst customer service in the history of anything.

You ask them any question, anything at all pertaining to account recovery and they just slap you with the same copy paste responses over and over.

They don't even read what you ask, just slap that CTRL+V right in your face.

IF, and IF you get lucky and one person actually reads it, you'll quickly have your ticket handed off to another person waiting in the shadows to slap that CTRL+V in your face completely disregarding any progress.

I mean seriously, I just want to inquire about recovering my original account, and they literally ignore what I ask of them and immediately ask me to provide information that I could provide if I could just narrow down which account I need to provide information for.

But no, they clearly don't have time nor concern for their playerbase.

Don't bother trying to reason with these people.

Avoid this company at all cost, I have experienced a discontinuation of a game. Before the discontinued the game they introduced a lucrative gacha system for 3 months. Even in the month that they knew the game would shut down, the system continued without informing the players.

Nexon did refund players, but in their e-currency. So you can only spend it on their other games, something that you did not spend it on to begin with. Most unethical gamer move of the century.

Be warned... if you have Prepaid and Credit NX sitting in your account to use for a specific game. Nexon will not refund you if they decide to shut down the only game you play. They will profit from a game closure by keeping your money and not issuing refunds. Do not play any of their games, they are not supportive during game closures.

Unfortunately I cannot give Nexon less than 1 star!

This company makes games and gladly takes your hard earned cash and then refuses to police their own game. Constant racism, bigotry and other stuff you just don't expect to still see on a game in 2020!
However that is not the worst part. They released a game 9 months ago and let everyone spend their cash until Nexon's pockets got fat. After the cash spenders slowed down, they completely closed the entire game with no hesitation, no refunds or concern for the community they created! Took the money and ran, gg Nexon! And for that, I will never play another Nexon game.

Garbage company, bought 80$ worth of in game cash, banned before i could even spent them, refused to refund me the unspent amount.

Worse customer service I have ever had , staff really unhelpful and the CEO Owen Mahoney should be ashamed they are just after your money, even emailed him CEO at nexon dot com with no reply , avoid at all cost

The customer support is. Horrible. And rude at that and they dont care if The company is the reason you get beat out of your money. When they have errors they do not take responsibility and fix them they tell you "I'm sure you can make the money back" and Want to close the ticket instead of helping their customer or fixing the issue