JRN Retail Group Limited - In Administration 

After chasing these people several times as I am still waiting for 5 weeks for a computer program, I have been told I can ask for a refund if I want.....
Incredibly poor customer service, I definitely wont use this company again.

Been two months since my son ordered a graphics card for £521.24 on 28/08/15 Which was displayed as being in stock, money took from his account straight away then to be told there was a delay and being drop shipped so requested a refund which the company did offer me and been waiting nearly 3 weeks. I just keep getting fobbed off saying my refund will be with me soon. so I have contacted citizens advice and my bank who are now dealing with my issue for me, Even more frustrating the company cannot be contacted by phone.

I HAVE ORDERED THREE ITEMS FROM THIS SITE SO FAR, THEY ARE FANTASTIC VALUE, SO MUCH CHEAPER THAN ANYWHERE ELSE FOR EXACTLY THE SAME THING. I SHALL BE BUYING IN THE FUTURE

The deals on the website are amazing and considering they buy from the manufacturer the delivery is super fast as well.

more than 2 months waiting for refund and still no money

This company accepted an order from me and debited my card account straight away despite having told me the item would have to be put on order. After three weeks I was informed the order could not be completed. I requested a refund which after several reminders was finally made after nearly a further month. Avoid !

Initial issue with postage but once i emailed nigel O'hara my Order was dispatched and item arrived within a couple of days.

ordered 2 bottles of perfume, one has been delivered very quickly but I am still waiting on the other bottle!

I ordered a make-up bag and mirror at the end of August. it's now October 19th and it's still not arrived.

I voiced my concerns to the customer services team via the appalling online form (there's no number to call) and after repeated non-committal answers and refusal to provide me with an estimated delivery date I've finally asked for a full refund.

Looking at other reviews this seems to be a recurring problem rather than an isolated incident. I'd give this company a miss and order via a reputable source.

What a nightmare I've had with this company. As an accountant it seems that this organisation is in financial difficulties. They are taking orders (and your hard earned money) for products that they are unable to supply. What a great way to improve cashflow.

I placed an order for a TV on 10/8. Having waited all this time for delivery (6 weeks) I have now asked for a refund of my money. I guess the old addage "if it's too good to be true it probably is" fits. Excellent price offered but never able to deliver. So disappointed with customer service, never emailed (I got the "it must be in your junk mailbox" line but no email was ever found.). Stories of its being "dropshipped" direct to you from our supplier becasue we dont have it in stock seem to be just hollow promises!

I would not recommend this organisation to anyone. I have not had my refund yet so I'm keeping my fingers crossed! As a Which? member I'm hoping my rant to them about this organisation will be taken up for a future article.

Cheap prices compared to amazon, and very fast delivery. Speed wasn't a problem, as prices were so low, but I was surprised at how quickly I received the item

I saw some negative reviews and was concerned to purchase from this website. Everything went very smooth though. I've order an item with expedited delivery. I received notifications via text and email when my item was dispatched and when it was due for delivery. Received the well packed item on time and paid a discounted price. Very happy with everything. Will definitely use this company again.

Ordered an item via website on 12/09/15, over a month later and it still hasn't arrived!! Only advice from customer service is to wait or cancel the order. They can't give any idea as to when it will be delivered! Should have just paid the extra few £ and ordered the item from a reputable company. Do not bother ordering from this company unless you want to gamble if and when your item may turn up, there is a reason the prices are cheap!

Following a further email I sent to chase up this order, they have now come back to say they can't fulfill the order, so I have asked for a refund, will see how long that takes to get! I also suggested they remove the product from their website as its still showing as available!! Terrible company!!!

Searched online for the best price for Microsoft Office. 1st class service with item delivered next day.

I'd never heard of Nigel O'Hara. I live in Scotland where we like a good deal, and came across them when I was searching for a replacement monitor which had come to a untimely end.

The prices are great, and the customer service even better. The item I was interested in was to be ordered from the manufacturer but a quick email to customer services told me that the monitor would be with me quite quickly.

In a few days the monitor was delivered by DHL, well packed and in good condition.

So my experience with Nigel O'Hara "stole my heart away..." and I would recommend them to anyone.

Paid nearly £500 for a computer. Have not received the goods after 8 weeks of waiting and have had no contact whatsoever from Nigel O Hara despite many attempts to contact them through the web site and phoning the Jewelry Store. There is no customer service. No information. I have had to resort to claiming back the money through my credit card company. Do yourself a favor - shop elsewhere or just give the money to charity!

cheap prices and you can ask for discount

My son loves his train and is looking forward to me buying him much more!

Placed an order, after a week I chased as not received. Advised it would be up to another two weeks. Two weeks passed and still no order so demanded a refund. Disgusting customer service, they didn't even bother to email about the delay or apologise!

I ordered a Newgate clock from Nigel O'Hara on 24th July 2015. It never arrived.

Do NOT use Nigel O'Hara. I believe they sold me the clock at a price they then decided they could not uphold. They finally blamed "supply difficulties". I had contacted Newgate directly who had no issues and are reviewing their relationship with Nigel O'Hara

My customer service conversation is below.

I am still waiting for the refund as of 20th October


03/08/2015 14:22:00 Customer
Hi, Please can you let me know when this order will be dispatched? It is now over a week since it was orded. Many thanks

03/08/2015 15:33:00 Customer Services
Thank you for your email, Estimated dispatch timescale for your order was between: 13/08/2015 13:38:12 and 04/09/2015 00:00:00 when order was placed. If this does not meet your expectations you can of course request a refund. Please advise of how you wish to proceed. Kind Regards,

31/08/2015 20:28:00 Customer
Hi, Please could you give me an estimated dispatch date of this order? Many thanks,

01/09/2015 08:54:00 Customer Services
Thank you for your email. Please accept our sincerest apologies for the delay of this item to you. There has unfortunately, been further delays on this item, although we are working to reduce this for you. We do anticipate this item to arrive with us within the coming weeks at which stage we will forward this to you directly. We will contact you as soon as we have received your item. Delays can be frustrating, which is why we would also like to remind you that you can request a refund at any stage of your order. In the mean time, we will continue to remain focused on having this with you as quickly as we possibly can. Kind regards,

04/09/2015 11:54:00 Customer
Thank you for your reply. You currently have a delivery estimate on the clock on your website of 15-24th September if I purchased it again today. Is this accurately quoted for a new order? If so should this be when I should expect my order? Many thanks,

04/09/2015 11:59:00 Customer Services
Thank you for your email. Please accept our sincerest apologies on the delay of your order, I can see that you have been more than patent. This is the estimated date of arrival provided by our supplier. To offer you the very best deals we work directly with our suppliers and only order your product, once you have completed the purchase process. We will take payment when you confirm your order with us, as the funds are used to directly acquire the stock. This means that it takes a little longer to receive your order, but we are confident our exceptional prices are well worth the wait. At this moment I would be unable to offer you a definitive date of arrival although I can assure you that we are working to have this with you as soon as possible. We can now either: - hold on to your order and await its fulfillment; - cancel your order and issue you with a refund for this item, including a £5 gift voucher; or - offer you an alternative item that is listed as 'in-stock' or 'available to order' at a more competitive price. Please advise how you wish to proceed with your order. Kind regards,

04/09/2015 15:30:00 Customer
I will wait for my order however I asked about the delivery date as that is what you are currently quoting for new orders and as this is an old order it surely takes priority. If the date is not 15th-24th then should it be stated as that for new orders? Thanks

04/09/2015 17:18:00 Customer Services
Thank you for your email, I can confirm that of course your order takes priortity over any newer orders. I have upgraded your order priortity to high to ensure that once this item arrives with ourselves it will be dispacthed on the same day. I will alert our technical team to the dispatch timescales on the weblisting and advise to adjust accordingly. Kind Regards,

04/09/2015 20:40:00 Customer
Thank you

04/09/2015 20:48:00 Customer Services
Thank you for your email. We can assure you that we will work to minimise any delays - ensuring your order reaches you as quickly as possible from the moment we receive it. This ticket will remain open should your require any further assistance. Your patience is appreciated and we look forward to fulfilling your order very soon. Kind regards,

10/09/2015 10:35:00 Customer
Is the delay with Newgate?

10/09/2015 10:49:00 Customer Services
Thank you for your email. Unfortunately some delays can occur that are out of our control and unfortunately this is one of those cases. We apologise for any inconvenience caused. Kind Regards,

10/09/2015 12:53:00 Customer
Thanks. I will contact Newgate directly and enquire as to what the delay is. Thanks

10/09/2015 13:43:00 Customer
Hi. I contacted Newgate directly who came back with this. "Hi, Thank you for your email. Sorry to hear you have had issues with one of our stockist. This is something we will address. They do hold stock of our clocks so the clock should have been delivered to you once you ordered. Have you contacted Nigel O’hara directly? Kind regards" Please could you now send my order out? Many thanks

10/09/2015 15:45:00 Customer Services
Thank you for your email. We do hold stock of Newgate clocks, although as displayed on the product page, the item you have ordered was an available to order item and was therefore not in our immediate stock. We have been in contact with Newgate ourselves and have been advised that this clock will be within our next delivery. Please advise as to how you wish to proceed with your order. Kind Regards,

10/09/2015 18:16:00 Customer
I still wish to proceed. If you only place one order with Newgate or any supplier every 2 months or you only order once the numbers get up to a certain number you should state that. People would be more sympathetic if the process was not opaque. When do you place your next order with Newgate?

10/09/2015 20:09:00 Customer Services
Thank you for your email, I can confirm that this clock has been on order for you for some time. Apologies for the delay, but we do not anticipate it being much longer. Kind regards

28/09/2015 20:48:00 Customer
Hi. Please could you confirm if the order has been made with Newgate and what the estimated delivery date is for the clock. Many thanks

29/09/2015 09:59:00 Customer Services
Thank you for your email. I can confirm that your clock has been ordered from the manufacturer. Unfortunately as it stands, we have not been provided with an estimated date of arrival although please be advised that we are working to have this item will you as soon as possible. You will receive an email whenever your order arrives in with ourselves and again upon dispatch. If you require any further assistance please don't hesitate to contact us. Kind Regards,

29/09/2015 18:30:00 Customer
Thank you for confirming the order has been placed with Newgate. I will contact them directly to confirm this.

30/09/2015 08:55:00 Customer
Hi. Newgate have said "Sorry to hear you still have not received a clock from Nigel O’hara. They have no open orders with us. There last order was dispatched early September with only one Wimbledon clock on order." Please can you tell me why you are lying to me?

01/10/2015 15:32:00 Customer Services
Thank you for choosing Nigel O'hara Unfortunately, we must regretfully inform you that despite our best efforts, we will not be able fulfill your order due to supply difficulties that we have encountered. Understandably, this is the most unfortunate of circumstances and we sincerely apologise for any inconvenience this is likely to have caused. Alongside our apologies, we can of course arrange a full refund as a matter of urgency or alternatively, an exchange to a similar product at a reduced cost (where possible). Please inform us how you wish to proceed as we would like to get this matter resolved for you as soon as possible. Your understanding is very much appreciated. Kind regards,

01/10/2015 19:39:00 Customer
What a disgrace. Please refund my money asap. When Newgate themselves have told me they have had orders from you but you have not placed my order it is clear that you have done nothing but lie for 2 1/2 months. What a waste of time.

01/10/2015 19:40:00 Customer
And why do you still have it listed on your website for sale?

07/10/2015 09:58:00 Customer Services
Thank you for your refund request. I have passed your details to our Finance Department who will also send you an email to confirm this refund when it is being processed. Thank you for choosing Nigel O'Hara Kind regards,

15/10/2015 10:37:00 Customer
Please could you confirm when the refund will be paid? It is now 2 weeks since requested.