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NL Hire Reviews 

359
•
TrustScore 5 out of 5

4.9

Van Rental Agency
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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the local staff for being exceptionally friendly, helpful, and consistently accommodating during all their office visits. Reviewers consistently highlight that the team members are thoroughly professional, polite, and always ready to assist with any sudden or urgent travel needs. Consumers note that the vehicle rental process is exceptionally quick, simple, and entirely stress-free from start to finish. People also greatly appreciate the clean, well-maintained condition of the available vehicles and the prompt, reliable assistance provided whenever mechanical issues or unexpected breakdowns happen on the road.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently friendly,... See more

Service

People report high satisfaction and appreciation regarding the service provided. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to Chris (manager at Leeds Branch) for getting our driver back on the road this morning after a breakdown. He was so helpful, helping the driver get recovered on the motorway and getting a new... See more

Rated 5 out of 5 stars

Amazing business. Ran like a family business rather than a large organisation. But still organised and know everyone by name. Friendly, helpful and efficient. Pauline is superb. Thanks!

Rated 5 out of 5 stars

What stood out was the exceptional service provided by the company. From the initial inquiry to the final pickup, the staff was knowledgeable, friendly, and attentive. They ensured that the vehicle... See more

Rated 5 out of 5 stars

The whole service was easy to use and staff were friendly. The staff in the Batley office were exceptional and I am grateful to them for their service. Great job guys, keep up that great customer ser... See more

Company details

  1. Van Rental Agency

Written by the company

NL Hire is a family owned vehicle rental and fleet management company. We have been supplying vehicle hire solutions to our customers for over 40 years.

Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

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4.9

All reviews

(359)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Used Batley branch

Used Batley branch, what a credit to your company the team are. Friendly and helpful. Easy to use service. Great vans. Well done Batley

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Highly recommended!
I needed a medium van for a Saturday hire, to be returned by 1 pm.
I tried a few local and national numbers and all were either expensive or not quite fitting my requirements.
I phoned NL commercials in Darlington and Pauline on reception was brilliant, she sorted everything out effortlessly and at a very competitive price.
The icing on the cake was, due to an oversight by myself, I wasn't going to be able to return the van by close of business that Saturday, meaning I would incur the full weekend rental.
She agreed to stay in the office for the extra 20 minutes it was going to take me to get back to the Darlington compound.
Thanks for that Peuline, very kind of you.

February 8, 2025
Unprompted review
NL Hire logo

Reply from NL Hire

Hi Dave

Thank you so much for your kind review.

I'm pleased you had a good experience with our Darlington branch and will pass your comments on to Paulene.

Kind Regards
NL Van, Truck & Car Hire

Rated 5 out of 5 stars

I recently rented a van from NL…

I recently rented a van from NL COMMERCIALS in batley for a weekend move, and I couldn’t be happier with the service. The van was clean, spacious, and in perfect working condition. The staff were friendly and efficient, and the pricing was very reasonable. The booking process was straightforward, and the van was ready on time. I highly recommend NL COMMERCIALS of batley for anyone needing a reliable van hire service!

January 31, 2025
Unprompted review
NL Hire logo

Reply from NL Hire

Hi

Thank you so much for your kind review of our Batley branch.

I'm pleased you had a good experience and we hope to see you again in the future. I'll pass on your comments to the Batley staff.

Regards
NL Van, Truck & Car Hire

Rated 5 out of 5 stars

NL charter where on point hire van

NL charter where on point, as I spoke
To them 1 day and was the garage the next day.
And then seen me in the afternoon to get the van right again.
Should this not have been the case, they had me a courtesy van in such an event.
Chris the mechanic was on point.
And the ladies in reception were also very helpful and made me a nice brew.
Happy days, Paul Micheal from Brims

January 10, 2025
Unprompted review

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