JRN Retail Group Limited - In Administration 

Excellent service and the price of my knife and chopping board set was very reasonable, compared to other companies. Delivered when said.

A very good price and prompt delivery. Excellent communication throughout the transaction. Thank you so mych

Shopped around for the cheapest retailer for a D for Diamond bangle for my nephew for Christmas. Nigel O Hara was cheaper than anyone by at least 20% and so I ordered one for my own son as well! The bangles were stunning and came in a beautiful D for Diamond presentation box and bag. I was so impressed. The bangles arrived quickly and safely. Thank you so much!

Edit: Nigel O'Hara tried to get this review removed because it contained "sensitive information". I had left employees first names in (now removed) as I didn't see a problem with that, but take this as a guide to how they do business. They didn't even try to contact me to apologise or offer any kind of explanation - they just flagged my review as inappropriate so the public wouldn't see it. Absolute scam merchants, steer clear. I'd give them 0 stars if I could.

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In short:

- They drop ship and don't make it clear on their website. The design is misleading and makes you think they have it in stock when they don't.

- They take forever to actually do the drop shipping and can't give you accurate delivery time-frames.

- They don't have a decent customer support system. No phone number or email address. You're forced to use an online ticket system which is prone to crashing and their email notifications automatically get sent to spam on Gmail, probably because they have poor email sending reputation, making it hard to communicate with them.

- They ignore your request to cancel an order and get a refund. I'm pretty sure this is illegal.

- They take forever to process a refund.

Full review:

I ordered an Nvidia graphics card from Nigel O'Hara because it was the cheapest I could find online and appeared to be in stock on their website. They took my money immediately when I went through the checkout. They have an online area where you can track your order. 4 days passed and the order status was still "processing" - whatever that means. I tried to contact them but they only have an online ticket system, which is poorly implemented and crashes when you try to raise a ticket sometimes. There's no email address or phone number. I eventually managed to raise a ticket to ask what the hold up was. They responded and said that they were unable to provide me with a definitive date of delivery and that the item was going to be ordered from their supplier and then delivered to me (drop shipped), which I wasn't aware of. I was told that the product page clearly stated that this was the case but it's just not true. The product page is deliberately misleading, having a green "add to shipping basket" button which has slightly different text next to it depending on whether it's in stock or not. If it's in stock, it actually says "in stock" next to the button, but if it's going to be drop shipped it says "item available". If you've not trawled their site to notice this difference, then of course you're going to assume that "item is available" means it's in stock.

Anyway, I digress. I accepted that it was going to be drop shipped and waited. And waited. And waited. No status updates were sent to me. The estimated despatch date came and went so I raised another ticket. I got this response:

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We realise that it has been two weeks since you placed your order with us.

During this time we have been working closely with our suppliers to ensure you receive your item quickly.Please be assured that we will continue to work on getting your order delivered as soon as possible.Should you wish to cancel your order, please let us know and we will have this arranged for your promptly.
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At this point I did some research to find that the item I ordered was actually not yet released in the UK. In other words it was a pre-order. Their website did not mention anything about this at all. The release date had arrived and other online retailers were shipping the same item so I raised another ticket to ask if I would be receiving the item now it has been released. I got a reply saying that my order would be despatched "soon". Thanks for that pertinent information, Nigel O'Hara - really helpful!

Another 2 days passed and I heard nothing back so I raised another ticket and asked for my order to be cancelled and refunded. The item still hadn't been despatched so surely this wouldn't have been a problem. I placed an order for the same item with another online retailer and got next day delivery.

This is what I wrote to Nigel O'Hara:

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Hi, I'm fed up of waiting for this to be despatched so I wish to cancel my order and get a full refund please. I'll take my money elsewhere to a more reliable retailer.
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They completely ignored my cancellation request, instead replying:

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Good afternoon. According to our records your order was scheduled for delivery yesterday. I would imagine it to be arriving with you either today or tomorrow. Please let us know if your order does not arrive. Kind regards, -----.
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They didn't even acknowledge that I'd requested to cancel the order! Also, the item hadn't even been despatched, let alone delivered, so I don't know what they were talking about.

I then responded and asked to cancel again.

The next day my item from the other retailer arrived (literally a day after I ordered it). The same day I received a support ticket from Nigel O'Hara saying that they had upgraded my delivery to next-day for free, which I clearly didn't want - I just wanted a refund and to wash my hands of Nigel O'Hara. They, again, ignored my cancellation request.

Another day passed and the item arrived from Nigel O'hara - completely unwanted. They had ignored 2 cancellation requests and then put the burden on me to return the item. I wrote them a support ticket explaining this ludicrous situation and that I was sending the item back at my own expense. The response I got was very accusatory:

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Once the item has arrived back with ourselves, it will be inspected, if the item has been opened or tampered with, then we have to send the item back to yourself. If we can be of further assistance, please do not hesitate to contact us. Kind regards, -----.
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So basically they thought I was trying to defraud them somehow.

I sent the item back to the them with next day tracked delivery. They received the item on 12/09/2015. Their website says returns can take up to 7 working days to process. I didn't get my refund processed until 30/09/2015 which is THIRTEEN working days. It then took even longer for the money to reach my credit card. This, alone, is unacceptable.

They didn't even refund me the return shipping I paid for. At this point I can't be bothered to follow it up because it's too much stress and too much of my own time to bother with these people.

Be warned - do not use this company!

This has been the worst experience that I have ever had from an online retailer! I wanted to buy a mobile phone from them which was saying in stock. As I wanted to ensure that they did have it in stock (having read previous reviews) I emailed them and they responded that it is not in stock but their supplier provides them with the phone very quickly and there is a quick turnaround for such orders. However, two days after placing my order the information indicated delivery in 3-4 weeks! So, I immediately emailed and cancelled my order and asked for a refund. they responded that they would proceed with my refund but it might take 14 days for the money to go back to my account. Now, 29 days later(!), and after several email communications with them, I had to contact my Bank and start a process of dispute asking for my money back because they have not returned my money and they have not even responded to my last email. Simply appalling! Do NOT buy from them!

Ordered an item and no order updates under the My Account servicing options. Contacted them twice to get an update, but no communications from them either. Waited altogether 15 working days however no luck with anything, no order updates, no emails or any sort of communication. Never recieved my ordered item. Had to contact my payment provider to get my money back. Lengthy procedure.

Very competitive prices but... Failed to provide written confirmation of the order. Failed to provide a delivery forecast. Failed to respond to questions submitted to the Customer Services team. Failed to answer the phone. Failed to deliver 1 month after ordering, and still waiting.

I bought an item from this company over a month ago which I had to return as the box was open and the security sticker on the item was torn off . The item did not look new as described on the site . I sent the item back asking for a refund, and I am still waiting even after me mailing 5 times asking when my refund was being placed back into my account . Each time I was told by the customer service "raised this issue with the returns team, and will work towards a resolution for you shortly"... still waiting for the 80 odd pound to be refunded . I will not use this company again , or reccomend it to anyone I know .

I purchased a watch online through the Nigel O'Hara website attracted by a very good price.

The watch was £52 (inc delivery).

When i purchased the watch I received a confirmation email stating that I was charged £100 for the watch and told to expect delivery within 2 weeks.

I emailed instantly stating I had been overcharged and received a prompt reply saying that the £48 that was overcharged would be refunded to me as soon as the watch was dispatched.

I waited the expected 2 weeks for delivery and received nothing from Nigel O'Hara, so I emailed to ask when I could expect delivery of the item.
Again a prompt email response explained that Nigel O'Hara do not keep their items in stock, they order externally when an order is placed and they could not give me a definitive delivery date.

I waited a further 2 weeks (4 weeks since original purchase) and having still not received the item I decided to cancel the order and request a refund.

Again, another prompt email response informed me that the refund request had been passed to the finance department and a refund could take up to 14 days to complete.

Alas, 14 days has passed and I am still yet to receive the refund.

So, 6 weeks from the original purchase date, I am £100 out of pocket, with no watch, still awaiting a refund.

Completely unacceptable.

I had ordered a external hard drive online that was turned out to be no longer available. Of course happy to take my credit card payment with the speed of light but no refund for almost 2 months and still waiting! ... An appalling customer service, email only of course ...

Have been waiting for my product for more than a month. have not recieved any indication of when it will arrive and had to spend an afternoon trying to get a telephone number to cancel it. Would reccomend using another company

Bought a watch which beat the nearest competitor by £40.
Arrived in the exact day promised which was four days after ordering.
All in all very happy I chose Nigel o Hara

My order was simple enough, and this company was only a couple of pounds cheaper. More fool me.
I waited until it was clear nothing was coming. I then asked for a refund (as offered), yet more waiting for their 'finance dept'. More weeks, then contacted my bank who reversed the transaction.
Also worth noting that their marketing emails do not have a working opt out. Just try Google street view of their address. This is NO dept store.

found it the cheapest site for an item paid , money taken from my account , chased a week later was told item out of stock! Chased for refund been over a month still waiting

Very quick and professional

Bought a pair of Fiorelli earrings at half the price my wife had seen in a high street jewellers. Delivery prompt and item arrived in original packaging. Overall a very satisfied customer and intend to order again.

I can only assume that the positive reviews on here are fake as the negative comments seem to be very similar to my own experience. I ordered a clock from this site in July and after still not receiving it in September I gave up. When contacting their customer services I was constantly told that I'd receive the item soon but I could have a refund if I wanted (why offer that if I was going to receive what is ordered???). When I did eventually decide to opt for a refund I was told that it would be processed but I had to contact them AGAIN to chase my money. I was then told that it was too late to process the refund through PayPal and that they were 'working' with them to find a resolution. When I said that this wasn't a good enough reason and that hey should send me my money back another way I was told that I had to contact PayPal to solve it through their resolution centre. Overall I believe this is an appealing service, if they didn't have the item in stock or the chance of it coming in then they shouldn't have taken my money. But they did and then didn't have the decency to ensure that I get my money back without having to chase and resolve it myself. So after purchasing in July I still have no clock and no money over three months later. AVOID THIS SITE!!!!

Items arrived within 2 days of order, well packaged. They were a third cheaper than other online sellers. Would highly recommend!

Great price and great service

Amazing price on a Sony Headset for PS4! Arrived promptly. Will definitely return again.