JRN Retail Group Limited - In Administration 

They sold me a laptop they didn't have. A month later it's shown as still on order from their supplier, so I cancelled.
Now I've waited so far over 2 weeks for a refund, and never any communication from them at all, totally unacceptable.
I resent giving them free finance.
And if you read the T&C's you find there is no contract until the product is delivered, so I don't think you have any rights at all.

Brought a tv in July, didn't show so cancelled the order, still waiting for a refund!!!!!! Disgusting!!! Do not use this company.

great item fast delivery

I had never even heard of Nigel O'Hara before buying my item but it was the cheapest item on the market and arrived with no fuss!

I was sent a consignment number and an approx delivery date within 2 days of ordering so was very impressed however the day arrived but the goods didn't. I rang the Royal mail as the link did not work and they didn't recognise the number so I panicked but the day after my order arrived on perfect condition

At the end of September I ordered an LG 4K 43" TV from Nigel O'Hara. The item was listed as "in stock" at the time. So imagine my surprised when after a couple of days I went onto the site to manage my account and the item status had changed from a delivery date a week later to "order with supplier". Using their customer support service I queried the change and was told "Unfortunately we are still awaiting the arrival of your item with us from our supplier. We must also regretfully inform you that as it sits, we do not have a specific time of arrival for your item due to delays that we have encountered".
Oh well, maybe it'll turn up in a week. A week goes by and no change so I question them again to be told "Unfortunately we are still awaiting the arrival of your TV from our supplier. However if you are willing to wait for the TV to come back in stock which should be in the next 2 weeks". They did offer me a refund at this time but silly me decided I could wait another two weeks, especially as the price of the TV had dropped and they'd agreed to refund me the difference. Yippeee.
Today is 11 days later (39 days since order) so I checked again. This time it was terminal. "Unfortunately, we regret having to inform you that your item is no longer available for dispatch and can not be received from the manufacturer. This due to it now being a discontinued line. We can in this instance offer you an exchange on any product on the website shown as 'In Stock' or 'Available to Order' at a more competitive price or issue a refund for this." I can honestly say I've never had an online purchase go this bad. It's obvious that the TV was never available yet they continued to sell it for the past month, even at a £100 off my purchase price. The whole time it was listed as either "in stock" or "available to order".
I can't fault the customer support response times. Emma, Samantha and Caolon were all very prompt in responding to me the same day. What I can't fault them for is the flat lie that the item was available and winging its way to me. I can only hope that they refund my money quickly but I'm not holding my breath.

I have still not received my refund after a month of try to get answers, nor have I been contacted by Nigel O'Hara to give me any info about the status of my refund. Just logged on to find this message on my account

Dear Customer,

Due to unforeseen circumstances the JRN Retail Group, trading as Nigel O’Hara, will not be able to fulfil your order or provide you directly with a refund.

Please do not panic, as you will be able to obtain a full refund via the method of payment used to complete your purchase on our website.

Simply contact the bank or credit card used for your purchase, then ask them to initiate a chargeback for the transaction.

This process will see the money returned to you in full.

We wish to sincerely apologise for the obvious inconvenience caused. Unfortunately, we will not be able to offer any further customer support or refund solutions.

Unbelievable. Down £300 and now I have to chase my card company for it. They are still accepting orders even though they don't have the means to make refunds. Absolutely disgraceful behaviour.

I ordered 3 items but only received 1.

Prices on chamilia are very cheap compared to other retailers, delivery also very good, will definitely shop here again 😊😊

Goods still hadn't arrived SIX WEEKS after I placed the order. Every time you contact customer services it takes 48 hours+ to get a reply which is of no use. No compesnsation offered or apology for the awful service. I've asked the custeomr services to cancel the order at least 3 times and they have not. Genuinely the worst online shopping experience I've ever had. 100% AVOID.

I was tempted by an Ad on Google to order a Dell laptop for my business. However, after a month, they could not give me a delivery date. They didn't seem to be able to contact their supplier and I had to wonder whether they had actually placed my order with them. Two weeks after cancelling, I am still waiting for a refund. The email I received said I should contact their "Live Support System". The only support they have responds in 24/48 hours. Like other reviewers I would caution against placing orders unless the goods are available for immediate delivery.

Ordered a watch at the beginning of Sept 15, delivery was originally due ten days later. It is now November and still no dispatch date. Where are you sourcing your stock from?!! I have requested for more information, but time and time again the same standard response is given. Will be reporting this business to trading standards soon.

I ordered a motherboard from this company costing nearly £300. They told me within days that they could not supply it. After several e-mails and phone calls two months later I still hadn't got my money back. They have effectively stolen my money.
Luckily I had used a debit card and have been refunded by bank.

Fast delivery, great item no complaints. would definitely recommend and will be shopping here again!!

Placed order on the 26th September for delivery by the 16th October. Still no delivery 6 weeks later and no due date known even though they are still taking orders for the same product only £50 more expensive.

I wish I had read the reviews before placing the order as this seems to be a frequent occurrence with this company. I wish they would just refund me if they did not want to sell at the original price rather than keep me hanging on for 6 weeks after payment.

Update

Now currently when I log in I receive the message

'Dear Customer,

Due to unforeseen circumstances the JRN Retail Group, trading as Nigel O’Hara, will not be able to fulfil your order or provide you directly with a refund.

Please do not panic, as you will be able to obtain a full refund via the method of payment used to complete your purchase on our website.

Simply contact the bank or credit card used for your purchase, then ask them to initiate a chargeback for the transaction.

This process will see the money returned to you in full.

We wish to sincerely apologise for the obvious inconvenience caused. Unfortunately, we will not be able to offer any further customer support or refund solutions.'

Excellent service and price. Why go anywhere else.

Always a pleasure to deal with, bought several Festina watches from them which are now becoming collectable.
Excellent service!

I ordered a watch in Sept with a delivery date for end of October.
It has been ordered with the supplier but still no est delivery date. How can a date still be unknown?
And why are they not dealing with the supplier to obtain a realistic date for delivery.
Now in limbo will not be using them again they may have been cheap but now I question the quality of the item which has not arrived yet.

Ordered a lovely fiorelli bag for an absolute bargain!

Product as described, quick delivery, very good communication.
Highly recommended.