Extremely poor customer service. You have to chase everything. My package didn't arrive so I had to prove no delivery. Following more than 10 emails telling me my refund is being processed from Februa... See more
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Stay away from this online store. Delivery times are very long, product quality doesn't match the photos, and the colors are off. The worst part is the complicated refund process. There’s no return la... See more
Avoid —this is a scam. The products you receive are completely different from those shown on the website; even the colors don’t match, let alone the quality. Customer support does not respond. Fortuna... See more
Company replied
You can’t make any return so they offer you a partial refund that surprisingly never arrives. I’ve been waiting 4 months and they say they submitted it but it’s the banking system that is slow. They... See more
Company replied
Breach of guidelines
This company is a disaster
This company is a disaster. 24 days to receive merchandise. Awfull packaging, damaged shoes, stained textiles, no care labels attached to garments, fabrics not meeting cashmere standards, no indication of composition. Labels cut off from some garments. Offering 30 then 40% discount rather than proceeding with return policy and refund. All from China and not from Utrecht, Netherlands. A scam!
January 14, 2026
Unprompted review
Reply from Nobalifestyle
Hi Claude,
We’re very sorry to hear about your experience and the frustration this has caused. This is certainly not the standard we aim to provide.
Our intention in offering partial refunds was to provide a quicker resolution option; however, we understand that this may not have met your expectations. In accordance with our policy, if this option is declined, a return can still be arranged, with return shipping costs covered by the customer.
We would like the opportunity to review your case further. Please contact us directly by email with your order number and photos, so we can verify the issue and assist you in line with our return policy.
Thank you for bringing this to our attention. We value all feedback and are committed to addressing concerns appropriately.
Kind Regards
NOBA TEAM
Do not buy from them
Do not buy from them! Ignore emails, they don’t reply and when they did they offered 30% back on my refund only saving time and postage…?! The product is good quality but it’s not suitable. Why would I keep it? No response when I asked for a full refund. They send an automated reply and that is it after that no response
January 2, 2026
Unprompted review
Reply from Nobalifestyle
Hi Aliki,
We’re sorry to hear about your experience and appreciate you sharing your feedback.
Our team does respond to all inquiries, and the partial refund option was offered as a quicker resolution. If you prefer a full refund, this can still be arranged in line with our policy, with return shipping costs covered by the customer before the refund is processed.
Please contact us directly by email with your order number, and we’ll be happy to provide the return instructions and assist you further.
Thank you for bringing this to our attention.
Kind Regards
NOBA TEAM
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY!
Website claims to sell “timeless elegance without overpaying”.
Their items have cheap material, lazy stitching, uneven button holes and only size tags. So yes, you will be overpaying.
Their website also claims 14 day return “no questions asked” but good luck getting a response, let alone a return address or refund.
UPDATE (in response to Nona Lifestyle’s reply)
I already have sent multiple emails quoting my order number and included photos of the products, following up on my unanswered emails over the past 10 days.
January 14, 2026
Unprompted review
Reply from Nobalifestyle
Hi Steph,
Thank you for reaching out and for sharing your concerns with us. We’re very sorry to hear that you’re unhappy with the item you received and for any frustration this has caused.
We would like the opportunity to review your case and assist you further. To do so, please reply to this email with your order number and verification details, so we can confirm the order with our team in accordance with our company policy and provide the appropriate next steps regarding a return or refund.
We truly value your feedback and appreciate your patience. Our goal is to resolve this matter as fairly and efficiently as possible.
Kind regards,
NOBA TEAM
Urgent: unacceptable customer service and unresolved return requests
This is by far the worst customer service experience I have ever had, and that is deeply disappointing because this situation could still be resolved easily with proper communication.
I have contacted this company repeatedly regarding the return of two orders within the legal return period. I exercised my right of withdrawal clearly and in writing. I provided all requested details when asked. Since then, I have received no meaningful response, no return address, no instructions, and no follow-up at all.
At this point, I am formally requesting that the company immediately stops ignoring my emails and starts engaging in proper email communication to resolve this matter. The lack of response is unacceptable and creates unnecessary pressure and frustration for the customer.
I am ready to return the items immediately and complete this process in a correct and orderly way. This can still be resolved quickly if the company takes responsibility and contacts me by email without further delay.
This review is written as an urgent call to action. I strongly advise potential customers to be cautious, as any issue requiring customer support appears to be handled extremely poorly.
I still hope this matter will be resolved properly, but only if communication improves immediately.
Order numbers: N14685 and N14686
January 13, 2026
Unprompted review
Reply from Nobalifestyle
Hi there,
Thank you for your detailed message, and we sincerely apologize for the frustration and inconvenience this situation has caused. We understand how disappointing this experience has been, especially given the multiple attempts you’ve made to resolve it.
We acknowledge receipt of your request regarding orders N14685 and N14686, and we are very sorry for the lack of timely follow-up on our side. This is not the standard of communication we aim to provide.
Your case has now been escalated for priority handling, and our team will contact you by email shortly with clear return instructions and the return address, so the process can be completed promptly and correctly.
Thank you for your patience and for giving us the opportunity to address this properly. We remain committed to resolving this matter as quickly as possible.
Kind regards,
NOBA TEAM
Order never been delivered
Please, u Do not try to purchase from that site. Pure Chinese scan, pls avoid.
December 16, 2025
Unprompted review
Reply from Nobalifestyle
Hi there,
We’re very sorry to hear about your concerns. Please be assured that we are a legitimate company and ship nationwide.
If there’s anything we can do to assist with your order or questions, please don’t hesitate to reach out.
Kind regards,
NOBA TEAM
I would leave 0 stars if possible
I would leave 0 stars if possible
Item did not arrive for 14 days and when i tried to return as it was a terrible they reported to Klarna that they rejected the return as it was after their 14 days return policy
They have no contact number for customer services and they do not read you emails explaining a situation so you repeat yourself over and over ! Been dealing with multiple customer service representatives on the same issue all asking me to repeat myself for 2 months
Disgusting customer service, terrible clothing and ignorant staff I am sure they will be out of business in due course
November 30, 2025
Unprompted review
Reply from Nobalifestyle
Hi there,
We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We take your concerns seriously and want to work with you to resolve this matter.
To proceed, please email us with the details of your order and any supporting information. All return and refund requests require verification and approval from our management team, and once reviewed, we’ll be happy to provide a resolution.
We truly appreciate your patience and the opportunity to make this right.
Kind regards,
NOBA TEAM
Scammers!!!
Beware, complete scam company!! Received so called cashmere jumpers, there's no cashmere found in them. After contacting the company to return the items (website states free returns), they tell you to send the items to China at your own expense! Silly me for not checking the reviews about this company before! I dearly hope my credit card company will refund me for this.
January 5, 2026
Unprompted review
Reply from Nobalifestyle
Hi there,
We’re very sorry to hear about your experience and understand your concerns. This is not the impression we want to leave with our customers.
To properly review your return request, we kindly ask that you contact our support team via email so we can formally verify the details of your order in line with our return policy. Please note that all return and refund requests require verification and approval from our management team before instructions can be issued.
Once your request is reviewed, we’ll be happy to advise you on the available resolution options.
Thank you for bringing this to our attention, and we appreciate the opportunity to assist you.
Kind regards,
NOBA TEAM
Poor
Poor quality!!! I was very disappointed as it looked so Beautiful online. I was there just to buy the cashmere cardigan as a Christmas present and ended up buying more items as they looked great!
The products received do not match the material descriptions on the website:
TOFO – Short-Sleeved Swim Set: The shirt is advertised as a cotton and linen blend. The garment label states 100% polyester, and the fabric does not resemble cotton or linen in any way. The shorts are advertised as polyester blend, they are only polyester!
Machu Picchu Shirt: Also advertised as a cotton and linen blend, yet the garment label again states there is no linen and in fact polyester and cotton. I have asked for a refund. It looks like they are based in Asia , now i have looked further into it,
Happy 2026 everyone.
January 5, 2026
Unprompted review
Reply from Nobalifestyle
Hi there,
We’re very sorry to hear about your disappointment and truly appreciate you bringing this to our attention.
To properly review your refund request, we kindly ask that you email our support team so we can formally document and verify the concern. Please note that all refund requests require verification and approval from our head management team in line with our company policy.
Once we receive your email and the required details, we’ll review the matter and update you on the next steps as soon as possible.
Thank you for your understanding, and we appreciate the opportunity to assist you.
Kind regards,
NOBA TEAM
DON’T BUY! SCAM WEBSITE
SCAM website. Bought a set of cashmere hat, scarf and gloves. What I received was not branded, low quality, wrong color and clearly cheap chinese products that I could easily buy on shein for 10£ instead of the 100£ that I paid. When I asked to return the order, they are not answering and not providing a method or possibility of return even though the website clearly states returns and refunds are possible. I will report them and try to block their website so that others don’t have to go through the same experience as me. What a SCAM!!!!
January 9, 2026
Unprompted review
Reply from Nobalifestyle
Hi there,
We’re very sorry for the inconvenience and understand your concerns. Please send us an email with clear photos of the items received for verification.
Kindly note that all return requests must be reviewed and approved by our head management team before a return label can be issued. Once verification is completed, we will promptly update you on the next steps.
Thank you for your patience and understanding.
Kind regards,
NOBA TEAM
I have just bought a jogging combo and…
I have just bought a jogging combo and I have asked to return the product. I have no answer from the Noba team since several days, the support seems to be an IA robot with no satisfactory answer. Such a merchant is a scam and doesn’t seem to comply with the consumer code. To be avoided at any cost. Further to the automatic answer from Noba I would like to underline that I never had any answer since several days. I can truly confirm that NOBA is a real scam, please avoid this website. Il will put in place any legal proceedings which are required to be refunded.
January 7, 2026
Unprompted review
Reply from Nobalifestyle
Hi Jonathan,
We’re very sorry for the frustration this has caused and apologize for the delay in our response.
Before issuing return instructions or a return label, we are required to verify the order details first in accordance with our process. This step helps us ensure the request is handled correctly and securely.
Please rest assured that once verification is completed, we will provide the appropriate return information. We appreciate your patience and understanding.
Kind regards,
NOBA TEAM
Get away from this site!!!!!
Get away from this site!!!!!
I bought a merino wool tracksuit, and after “only” 30 days it arrived at my house with no label inside. The top and trousers are made of two different materials, and everything seems to be anything but merino wool. I ordered a size L, but the top is at most a size M, while the trousers are huge, at least an XL.
The garment is of very poor quality, €143 wasted.
January 7, 2026
Unprompted review
Reply from Nobalifestyle
Hi there,
We’re very sorry to hear about your experience and understand your disappointment. This is certainly not what we want for our customers.
We kindly ask that you email our support team directly with your order details and photos of the item received. We have already forwarded this feedback to our team and will review the case carefully to work toward a resolution.
Thank you for bringing this to our attention.
Kind regards,
NOBA TEAM
Absolutely terrible company do not buy…
Absolutely terrible company do not buy from here: received a cashmere over-shirt today that was ordered before Christmas in time for Christmas delivery. Correspondence from them was don’t worry it is on its way, then communication stopped from them…. It is very small in size, has no button holes. No labels or washing instructions and is 100% not cashmere at all
January 6, 2026
Unprompted review
Reply from Nobalifestyle
Hi there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the experience we want for our customers.
We kindly ask that you contact us directly via email with your order details and photos of the item received. Our team will be happy to review this and work toward a resolution for you.
Thank you for bringing this to our attention.
Kind regards,
NOBA TEAM
Extremely late and certainly not in the correct size either
I ordered items for my husband on 12/10/25 which should have arrived before Xmas or at least by his birthday. They did not arrive until after the New Year. Then they were useless. Not high quality, but worse, so tiny they would not qualify as a size small in a men's size, and certainly not the sizes "extra large" that I ordered. No labels to even show the size but I took photos with a measuring tape, waist was like 27 inches wide! Leg inseam like 25 inches long- really for a child not an adult! I have been contacting the company for a week an still no return instructions or refund. I will be disputing the charge on my credit card if no response by Thursday.
Here is my response to NOBA reply: amazing how quickly NOBA was able to respond to this review but it takes more than a week to "approve" a return/refund request when they delivered a tiny child size outfit for an extra large man. I sent photos with a measuring tape showing how small. What is the delay?
December 30, 2025
Unprompted review
Reply from Nobalifestyle
Hi there,
We’re very sorry for the delay and for the disappointment this has caused. Due to the holiday season, some orders experienced shipping delays, and we sincerely apologize that your items did not arrive in time.
Regarding the sizing and quality concerns, we do need to verify the details first before issuing return instructions. Your case has already been forwarded to our management team for review in line with our company policy. Once the verification is completed, we will promptly update you with the next steps.
Thank you for your patience and understanding while we complete this process. We truly appreciate your cooperation.
Kind regards,
NOBA TEAM
Excellent
Excellent, couldn’t be happier, top quality and a perfect fit.
Highly recommended 👍
December 29, 2025
Unprompted review
Reply from Nobalifestyle
Hi there,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the quality and fit. Your recommendation truly means a lot to us 👍
We appreciate your support and look forward to serving you again soon!
Best regards,
NOBA TEAM
Buyer beware
Buyer beware! I ordered two sizes for comparison - but both items measured the same. Neither item had any care or size labels. I emailed customer support with details, photos etc and asking for returns information as I wanted a refund - only to receive several stalling emails back from them - without any returns information! - until their 14 day Return period expired and they said it was too late to return the items. I pointed out that, under UK distance selling laws, I had 14 days to request a refund and a further 14 days to return the goods - they still refused to send return information but repeated their 14-day policy. So clearly they have no regard for the law. Anyone caught out by them needs to take it up with their credit card company - Martin Lewis website also has useful information as to how to get your money back.
December 9, 2025
Unprompted review
Reply from Nobalifestyle
Hi Jacqueline,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration.
For returns and refunds, we kindly ask customers to contact us directly via email so we can follow the proper procedure and provide the correct return instructions. Each request is reviewed individually to ensure it is handled correctly and in line with our process.
If you have already emailed us, please rest assured that our team follows a set procedure to review and process concerns as efficiently as possible. We encourage you to continue communicating with us directly so we can properly review your case.
Thank you for bringing this to our attention.
Kind regards,
NOBA TEAM
complete china scam
complete china scam. don't even think about buying there.
December 29, 2025
Unprompted review
Reply from Nobalifestyle
Hi Sandro,
We’re very sorry to hear you feel this way. We would like to clarify that we ship worldwide, including from international warehouses, and all orders are processed and fulfilled according to our stated policies.
If you have any concerns with your order, we kindly ask you to contact our support team directly so we can assist you and work toward a resolution.
Thank you for sharing your feedback.
Kind regards,
NOBA TEAM
Liars
I placed an order on a Saturday morning before doing my research on the company. Within hours I asked to cancel my order. I was told the items had already been shipped. But, upon checking the tracking, I saw (and screenshotted) that this was not the case. I followed up and was told that no, in fact, the items were not going out until next week. In the meantime, I read about wait times that are up to a month long. So this company is run by liars. In the meantime, I ordered my cashmere sets from another reputable brand and am excited about that. I'll take this issue up directly with Amex and will proceed with refuting the charges. This place is sketchy. Stay away.
January 3, 2026
Unprompted review
Reply from Nobalifestyle
Hi there,
Thank you for sharing your concerns with us. We’re very sorry to hear about your impression and appreciate you taking the time to raise this.
We would like to clarify that our products are sourced from trusted manufacturing partners and are produced according to our own specifications, quality standards, and materials, which may differ from similar-looking items found elsewhere online. Variations in pricing can reflect differences in material selection, craftsmanship, quality control, and after-sales support.
We take product descriptions and transparency seriously, and your feedback has been noted and shared with our team for further review. Our goal is always to provide products that meet our customers’ expectations and to address any concerns fairly and professionally.
If you have placed an order or would like us to review a specific item, please feel free to contact us directly and we’ll be happy to assist.
Kind regards,
NOBA TEAM
Drop shipping generic Chinese factory products
Nearly bought a “cashmere” hoodie but a google image search found the same item sold much cheaper on AliExpress (15% of the price) and the manufacturer calls it wool rather than cashmere. The site appears to be drop shipping generic factory products from china at a huge markup, while giving customers misleading product descriptions
January 2, 2026
Unprompted review
Reply from Nobalifestyle
Hi there,
Thank you for sharing your concerns. We’re very sorry for any confusion regarding the product description and truly appreciate your feedback.
Our goal is to provide accurate information about our products, and we take all feedback seriously. We will review the item details with our quality team to ensure that descriptions match the product specifications.
If you’d like, we’re happy to assist with verifying the material of the item you’re interested in or provide guidance on suitable alternatives. Your satisfaction is important to us, and we want to help clarify any questions before your purchase.
Thank you for your understanding, and we appreciate you reaching out.
Kind regards,
NOBA TEAM
Reply from Nobalifestyle
Hi there,
We’re very sorry to hear about your frustration and understand your concern.
If your shipment has been delayed, it may be due to carrier delays and the busy holiday season in December. We sincerely apologize for any inconvenience this has caused and are happy to assist you in tracking your order or providing an update.
Please let us know your order number so we can look into this and help resolve the issue as quickly as possible.
Thank you for your understanding.
Best regards,
NOBA TEAM
Scam!
Scam!! Received order with extremeley poor quality, not cashmere as promised, no tags or labels, and wrong sizes (way too small).
January 2, 2026
Unprompted review
Reply from Nobalifestyle
Hi there,
We’re very sorry to hear about your experience and understand your frustration regarding the quality, sizing, and labeling of your order.
To ensure we handle this matter properly, your case will need to be reviewed by our management team in line with our company policy. Once we have their approval, we will provide you with the appropriate steps to resolve the issue, including potential return or refund options.
We appreciate your patience while we work to review and resolve this matter.
Kind regards,
NOBA TEAM
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