NL Hire Reviews 

359
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service received and express genuine gratitude for the dedicated assistance provided by knowledgeable branch team members. Reviewers frequently describe the local personnel as welcoming, professional, and extremely accommodating when handling various customer requests. Consumers often mention that the overall vehicle rental procedure is remarkably straightforward, highly efficient, and completely stress-free. Many people note that vans are consistently delivered in spotless condition and kept in perfect working order. Visitors deeply appreciate the remarkable flexibility offered for urgent last-minute bookings and convenient extended hire periods.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently friendly,... See more

Service

People report high satisfaction and appreciation regarding the service provided. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to Chris (manager at Leeds Branch) for getting our driver back on the road this morning after a breakdown. He was so helpful, helping the driver get recovered on the motorway and getting a new... See more

Rated 5 out of 5 stars

Amazing business. Ran like a family business rather than a large organisation. But still organised and know everyone by name. Friendly, helpful and efficient. Pauline is superb. Thanks!

Rated 5 out of 5 stars

What stood out was the exceptional service provided by the company. From the initial inquiry to the final pickup, the staff was knowledgeable, friendly, and attentive. They ensured that the vehicle... See more

Rated 5 out of 5 stars

The whole service was easy to use and staff were friendly. The staff in the Batley office were exceptional and I am grateful to them for their service. Great job guys, keep up that great customer ser... See more


Company details

  1. Van Rental Agency

Written by the company

NL Hire is a family owned vehicle rental and fleet management company. We have been supplying vehicle hire solutions to our customers for over 40 years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

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No recent history of asking for reviews

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4.9

All reviews

(359)

49 reviews in the last 12 months

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Rated 3 out of 5 stars

Unorganised and unbothered

Minimal organisation and feedback came to drop off a truck and pick one up currently waiting 30 minutes and counting no staff to be found ghost town :(

October 2, 2024
Unprompted review
NL Hire logo

Reply from NL Hire

Hi Joe

I'm sorry you had a wait when you came to swap a truck at our workshop this morning.

This morning was particularly busy with vehicle drop offs for inspections and services, even more so than other mornings, which is always our peak time.

Unfortunately, due to the location of the drop offs, the yard and various parked trucks had been obstructed. This included the truck we were getting for you.

The staff were all in the yard re-organising the vehicles to remove the obstruction and to get your truck out.

They thought you were aware of the situation and I apologise if this wasn't made clear to you. I can assure you they were trying their best to see to customers as soon as possible and get you on your way.

I hope you have a better experience next time you visit and I have passed your comments on.

Regards
NL Van, Truck & Car Hire

Rated 5 out of 5 stars

Seamless process

Seamless process. Lady on front of house was extremely engaging and helpful made everything easy. Would definitely use again.

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

St Helens Branch

As a business, we have been hiring vehicles on a weekly basis from Ella and Heather at NL for YEARS. This alone should be testament to the how good the service is. They are fair, able to keep up with our high demands, helpful and the customer service is second to none. We currently have 4 vans on hire but some weeks we can have up to 10!

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Van booking

Booked online. Picked up the van from the Wakefield branch. Helpful & friendly staff. Thorough hand over. Van was easy to drive. Returning the van was simple too.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Chris at NL Leeds

As a logistics company we sometimes need hire vans due to our fleet vehicles being off road. At the Leeds depot we usually talk to a gentleman called Chris who always goes above and beyond for us. The full team round at NL Leeds are just amazing. We have always used NL and could not imagine going elsewhere for our vehicle needs.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great people.

Very helpful and quick at getting the job done. Provided you with a drink when your waiting.

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

I booked online & saved

Not the first time I’ve used this company and certainly not the last. Professional, polite and the best price. Vans have always been immaculate inside & out. Perfect for a house move.
I saved 15% by booking online!

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Superb service again from NL…

Superb service again from NL commercials Brown Lane. I had a van that had issues at 16.45PM and needed a van before 17.00PM so we could keep the lads on the road and for the jobs next day.
Within less than 10 minutes Chris had sorted me a van checked and signed over and in time for me to put it on our fleet insurance as they shut at 17.00PM
Helped us out massively and can’t recommend them enough.
Dean Uk Red Security & Fire Systems Ltd

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish…

Brilliant service from start to finish had the pleasure of organising some old tyres for the school my daughter goes to through Mel , queries I've had about minibuses have been dealt with promptly and professionally by Paulene and the lads in the garage keep everything working and clean :)

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service , the ladies in the office are great and the vans always spick and span,tidy clean. Very friendly and professional service beginning to end

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

I hired a van

I hired a van today I have to say this Company is so amazing everyone from the girls in the office to the driver that showed me round the van I think he was called Pete he explained everything to me and put me at ease with the whole situation

August 20, 2024
Unprompted review

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