NL Hire Reviews 

359
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service received and express genuine gratitude for the dedicated assistance provided by knowledgeable branch team members. Reviewers frequently describe the local personnel as welcoming, professional, and extremely accommodating when handling various customer requests. Consumers often mention that the overall vehicle rental procedure is remarkably straightforward, highly efficient, and completely stress-free. Many people note that vans are consistently delivered in spotless condition and kept in perfect working order. Visitors deeply appreciate the remarkable flexibility offered for urgent last-minute bookings and convenient extended hire periods.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently friendly,... See more

Service

People report high satisfaction and appreciation regarding the service provided. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to Chris (manager at Leeds Branch) for getting our driver back on the road this morning after a breakdown. He was so helpful, helping the driver get recovered on the motorway and getting a new... See more

Rated 5 out of 5 stars

Amazing business. Ran like a family business rather than a large organisation. But still organised and know everyone by name. Friendly, helpful and efficient. Pauline is superb. Thanks!

Rated 5 out of 5 stars

What stood out was the exceptional service provided by the company. From the initial inquiry to the final pickup, the staff was knowledgeable, friendly, and attentive. They ensured that the vehicle... See more

Rated 5 out of 5 stars

The whole service was easy to use and staff were friendly. The staff in the Batley office were exceptional and I am grateful to them for their service. Great job guys, keep up that great customer ser... See more


Company details

  1. Van Rental Agency

Written by the company

NL Hire is a family owned vehicle rental and fleet management company. We have been supplying vehicle hire solutions to our customers for over 40 years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

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No recent history of asking for reviews

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4.9

All reviews

(359)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I used NL St Helens

I used NL St Helens various times and they have never let me down- I rented out a Transporter and a big van VW Crafter and I can't fault these guys - from start to finish , quick check out with a smile on. I will highly recommend.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

St Helens Depot

NL St Helens always do their best to accommodate me. Their vans are always clean and it’s easy to hire from them. Ella and Heather are very courteous and are an asset to the team.

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

St Helens Depot

Great job guys and girls! Thank you for your support 3 vans sorted out in less than 3 hours with 2 breakdown. Thanks ⭐⭐⭐⭐🌟

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend great customer service very obliging.

Best hire company in the UK by far. Recently, I hired a van from NL Commercials Batley. The customer service was excellent from start to finish, all documents were organised fast and with great ease. The vehicle was clean and ready to go with no issues. The staff could not do enough to help offering to reverse the van facing the vehicle to the entrance for easier exiting the premises. Even though I was slightly late on the return time due to unavoidable traffic running 20 minutes over the return time. This was no issue and the staff were very accepting of the circumstances. I will be recommending this hire company for any needs of friends and family. Hope to deal with this company in the future if a vehicle is needed.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

This is the best van hire company I…

This is the best van hire company I have ever used.. I used a van off them to move from Somerset to West Yorkshire and they were nothing but amazing.. The staff and team at NL Commercials are nothing but accommodating and are extremely polite and understanding.. I would definitely recommend them to all my friends and family.. Well done NL Commercials keep up the great work..

November 12, 2023
Unprompted review
Rated 5 out of 5 stars

10/10 service

I have used N.L for many years now and have always had great service. The vans are always clean and ready to go, if there is ever a problem with the van mechanically, Katie at the workshop is always very helpful and polite. would definitely recommend N.L to anyone needing a van

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish

The customer service at NL is above and beyond.
I required a van at short notice for a house move and short of bending over backwards the staff did everything they could to make sure I got one.
Top company wouldn’t use anyone else.

December 2, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish!

Great experience from start to finish! I hired a van to transport the larger items to my new house.
The process of hiring from NL was a dream! One of the best customer services I have encountered. I would definitely use NL again in the future.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer experience

Iv been using NL for many many years now for any of my vehicle needs. Whether its a small car, 4x4 in the winter or a van for moving house, they have always accommodated my every need. Katie in the workshop goes above and beyond, as does everyone else. I would recommend this company to anybody as the service you receive is so warming, you can definitely tell this is a family run business!

November 1, 2023
Unprompted review

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