NL Hire Reviews 

359
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the local staff for being exceptionally friendly, helpful, and consistently accommodating during all their office visits. Reviewers consistently highlight that the team members are thoroughly professional, polite, and always ready to assist with any sudden or urgent travel needs. Consumers note that the vehicle rental process is exceptionally quick, simple, and entirely stress-free from start to finish. People also greatly appreciate the clean, well-maintained condition of the available vehicles and the prompt, reliable assistance provided whenever mechanical issues or unexpected breakdowns happen on the road.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently friendly,... See more

Service

People report high satisfaction and appreciation regarding the service provided. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to Chris (manager at Leeds Branch) for getting our driver back on the road this morning after a breakdown. He was so helpful, helping the driver get recovered on the motorway and getting a new... See more

Rated 5 out of 5 stars

Amazing business. Ran like a family business rather than a large organisation. But still organised and know everyone by name. Friendly, helpful and efficient. Pauline is superb. Thanks!

Rated 5 out of 5 stars

What stood out was the exceptional service provided by the company. From the initial inquiry to the final pickup, the staff was knowledgeable, friendly, and attentive. They ensured that the vehicle... See more

Rated 5 out of 5 stars

The whole service was easy to use and staff were friendly. The staff in the Batley office were exceptional and I am grateful to them for their service. Great job guys, keep up that great customer ser... See more


Company details

  1. Van Rental Agency

Written by the company

NL Hire is a family owned vehicle rental and fleet management company. We have been supplying vehicle hire solutions to our customers for over 40 years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

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No recent history of asking for reviews

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4.9

All reviews

(359)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service!

I’ve used NL Van Hire Batley a few times now, and they’ve always been excellent. The vans are clean and well maintained, and the service is friendly and efficient. Booking is simple, price is great and they’re really accommodating. Highly recommended!

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Long term rental

I have had a small van on long term hire, the service and staff have been absolutely brilliant throughout, I would highly recommend and 100% use them again when hiring a vehicle. 5*

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellant service

Excellant service. The van I hired from the Batley branch was clean and a pleasure to drive.
I will use this company again if I'm need of a van.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

I hired a little van 'cdv'

I hired a little van 'cdv'. Clean and tidy and drove very well, cargo space fit all my equipment(mowers, strimmers etc) plus bags of waste.
The staff were friendly. The pick up and drop off process was quick and easy. I Will definitely use them again. 👍🏾

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

NL van hire St Helens

We needed a van for a day to move our in laws into their new home. We hired from NL some years ago and we have been pleased to see the same team with the exact customer service we had in the past, second time, years apart, same great experience from start to finish. We have sent the documents in advance and we were ready to go in less than 15min of arriving. Highly recommend - thank you for making the house moving process so easy and hassle free

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company, would highly recommend. Everything done via online, really friendly staff. I will definitely use them again. I used the St Helens branch and would definitely recommend using them if you live in the area.

March 28, 2025
Unprompted review
Rated 4 out of 5 stars

Friendly, local company

Really friendly service and efficient staff. The van I hired was excellent and was modern and clean. My only slight negative was the amount of time waiting for staff to photograph and check the van over before I took ownership of it, I felt this could have been done in advance for a speedier experience as I was waiting around some 30 minutes or so for this to be completed. But other than this everything else was a pleasurable experience and would definitely use again !

March 20, 2025
Unprompted review

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