Nobody's Child Reviews 

Really disappointed in yhe quality of the dress I ordered - considering the price! From first appears it looks great, but looking closer at finer details like the buttons, its pulling apart and not made very well. Unfortunately cut off the tag before I noticed the buttons and quality.
**update - i wore it for the first time and 2 buttons came off, terrible!**

RIP off merchants . Paid 62.80 for a dress , returned it as made if tissue paper and didn’t fit , they’ve just informed me I’m getting 53.60 back … oh and at a snails pace , it will take up to 10 days . I returned the dress 7 days ago .. no explanation .. nothing
In an age when reputation matters and there’s so much consumer choice , they seem intent on destroying themselves from within
I won’t use again as it leaves a nasty taste in the mouth ..

I ordered 3 dresses and only 1 arrived even though on the app it says all dresses were delivered. I have sent several emails to their customer support email address, and they haven't resolved the issue, I only get an AI generated bounce back. I am due to be refunded £200 and Nobody's Child have not communicated anything to me. Do not order online from Nobody's Child -the customer service is non existent.

Tried ordering dress with next day delivery - twice ! First time they cancelled my order due to stock issues at the end of the day it was supposed to arrive. Second time they cancelled 24 hours after it was supposed to have arrived. Both times said it was a stock issue but still had and still have the dress, in the correct size, listed as available on the website. Do not order from here if you are getting something last minute, you will be let down.

Helpful and timely customer service. I missed my collection slot but the item is kindly being re-sent at n extra costs. The team are friendly and proactive, and the quality and style of clothes is always excellent. The clothes offer good value for money, especially when there are special offers.

My return by Royal Mail was lost. Nobody's Child answered my email and issued a refund immediately. Really helpful customer service.

I've been a loyal customer for many years and the majority of my wardrobe is from NC, but they really are out of order lately. They charge £4 per returned order, and that's on top of the £8 for next day delivery.

All good, except that I received an item that's significantly not as described. The website says the dress has pockets - the main reason I ordered it - and the dress, upon arrival, has no pockets. When I emailed to request a free returns label and refund of my delivery costs, this was denied.

This is a clear breach of the Consumer Rights Act 2015, and appalling behaviour towards a loyal customer from such a big and successful brand, honestly. It's left a really bad taste in my mouth and I am in touch with their complaints team, with whom I've shared the relevant sections of the Consumer Rights Act. As a retailer, they should be - and likely are - well aware that any consumer who buys an item that is significantly not as described is entitled to a full refund INCLUDING delivery fees AND for the retailer to cover return costs.

If I don't get a successful response from them, this will be escalated to Trading Standards and my bank for a chargeback.

I really like their clothes and have ordered many times from their website as well as purchasing in the Leeds store or Marks and Spencers. Their customer service has always been excellent I really can't fault it, every time I have raised a query I have had super fast helpful responses. I would have rated 5 stars if their return service was quicker! Unlike other reviewers I have seen on here, I have never had an issue using their return portal and the process is pretty straightforward - the only downside is as others have mentioned the £4 return fee and the slowness of the whole process.
If this was improved I am sure I would purchase a lot more often from them. Thank you

Poor experience and very frustrating returns process.

I am trying to return items from my order, but the returns portal is not working correctly. All of the items I ordered are showing as “unfulfilled,” which means I am unable to select anything to return, even though the order has clearly been received.

This is especially frustrating because sale items only have a 14-day return window, and the faulty returns portal is effectively preventing me from exercising my right to return within that timeframe. I have contacted customer service for help, but I have not received a response.

It feels very unfair that customers are expected to meet a strict returns deadline when the company’s own system is not working properly and support is not responding. A simple return should not be this difficult. I will not be using this company again!
Avoid!

Very disappointed as delivery took about a week and now I am trying to return the items the returns portal says return unavailable and order unfulfilled. Customer services have replied saying to check order number etc. I have tried to generate return every day this week so far without success and messaged customer services multiple times with no reply. Can someone contact me please?

Are you all so incompetent? Do not market me I am suing you for £10,000 lol breach of data.

Bought a top, dispatch took 4 days despite expensive postage (£5). I then decided to return the item as the product images had not made clear how it would actually look (I wish the models were not always hunching over or doing weird things with their arms, just stand up straight with hair away from the garment so we can see clearly how it sits on the body). I found a £4 handling fee!!! Is this even legal? Reading other reviews I am now worried that even more will be deducted from the final total refunded. Let's see :( I am not a serial returner, I probably buy clothing online 2 or 3 times a year. I was going to replace it with a different style of top from NC but will now shop elsewhere

Order 2 dresses and asked to e-mail when another comes in, which meant I needed up paying £10 delivery overall!
All the dresses arrived crumpled, so looked terrible when trying them on.
Only one fitted as the others were too big, even though I order the same size at Roman which nearly always fit.
Found out when I was returning that there was also a return fee of £4 and as I was returning one dress from each order, it has cost me £8. Overall I have paid an extra £18 for the dress I kept.
No other clothing sites I use charge for returns and can get free delivery in most occasions.
Won't be ordering again as cannot be sure it will fit, so will cost £9 for each one that doesn't. Shame because the dresses are a little bit different, if a little on the pricey side.

i love this company, i really enjoy the style of clothes and lately i have been decluttering my wardrobe from all of the polyester/plastic clothing and i have found that Nobodys Child is a grea alternative a big percentage of their clothes are organic cotton or ECOVERA viscose and i absolutely love that i can be mindful about the materials touching my body and not have to settle for less fashionable clothes.

I have ordered many times from nobodys child and i find that the packages always come quickly (depending on how fast your Royal Mail service is)
the packaging is minimal and really great.

i have only sent one thing back from everything i have ordered as it really didnt suit my figure and that process was straight forward to exchange to a different size is free however returning an item does have a charge which is a bit of a shame but based on the amount of products i buy and don't send back because they are lovely didnt bother me too much.

i have been to 3 stores in person, Carnaby street, Covent Garden and Bluewater and the service is amazing the ladies who work there are lovely and when i went to blue water there was a sip and shop happening which was a nice touch.

overall i love this company for the materials they use, the ease of their website and the fact that they do have physical shops that you can go to

Bought a skirt about 6 weeks ago possibly longer loved it but was a summer skirt so to cold to wear it, went to put it on the other day to find it has a electronic tag in it, I bought it on line. I emailed straight away my issue was resolved with by an incredibly professional individual called Rory the information was spot on problem resolved will feel comfortable if I ever had an issue again, not very often you can say that
Thank you Rory

Took a little while for them to get back to my request (4 days), but solved my issue quickly once they did

I usually buy several items a year from nobody's child, however, I purchased a £120 tailored dress for a wedding. It was the first time I had worn it and I climbed a step in the garden and whilst stretching my legs to climb up, the dress around the area of the lower button tore incredibly easily. The fabric must be of incredibly poor quality for it to tear so easily. The dress is now useless and the customer service response I have received basically told me it was my fault because the fabric had been put under pressure. I literally stretched my legs slightly to climb up a step!!!! I am so angry at the shocking response and will never purchase from them again.

Extremely impressed by their customer service, which seems a rarity in this day and age with the invent of chat bots and AI. They were quick replying to me and keen to reach a solution to resolve my issue with a fault on an item which was now out of stock. Mistakes sometimes happen, and they were keen to resolve the issue promptly leaving me very satisfied that I can trust buying from them in the future. They obviously also care about sustainability too and rather than just getting rid of the faulty dress they paid for a repair resulting in a happy customer and happy planet. Thank you!

WORST CUSTOMER SERVICE FROM A COMPANY I HAVE EVER USED! THEY CANCELLED AN I ITEM FROM MY ORDER WITH 15% OFF WITHOUT TELLING ME BUT THE ITEM IS STILL IN STOCK. I SPOKE TO THE ADVISOR, BUT THEY REFUSED TO GIVE ME ANY DISCOUNT CODE OR FREE DELIVERY FOR THE INCONVENIENCE SO I COULD REORDER THE ITEM! DISGUSTING CUSTOMER SERVICE, APPAULING PRICES! £5 FOR STANDARD CRAP DELIVERY IS A JOKE. I'M FUMING WITH THIS COMPANY WORST EVER! DO NOT BUY FROM THEM EXPENSIVE OVERRATED CRAP. I NEED TO RETURN MY ITEM BECAUSE IT'S CRAP QUALITY RUBBISH! YOU WILL NEVER SEE MY MONEY AGAIN. HOPE YOU GO INTO LIQUIDATION. IF YOU DONT WANT TO HELP A CUSTOMER I DONT WANT TO HELP YOUR COMPANY STAY OPEN FOR BUISNESS. GO H!

Excellent quality clothes and customer service