NL Hire Reviews 

359
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service received and express genuine gratitude for the dedicated assistance provided by knowledgeable branch team members. Reviewers frequently describe the local personnel as welcoming, professional, and extremely accommodating when handling various customer requests. Consumers often mention that the overall vehicle rental procedure is remarkably straightforward, highly efficient, and completely stress-free. Many people note that vans are consistently delivered in spotless condition and kept in perfect working order. Visitors deeply appreciate the remarkable flexibility offered for urgent last-minute bookings and convenient extended hire periods.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently friendly,... See more

Service

People report high satisfaction and appreciation regarding the service provided. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to Chris (manager at Leeds Branch) for getting our driver back on the road this morning after a breakdown. He was so helpful, helping the driver get recovered on the motorway and getting a new... See more

Rated 5 out of 5 stars

Amazing business. Ran like a family business rather than a large organisation. But still organised and know everyone by name. Friendly, helpful and efficient. Pauline is superb. Thanks!

Rated 5 out of 5 stars

What stood out was the exceptional service provided by the company. From the initial inquiry to the final pickup, the staff was knowledgeable, friendly, and attentive. They ensured that the vehicle... See more

Rated 5 out of 5 stars

The whole service was easy to use and staff were friendly. The staff in the Batley office were exceptional and I am grateful to them for their service. Great job guys, keep up that great customer ser... See more


Company details

  1. Van Rental Agency

Written by the company

NL Hire is a family owned vehicle rental and fleet management company. We have been supplying vehicle hire solutions to our customers for over 40 years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

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4.9

All reviews

(359)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nl commercial

Mark delivered my van today and I my opinion he is a credit to Nl he explains everything and put me to easy with the hole experience and I can’t thank him and and Nl commercial Leeds branch enough and the whole team

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

NL save the day again…

This is the second time NL have saved the day for us. The first time we were let down by Europcar who flaked on our van booking and the second time was a next day need of a van. Heather was extremely helpful in store at sorting us out a last minute LWB van and made the process as easy as possible. She was very thorough during the vehicle hiring process, made sure that we were happy with the report of the vehicles state and the mechanic even changed a tyre in front of us to reassure us after we were a little unsure about its sidewall. The return was easy and the deposit was released very quickly. Great service and reasonable prices.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service from the St Helens Team

Great Service from Ella, Heather, and Chris today.

Our contract vehicle broke down and the team went above and beyond to get it fixed roadside.

The Driver is happily on his way which will mean our customers will get delivery of their parcels today.

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

We've used this company multiple times now and it has always been great service. the staff are very polite and helpful and we couldn't ask for better.

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

St. Helens branch

I’ve rented vans before and this is by far the best company! Friendly staff with reasonable prices and don’t create unnecessary situations for the customer like others do. On the contrary they make things a lot easier. Fair and professional services highly recommended

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

NL Commercials St.Helens Branch

So I have found myself in a situation where I had to move asap. Like I was not stressed enough I needed a van to move my stuff. I called a few companies who had loads of questions and were asking for a ton of money. Then I called NL in St. Helens. I was put through the Manager, a polite and understanding lady who went above anf beyond to help me with problem . She managed to resolved my problem in a professional and timely manner taking off the pressure of a situation that was draining me already. Quick, affordable service and an excellent customer service . Highly recommend. Thanks a million for everything!!! X

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

NL St Helens van hire

Staff very efficient, van was imaculate, The driver that checked out my hire van was very polite and took his time to make sure I was happy with the checks. I would highly recommend

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Chris Leeds Depot

Thanks again Chris at Leeds for sorting us a last min Luton out, these guys always go out of their way to help up and never let us down, well done Leeds branch another fantastic service :)

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Relying on NL Van Truck & Hire: Exceptional Service Guaranteed

NL Van Truck & Hire stands out as an exceptional leasing company, and it's truly remarkable to work with them!

Their unwavering commitment to accommodating our needs and addressing any concerns we may have reflects their dedication to excellent service. They not only listen attentively but also demonstrate remarkable patience and understanding, ensuring a seamless experience every time.

Their willingness to collaborate and resolve any issues that arise is truly commendable, fostering a level of trust that makes them a reliable partner. We deeply appreciate their consistent efforts in delivering exceptional service, which never fails to exceed our expectations.

April 11, 2024
Unprompted review
NL Hire logo

Reply from NL Hire

Hi Benjamin

Thank you so much for your kind review, I'm pleased to hear you've had such a good experience with our company.

I'll pass your comments on to the team :-)



Regards
Vanessa

Rated 5 out of 5 stars

Hired a Flatbed

Hired a Flatbed at short notice, vehicle was perfect for our needs and very clean. Ella and Heather were very helpful and a delight to deal with. Nothing was too much trouble. We wouldn't hesitate in using NL Commercials St. Helens again. Thank you

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Van Hire

Very easy to book and organise, very helpful, friendly and efficient staff. The van was immaculate, would highly recommend this company

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Company Van Hire

Hired a van for our company at short notice. The employees we dealt with (Ella & Heather) were very helpful and ensured the hire met our needs. Would use again, Thankyou.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

JWL Interiors have leased and hired all our vans and cars for over 11 years from NL Commercials. We have always been looked after either by the office staff, lads in the yard sorting the vans, to the staff in the workshop. The vans are always spotless when we pick them up, and we always get value for money

January 16, 2024
Unprompted review

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