NL Hire Reviews 

359
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company, consistently showing the exceptional and professional quality of the support received from start to finish. Customers frequently praise the office team and branch staff for being exceptionally friendly, polite, and accommodating throughout the entire vehicle rental journey and booking process. Some reviewers were happy with the quick last-minute vehicle arrangements, noting that staff members go completely above and beyond to solve urgent transport problems very smoothly. Consumer feedback also emphasizes that the vehicles provided are exceptionally clean, highly reliable, and meticulously maintained in perfect working order for every single road trip.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the rental process.... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and friendliness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to Chris (manager at Leeds Branch) for getting our driver back on the road this morning after a breakdown. He was so helpful, helping the driver get recovered on the motorway and getting a new... See more

Rated 5 out of 5 stars

Amazing business. Ran like a family business rather than a large organisation. But still organised and know everyone by name. Friendly, helpful and efficient. Pauline is superb. Thanks!

Rated 5 out of 5 stars

What stood out was the exceptional service provided by the company. From the initial inquiry to the final pickup, the staff was knowledgeable, friendly, and attentive. They ensured that the vehicle... See more

Rated 5 out of 5 stars

The whole service was easy to use and staff were friendly. The staff in the Batley office were exceptional and I am grateful to them for their service. Great job guys, keep up that great customer ser... See more


Company details

  1. Van Rental Agency

Written by the company

NL Hire is a family owned vehicle rental and fleet management company. We have been supplying vehicle hire solutions to our customers for over 40 years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

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No recent history of asking for reviews

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4.9

All reviews

(359)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience

Amazing experience, within 30 minutes of booking and picking up the keys, Paulene was very helpful and I'm looking forward to using them again.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Chris Booth Leeds Branch

Thanks to Chris (manager at Leeds Branch) for getting our driver back on the road this morning after a breakdown. He was so helpful, helping the driver get recovered on the motorway and getting a new van swapped over. Exceptional service as always. Thank you NL

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service at Darlington branch. Needed an MPV at short notice after being let down by another company. Answered phone on a bank holiday, even though they were closed and confirmed that a vehicle was available. Went to the office next day and the vehicle was ready for me.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service and competitively…

Fantastic service and competitively priced.
The team at Darlington are great and always accommodating.
Mel and Paulene have looked after my account at NL for over 6 years and cant fault the customer service and always go up and beyond to keep me as a valued customer.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Transit dropside hire

What stood out was the exceptional service provided by the company. From the initial inquiry to the final pickup, the staff was knowledgeable, friendly, and attentive. They ensured that the vehicle was in excellent condition and ready for use, and they were always available to answer any questions I had.

Overall, I highly recommend both the Ford Transit dropside pickup and the service from this company. Their commitment to quality and customer satisfaction truly makes a difference.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

I hired a van from the Batley branch…

I hired a van from the Batley branch and found that Darryl and Kianna were so efficient, helpful, friendly making the hiring experience smooth, thankyou .. the van was clean and great to drive thankyou all

October 18, 2025
Unprompted review

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