NL Hire Reviews 

359
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company, consistently showing the exceptional and professional quality of the support received from start to finish. Customers frequently praise the office team and branch staff for being exceptionally friendly, polite, and accommodating throughout the entire vehicle rental journey and booking process. Some reviewers were happy with the quick last-minute vehicle arrangements, noting that staff members go completely above and beyond to solve urgent transport problems very smoothly. Consumer feedback also emphasizes that the vehicles provided are exceptionally clean, highly reliable, and meticulously maintained in perfect working order for every single road trip.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the rental process.... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and friendliness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks to Chris (manager at Leeds Branch) for getting our driver back on the road this morning after a breakdown. He was so helpful, helping the driver get recovered on the motorway and getting a new... See more

Rated 5 out of 5 stars

Amazing business. Ran like a family business rather than a large organisation. But still organised and know everyone by name. Friendly, helpful and efficient. Pauline is superb. Thanks!

Rated 5 out of 5 stars

What stood out was the exceptional service provided by the company. From the initial inquiry to the final pickup, the staff was knowledgeable, friendly, and attentive. They ensured that the vehicle... See more

Rated 5 out of 5 stars

The whole service was easy to use and staff were friendly. The staff in the Batley office were exceptional and I am grateful to them for their service. Great job guys, keep up that great customer ser... See more


Company details

  1. Van Rental Agency

Written by the company

NL Hire is a family owned vehicle rental and fleet management company. We have been supplying vehicle hire solutions to our customers for over 40 years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

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No recent history of asking for reviews

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4.9

All reviews

(359)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing business

Amazing business. Ran like a family business rather than a large organisation. But still organised and know everyone by name. Friendly, helpful and efficient. Pauline is superb. Thanks!

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and informative

I was served by Hannah at the Leeds office. The staff were really friendly and informative. I arrived late due to traffic and was informed I would get 24h from when I drove away which was very helpful.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great van with great customer service

Great van with great customer service, very reasonable with the price and with the extra mileage price was cheap will definitely be using nl commercials again in the future.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

The whole service was easy to use and…

The whole service was easy to use and staff were friendly. The staff in the Batley office were exceptional and I am grateful
to them for their service. Great job guys, keep up that great customer service as it really made the whole experience better!

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

All the 'Batley' staff are amazing

All the 'Batley' staff are amazing! I've used NL Commercials for over 30 years. Their service is second to none! Highly recommend NL Commercials to anyone! Proper staff! Clean vans (new too) would love to leave 10 stars! Kianna, Warren, and Daryl played a personal part in my experience when i needed a like for like van as my own - thank you
Vincent Van Jobs

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Really easy to book

Really easy to book, collection was quick and efficient, and staff are friendly. Rented from Batley branch, would highly recommend for a van rental

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and good price

Excellent service and good price. Needed a van last minute and they were able to accommodate straight away.
Good customer service throughout. Great tidy medium size van, easy to drive and managed to help my son move house!
Would recommend (Batley branch :-))

July 18, 2025
Unprompted review
Rated 4 out of 5 stars

Good place to hire commercial vehicles…

Good place to hire commercial vehicles from and if they don't have what you want in stock they will do their best to match it.
Being the user of a lease vehicle I had an issue with one of the rear tyres called my boss up to arrange a new tyre fitting on the way back to Leeds I was in and back out on the road within 20-30 mins

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service!!

Exceptional service!!
I deal with the Leeds branch on a regular basis and their knowledge and customer service is always first class.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service!!

Exceptional service!!
I deal with the St Helens branch on a regular basis and their knowledge and customer service is always first class. A pleasure to deal with & highly recommended.

July 9, 2025
Unprompted review

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