NL Hire Reviews 

359
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service received and express genuine gratitude for the dedicated assistance provided by knowledgeable branch team members. Reviewers frequently describe the local personnel as welcoming, professional, and extremely accommodating when handling various customer requests. Consumers often mention that the overall vehicle rental procedure is remarkably straightforward, highly efficient, and completely stress-free. Many people note that vans are consistently delivered in spotless condition and kept in perfect working order. Visitors deeply appreciate the remarkable flexibility offered for urgent last-minute bookings and convenient extended hire periods.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently friendly,... See more

Service

People report high satisfaction and appreciation regarding the service provided. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to Chris (manager at Leeds Branch) for getting our driver back on the road this morning after a breakdown. He was so helpful, helping the driver get recovered on the motorway and getting a new... See more

Rated 5 out of 5 stars

Amazing business. Ran like a family business rather than a large organisation. But still organised and know everyone by name. Friendly, helpful and efficient. Pauline is superb. Thanks!

Rated 5 out of 5 stars

What stood out was the exceptional service provided by the company. From the initial inquiry to the final pickup, the staff was knowledgeable, friendly, and attentive. They ensured that the vehicle... See more

Rated 5 out of 5 stars

The whole service was easy to use and staff were friendly. The staff in the Batley office were exceptional and I am grateful to them for their service. Great job guys, keep up that great customer ser... See more


Company details

  1. Van Rental Agency

Written by the company

NL Hire is a family owned vehicle rental and fleet management company. We have been supplying vehicle hire solutions to our customers for over 40 years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

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No recent history of asking for reviews

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4.9

All reviews

(359)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

Just like to say a big thanks to NL Commercials for offering a fantastic local service in providing a reliable range of commercial vehicles for hire.
I recently hired two vehicles and received excellent service from Kianna in the office which was matched by both Darryl and Warren on collection and return. Well done and Thank you 👍

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent services provided by NL staff…

Excellent services provided by NL staff always pleasant and very helpful.

December 4, 2024
Unprompted review
NL Hire logo

Reply from NL Hire

Hi Azar

Thank you so much for taking the time to leave a review.

We're pleased you had a pleasant experience with the Company and hope to see you again in the future.

Regards
Vanessa

Rated 5 out of 5 stars

Great service

Great service, from start to finish, friendly people and excellent vehicle.
Not the first time I’ve used NL and won’t be the last

December 2, 2024
Unprompted review
NL Hire logo

Reply from NL Hire

Hi David

thank you so much for your kind review.

We're pleased you had a good experience with our company and hope to see you again in the future.

Regards

Rated 5 out of 5 stars

Batley branch 100%…

Used the Batley branch several times always had a LWB van fantastic service as always super friendly staff. Never any issues when returning vehicle unlike some other hire companies

November 15, 2024
Unprompted review
NL Hire logo

Reply from NL Hire

Hi Darren

Thank you so much for your kind review, we're pleased you had a good experience and will pass your comments on to our staff.

Regards
Vanessa

Rated 5 out of 5 stars

Batley Branch !

Really easy and good service from the branch in batley good prices and quality vehicles definitely recommend.

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Don’t look anywhere else

Hired a VW van for a day at the Batley branch. Such a trouble free experience served up by very helpful and friendly staff both at the reception desk and in the yard during our pick up and drop off. The deposit was immediately refunded at the drop off, meaning that the money never actually left our account. Will not look elsewhere when we need a rental van in the future. Highly recommended by ourselves. Thanks to all the staff who looked after us, you’re a real asset to the company.
Paul & Michelle Spring

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Heather and Ella at the St Helens branch do a great job to make sure the process of hire was simple and fast. Highly recommended, I have now used on multiple occasions.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Bayley Branch Highly Recommended

Friendly staff when I went to pickup, fairly straightforward process (made easier because I came prepared with the required documents). The van I was given was in a pretty bad state terms of damage, but they said the van I was going to get broke down, so it was a last minute change. Inside the van however was clean and drove without issues. I returned the van after 2 days, there was a bit of a wait but it was Monday morning so understandable. Staff were helpful, even asked if I managed to get my work done with the van. Will definitely use again if I need a van.

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Winning combo

Used the batley branch . Super helpful and friendly.. always a winning combination

October 10, 2024
Unprompted review
NL Hire logo

Reply from NL Hire

Thank you for your kind review, I'll pass your comments on to the team.

Regards
NL Van, Truck & Car Hire

Rated 5 out of 5 stars

Booked in for brakes doing today at 1pm…

Booked in for brakes doing today at 1pm and managed to squeeze me in for 11.30 which is very much appreciated... the full team at brown lane branch leeds are always happy/chirpy and willing to help in any situation if possible ... Hannah who always has a smiling face even sorted me out with a pot of tea whilst i was waiting... bonus

October 9, 2024
Unprompted review
NL Hire logo

Reply from NL Hire

Hi Dave

Thank you for your kind review, I'm pleased you had a pleasant experience and will pass your comments on to the team.

Regards
Vanessa

Rated 5 out of 5 stars

The staff where on point and polite

The staff were on point and polite. The van was reliable and exactly what i thought I was hiring.

The girl on the counter was professional and took note that I was moving property. She asked me how it went when I dropped the van back of, which was nice.

October 4, 2024
Unprompted review

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