JRN Retail Group Limited - In Administration 

I had a great experience using this company. They emailed and sent me SMS confirmation upon first ordering my products, and further emailed me to let me know they were on there way so I knew when to expect them. No faults or reservations about using this company, and will certainly be using again in the future. Thank you very much!

Same as other people I have not rec'd the goods after weeks of waiting. They were very quick to take the money out of my Bank account tho. Im getting the same message as others when I check on the order status....please contact your Bank etc for a refund.

I ordered an xbox one package and i was told that it was ordered from their contact .
3 weeks later i asked for a refund and got an email saying it is in the process....Don't waste your time with this company they are still trading and taking money.
I am a trusting guy and the website looked genuine.
Don't waste your time with their customer service waiting for a refund...Regardless if you used a debit or credit card you will get your money back through chargeback within 48 hours...

I logged into my account today and got this message...
Dear Customer,
Due to unforeseen circumstances the JRN Retail Group, trading as Nigel O’Hara, will not be able to fulfil your order or provide you directly with a refund.
Please do not panic, as you will be able to obtain a full refund via the method of payment used to complete your purchase on our website.
Simply contact the bank or credit card used for your purchase, then ask them to initiate a chargeback for the transaction.
This process will see the money returned to you in full.
We wish to sincerely apologise for the obvious inconvenience caused. Unfortunately, we will not be able to offer any further customer support or refund solutions. Nigel o hara takes your money and i expect earns interest on it before a fight via customer services.
Save yourself the trouble and email them to ask for your money then log it with your card provider under a dispute ...Please don't worry debit and credit cards have the same policy now of a chargeback.

Placed an order, expected delivery date was slipping by a day every 24 hours so got in touch. Customer Support promised that all was OK and my order would be with me by this week.
Logged into my account today (I did not receive any email warning me of this) to be told:
"Due to unforeseen circumstances the JRN Retail Group, trading as Nigel O’Hara, will not be able to fulfil your order or provide you directly with a refund.
We wish to sincerely apologise for the obvious inconvenience caused. Unfortunately, we will not be able to offer any further customer support or refund solutions."
With a note telling me to arrange a chargeback with my credit card company.

I have been told that this company uses people like me as interest-free loans, by charging immediately an order is placed and then stringing out a refund for as long as possible once it becomes clear the order will never be fulfilled.

AVOID

We would thoroughly recommend this radio - it's a stylish piece of design and we'd have one in every room.

After placing an order for a Dell Laptop on 29th September I was rather surprised that the money left my account before receiving any confirmation that my order had been dispatched. However I received a text to my phone stating i would be kept up to date with progress on dispatch of my order so i waited patiently

On the 15th October i had heard nothing so got in touch via the website. Firstly they attempted to stall me a number of times with "we are due to receive your item shortly" and "your order priority has been upgraded to high" and eventually "we do not have a specific date for arrival of your item due to delays we have encountered".

After seeing other reviews on this review site I swiftly went about cancelling this order I have spent the last 3 weeks week trying to secure a refund . Despite numerous promises and apologies from the customer service process , surprise - no refund and today this messgae was posted on there website :
" Due to unforeseen circumstances the JRN Retail Group, trading as Nigel O’Hara, will not be able to fulfil your order or provide you directly with a refund.
Please do not panic, as you will be able to obtain a full refund via the method of payment used to complete your purchase on our website.
Simply contact the bank or credit card used for your purchase, then ask them to initiate a chargeback for the transaction.
This process will see the money returned to you in full.
We wish to sincerely apologise for the obvious inconvenience caused. Unfortunately, we will not be able to offer any further customer support or refund solutions"

I am currently going through the dispute process with my bank to get my money back , and I can tell you this is not straightforward and there are no guarantees...

I am £700 out of pocket with little likelihood of getting it back before Christmas . Please, please don't make the same mistake i did ......

I have nothing but positive things to say about this website. The item was the cheapest I could find and due to that I thought there may of been a long delay which I was quite comfortable with. However the item came much quicker than it said and I didn't even pay for express shipping. Will definitely use site again. Really good.

Quite possibly the worse online experience I have ever had, avoid at all costs!!!!!

6 weeks and not received my item, nearly 3 weeks to receive a refund; absolutely terrible. What makes it worse is that you can't even speak to someone, only an online ticketing system where you get a copied-and-pasted message every time.

I've only given 1 star as I was unable to leave ZERO....

....in my opinion avoid even if low prices draw you in.

Usually buyers have to compromise service for price, or vice-versa.
My experience shopping with Nigel O'Hara as been that you do not need to compromise. The Price is always low and Service is always golden.

I ordered a pair of gaming headphones back in August. I waited 2 months for my delivery before I requested a refund. I ALWAYS had to chase them up regarding my delivery and the only explanation I got was that their supplier was out of stock, They didn't offer to procure my item from another supplier which any normal business would do.

My refund is taking a long time to process. The last piece of communication I sent them threatened them with Trading Standards. I log on this morning to find a big red banner across my screen saying:

"Due to unforeseen circumstances the JRN Retail Group, trading as Nigel O’Hara, will not be able to fulfil your order or provide you directly with a refund."

etc, etc. Then they proceed to tell me to get a refund, I am to go to my bank and ask for a charge-back.

AVOID THIS COMPANY! I will be speaking to Trading Standards about them and their repeated violations of the EC Directive Regulations 2002

I purchased a watch on 25th Oct and every couple of days I checked the order status to see if it had been despatched. The order status remained unchanged as 'ordered from supplier', which I found strange as when I paid for the item the company said the watch was in stock.
I checked for the last time on 6th November, and was greeted by a message which said the company could not fulfil my order, or provide me with a refund either. Instead, the message said I had to contact my bank and get them to initiate a charge back for the transaction. The last line of the message was the one that stood out the most though - 'Unfortunately we will not be able to offer any further customer support or refund solutions'.

What a completely inept and unprofessional company. Avoid if at all possible.

Ordered my product in September and they are telling me they are unable to provide the product in November. They have terrible service and aren't helpful as they wouldn't give me a definite date for dispatch.

Company took my order, advised they were waiting on stock....one month later whe i said i was cancelling my order they decided to change the status to dropshipped meaning i couldnt cancel or change my order. They advised order had been placed and product should be with me shortly, nothing ever arrived. Checked status today and they have cancelled the entire order and I have to contact my bank for them to reverse the charges, Nigel O Hara simply can't be bothered to honor the order or refund me properly. Also, the item was obviously never ordered in the first place!

Complete liars, simply use you to get your money then mess you around until they decide you can have it back....

And to top it off, they advise you cannot contact their customer service department any more, so you cant discuss anything with them!

Along with the others , i put an order in on 05/09/15 for various items, yes I recieved two out of 5 but had to chase up third - receiving it 7 weeks later with still no refund on remaining two items but plenty broken promises/ assurances. I also agree with comments made re? Bust. I would not use this company again and advise against using them if you would like products delivered and good service.

My experience with Nigel O'Hana has being very frustrating.
Firstly, I have been charged straight away from an item they did not even have in stock which that was NOT shown on their website.
I waited for about 40 days without any kind of forecast of delivery. The only reply from them was they were dealing with the supplier and I would have my product as soon as possible.
Tired of waiting, I cancelled my order more than three weeks ago and I am still am waiting on my refund. Now, after I logged in the company's website, they have informed me they wont be able to refund me.
I think it is very "cheeky" (not to say worse) of a company to promptly take out my money, charging me for a product they don't even possess, and now I have requested a refund they wont be able to help me!
I certainly do no recommend shopping with this company.

We have used this company a few times now and have never been disappointed. Very competitive pricing too.

Back in September I ordered a number of bronze sculptures to the value of around £250 for delivery October. Nothing arrived! Chased them and they said out of stock and offered me a refund. Have asked numerous times the whereabouts of this refund but stock answer is it can take up to 14 days........however it's now over 14 days and still nothing! Now today the web site is down so very suspicious. This is the worse internet shopping experience I have ever had and would definitely recommend others to steer well clear of these people.

I ordered a security camera 2/10/2015.
Payment was taken immediately.
Four weeks later, nothing even though their website still advertised this item, as delivery between 10 days and 21 days.
I politely asked for an estimated date.
Standard reply : " be assure that we are working to have this with you as quickly as we can."
Now, as a business myself, I know that virtually all suppliers will apologise if delay and give you an estimated date.
I politely asked for estimated date again.
" as it sits, we do not have a specific time of arrival for your item due to delays that we have encountered. "
I was unable to contact at all this evening because web site is being upgraded.
No internet contact, no telephone number, payment made, advertised date well past, unable to give expected date.
Alarm Bells ringing BIG TIME !!!!!
I shall telephone my credit card company tomorrow.

I tried to buy a tv, after 4 weeks and nothing I contacted them weekly being told each time it was soon, delayed, they put me as priority, just waiting on an email and many more excuses. 2 and a half months later I gave up and asked for a refund. Good thing is I waited so long for the tv I it then became cheaper on other websites which I bought the tv and received the next day. I have read many reviews and they all say the same thing. This company is a fake and a fraud.

I ordered a watch for my husband over 7 weeks ago - the website indicated 10-14 days for delivery - repeated attempts at chasing have suggested it's on its way - yet no sign of it. Their website is now down for maintenance leaving me wondering how and when I might arrange a refund. I would not buy from this company again and would not recommend them.