JRN Retail Group Limited - In Administration 

Excellent! Ordered, paid, delivered all super fast.
ReAd some bad feedback and was a little wary but so pleased with the service I received. Will definitely recommend
Diana

I ordered and paid for something two months ago. It was not supplied even after waiting a month and now I have been waiting another month for the refund!

I have used Nigel O'Hara several times - my wife loves watches and, more often than not, they have the watch and at an a discounted cost. I have just ordered two, one of which was completed in a very fast fashion. The second, I have to wait for a special order but I imagine that this should arrive soonest. The customer service has also been reasonable although information they should give shouldn't be quite so nebulous and have a few more facts ie delivery time. I have full faith in them to complete my present order nearly as speedily as they have the others and have no problem in recommending them.

Had no problems with my order and this site offered the best price I could find. The delivery was fairly quick and arrived before the estimated date.

This is a great place to shop. I read lots of reviews that were frankly mixed from love to hate. I shop quite a bit on line so had less fears about buying as distance selling regulations are great. I made two seperate purchses of watches. The first arrived within a few days with great email and SMS updates. The second watch took 10 days to arrive. Frankly sometimes Amazon stuff takes this long. The price for one watch was 50% cheaper than John Lewis and 30% cheaper than Amazon. The second watch was about 40% cheaper. In a competitive internet market these are massive savings. I normally do not write reviews but since so many had been negative and my experience had been so positive I felt I should highlight what happened to me. The choice is yours, but I will recommend to friends and buy again from Nigel O'Hara. Ohh and both watches look brilliant - thank you.

Firstly I was so happy that you stocked my item as it is an American brand and usually costs a fortune to ship - Your price was the best so I was a bit skeptical but so glad I ordered as the product is as described, the best cost I could find and delivery was so fast. Thank you :0) I will be ordering again and recommending you to friends and family.

Great service and value for money

Easy ordering, great delivery service

Ordered a phone to be delivered in 2 weeks. It wasn't dispatched. When I asked about it, they said it was ordered from the suppliers. I requested a refund, they said I would have to pay administration costs. I went to my credit firm and requested a charge back of the full amount. They still haven't refunded me, but credit card firm issued me a refund, which will be final in 45 days, but reflects on my account now.

How these guys are able to continue masquerading as a business is a crime in itself. Ordered Wacom Cintiq 22HD Graphics Tablet - £1265 on 24/08/2015. Expected delivery within 2-3 weeks which was suggested before placing the order. After a month I received no item. I requested a cancellation of the order on 25/09/2015. Since then it has been a succession of rinse and repeat 'support tickets' asking why my refund has still not been processed. It is now 29/10/2015 - that's over a month since order cancellation and they still have my money. It's a simple task, you'd think - but their 'finance department' seems to just sit around all day twiddling their thumbs, if they even exist at all. Support ticket replies are just stall emails with no substance behind them. I genuinely find it hard to believe how any company can be quite so inept. I am also highly disappointed with Google, I used Nigel O'Hara as it was the cheapest option for the item I wanted on their shopping price comparison and I will be hoping to suggest to them to stop advertising Nigel O'Hara products. This company needs to be shut down.

- 7th of August 2015 I bought two PC cases online from Nigel O'Hara £77.30 (not especially cheap).
- 18th of August I asked them where my goods were
- 22nd they responded saying they were be sent from suppliers with no tracking info and offered a refund. I needed to build these PCs for a now urgent job so I took up their offer for a refund and bought elsewhere.
- 28th they emailed saying "I can confirm that your refund has been passed to our Finance Team for processing."
- I waited 5 weeks and nothing
- 6th October I complained I had not received a refund just an empty apology.
- 29th October and still no refund, so Now I have to take them to court.

I contact them 3 times. They told me the same reason. They say they don't had the case in shop and this was mentioned in website. I never checked this. But i did now. This case is ready to order from website now. They told me will be a priority this delivery when they will receive the order from factory. I hope i am wrong and they send it already.

Ordered a new Graphics card for my computer... 3 weeks later and they still hadn't shipped it so I asked for a refund via support (and I got a reply, stating I would get a refund within 14 days). Over a month later and I'm still waiting for that refund.

I'd avoid these guys at all cost.

I've ordered the item from Amazon... delivered next day.

I cancelled an order on 18September and I am still waiting for my refund of over £800. You can not speak to them and they keep responding to my messages with they will chase my refund. Shocking customer service I will NEVER use this company again.
I have reported them to trading standards and now have my bank involved.

Ordered a TV cabinet that was advertised in Currys for £280, so a bargain at £107. I was told it could take a while to arrive, which I didn't mind at that price.

The TV cabinet never came, and I was told this was due to supply difficulties, even though they still showed available stock on the website.

The price had also risen by £50 on their site, and I suspect they simply didn't want to fulfil the order at the original price I paid. I do wonder if I had asked a friend to order the same item at the inflated price if it would have been fulfilled.

Very misleading site and I will never use them again.

if it's too good to be true, it normally is!

I wish I'd read the reviews first.

After two weeks of being fobbed off I still have no delivery and not even the faintest idea of a delivery date. But hey, they're "working hard to come up with a solution" with their imaginary supplier, so I guess that should appease me!?

Asked for a refund and told it will take up to 14 working days, which is obscene even if it were true, but from the reviews I am confident it's never going to happen.

I have filed a fraud complaint with Virgin Credit Cards who have refunded my money, so thanks for one decent organisation at least.

I highly recommend you don't use them.

After placing order for high value goods listed on their website I was told the items were not in stock and given a 2 week delivery estimate. Queried by email after 2 weeks. Was told the goods "had been ordered in especially for me" and they did not know delivery time. But they kept inviting me to cancel the order if I wasn't happy. After 6 weeks they still had no idea about delivery time. I became suspicious they were stringing me along. Have cancelled order but waiting for the refund.

I spoke with Consumerline who are the Trading Standards organization covering Northern Ireland. They seem to be well aware of this company. You can also report your experience to them 0300 123 6262.

Nigel O'Hara tried to have this review suppressed but were overturned by TrustPilot's better judgement.

Told me my TV would take under 4 weeks. on the 6th week I had several of my emails ignored. to which they finally replied saying they no longer had the item in stock. seriously ???

So, I ordered 5 different things and waited for them to come. They all had different dates for when they were due to be with me but two arrived in one parcel shortly after my order and then the other three arrived today. I waited approx 2 weeks but altogether saved a fortune. I ordered a mixture of toys, perfume amd a PlayStation 4 for my kids and I'm happy to say, they all arrived with no issues. I've given 4 stars because it did take a little while but I was expecting it to so overall ok.

I placed this order, after seeing it was in stock. It wasn't.

After paying I discovered they order direct from the supplier. OK, so it was £10 cheaper by the website is saying it could be up to a MONTH for my order to arrive. That wasn't made clear to me prior to ordering.

I then requested a refund. To date, I've not had it. There's no phone number to call them on and you can only communicate via online support tickets.

I will NEVER use this company again, and I suspect many of the positive reviews on here aren't genuine. Ironically, Nigel O'Hara have reported ME to Trustpilot for this review. So much for free speech!