Nobody's Child Reviews 

I have been a customer of Nobody's Child for sometime & find their clothes to be well made, great designs & long-lasting quality that is maintained even after repeated washing. It is rare that I have needed to contact customer service but whenever I do it is of equally high quality with quick response times, helpful & personable replies from their representatives - it's refreshing to still be dealing with an individual rather than an automated response service & AI generated reply. I feel like a valued & appreciated customer - which only adds to my loyalty for shopping with this brand.

Ordered a skirt for £30 paid £5 extra for delivery. It didn't fit so I returned it and have been deducted extra £4 for return. I have been charged £9 for the privilege of trying on an item that didn't fit so feeling totally ripped off.

Dreadful experience, ordered 3 dresses all in my usual size 10 one of them was way too big one fit but was badly made and the seams didn't sit right and the third I couldn't even get on it was so small. I actually swapped the 3rd dress for a size 12 that fit. Extremely inconsistent sizing which is unfortunate when you factor in how expensive the delivery is and the £4 handling fee for returns... So £9 down in my refund. Had to chase the refund 3 times before I even got it and then when I questioned why it was so low and so late I didn't even get an apology just a passive aggressive response about how delivery charges aren't refunded along with the £4 handling fee. Worst company I've ordered from in a long time, in my opinion the dresses are incredibly overpriced with terrible customer service. For these prices I would expect better finishes/quality, consistent sizes and far better customer services

First time trying this brand... and definitely the last. I'd been happy to pay for returns since I ordered two sizes of a jacket to try both. But they only sent one and refunded the other, all while the "missing" size was still showing as available on their website.
I eventually tracked down the refunded size elsewhere, but ended up returning that too because the sizing is all over the place. I'm petite, and the XS had ridiculously long sleeves for something that was already tight across the back, and the S was even worse, with sleeves that were huge in both length and width.
Should've listened to the other reviews. The negative ones are negative for a reason!

I had wonderful help from Rory when I needed a paper form for my return. They were very helpful and speedy carrying out this process for me.

I had an issue with my order being delivered to the wrong InPost locker and Zachary in the customer service team was super responsive and helpful and sent out a replacement delivery within a couple of days of investigating, for next day delivery so I didn't miss out on the items and also so I would receive them quickly!

Sizing is way off, you couldn't buy two items in the same size and expect both to fit. Very short returns period.

Amazing customer service from Nobody’s Child, sadly I don’t know the name of the person who helped me. I bought an item of theirs from ASOS but needed to return it. ASOS had scrambled my email address so I couldn’t get the return label. Asos provided one that returned the item to themselves then blamed me. To cut a long story short Nobody’s Child were totally sympathetic and refunded me anyway on the basis that the item was on its way and would eventually arrive in their warehouse. ASOS couldn’t give a damn.
Thank you so much Nobody’s Child.

Had so many lovely items from this brand but the returns and customer service has been shocking! I’ve sent several items pack and two parcels costing hundreds, it’s been weeks since they were sent back and I’ve never recieved the refunds. I’ve tried contacting to zero response! Devastated to have so many issues because the clothes are lively and such good quality!

Being a virgin to Nobody's child until the last 2 months ..i must say not 9nly the garments are gorgeous i purchased a beautiful ling coat also few summer dresses. Beautiful fabrics fabulous cuts and style but also the customer service is absolutely amazing...had to exchange coat for smaller size whilst away on birthday the night before we left we arranged an exchange by the time we arrived home the very next afternoon my NC box was awaiting my return 😀. To be able to exchange straight away in an instant and not have to return a garment first before ordering or exchange is marvelous. They dont charge your card again Unless you do not return said item swap to habe the function of exchange instant to enable the exchange before ot goes out of stock . Some companies do not exchange you have to re order and some companies await the return item before exchange but NC sort and sanction the exchange online atrange the exchange instantly and ypu return the original woth the return label . Website easy to use and friendly.. cannot wait yo view and purchase more . Very excited and happy customer 😊. Nikki

I am very impressed with the customer service I received from Elisabeth. I needed to make a late return of a dress I bought, which was beautiful but far too long for me. NC made an exception and agreed to allow me to return the dress for a refund. Thank you, Elisabeth and NC.

I received my order on the 28th March, one of the two items was no longer in stock so I didn't receive it. However the zip was broken on the dress which did arrive. I have submitted multiple complaints and emails to Nobody's Child and have yet to receive any resolution for the faulty product. This was my first order from this company and I would have expected much better customer service for a faulty item.

Nobody’s Child have just cancelled my order I placed four days ago with no communication or prior warning or any reason. I did not cancel my order and was expecting it to arrive tomorrow. It is a present for a birthday later this week and I am now left with nothing to give. I have emailed them and I have been told I will not get a reply for two days!!!!! That is ridiculous when they are the ones that have cancelled my order. I have never had this happen at anywhere I shop and am disgusted at how they treat their customers now they have become a larger company. I do not recommend nobody’s child as who knows if what you order will turn up!

The sustainable initiative of this brand is what has appealed to me for so long but after placing my first order - their customer services is what I will be a returning customer for. There was a tiny manufacturing issue with a dress I ordered and with it being on the more expensive side (for a reason - high quality recycled materials and made in the UK, all explained on their website).. I was a little disheartened and reached out to their customer service team. The way they handled the situation was honestly so amazing. Everyone obviously wants a perfect product upon arrival (this still was, it was everything I hoped for, just a slight one off problem).. however the way they took care of me made me feel so valued as a customer. I’m genuinely just so impressed - thank you Rory if this gets back to you! Highly recommend this brand, I’ll be shopping with them again <3

I returned an expensive dress on 9th May, and have yet to receive the refund. I reached out to customer services who said their warehouse processed the return 18th May - but I had no communication from their warehouse to say this; it had to be chased by myself as I was getting worried!! I can’t believe it has nearly been an entire month since I first purchased the item and have yet had my money returned to me. It’s just a shame because I LOVE Nobody's Child, and their items are a staple in my wardrobe - but this might be what stops me from ordering from them!

Rental service let me down yet again !
set up a rental order in good time for a wedding next Friday , they just sent me an email " I am so sorry but I have just been informed by the warehouse that we are unable to send you the Blue Ruched Naomi Midi Dress" size 12.
Due to unforeseen circumstances " late return , or damaged stock"

BUT ... they can send me next size down ( size 10) at same rental cost . if I had wanted smaller size I would have ordered surely .
I would not get reimbursed if dress to tight ,

They did the same to me in December 2025, but did get a dress to me in the end the morning of my function , but with no guarantee of dress arrival I had to order a multitude of dresses on express delivery payments in a last minute panic to get something to suit function I was attending

so Nobody's Child you have let me down twice & having brought accessories to go with the rental dress for the wedding I am out of pocket as well .

feeling very cross & frustrated right now , no 3rd chances given on this appalling rental service ..

I placed an order and it was delivered elsewhere, I am left without a dress and out of pocket, no resolution and no response either! Soo gutted, the dress was for a special occasion and the customer services are completely ignoring me. Soo unfair! Do not order from here, terrible customer services to be ignoring vulnerable people that did not receive there order and out of pocket and such. Will be disputing with my bank!

I’m genuinely disappointed that I’ve simply been referred back to the returns FAQs. While I understand there is a £4 handling fee stated there, an additional £5 has also been added, meaning I now owe £9 in total, completely misleading. The customer service throughout has also been extremely poor, and as a result I’ll definitely avoid using Nobody’s Child again.

Wording from their website “Each order must be returned separately. Multiple orders cannot be combined into one return. Attempting to do so may result in delays, failed returns, and a delayed refund. A £4 return fee applies per return.

“

Really poor customer service. I returned three tops and instead of refunding me £70 they took £93.60 from my account!! I didn't even know that was allowed legally. The next day they took £19! They have now stolen £112 from my account and I still haven't received my £70 refund. Customer service emails are slow and I am so worried that they will take more money!

My query was sorted promptly however I needed to reach out to nobody's child to get a refund on my delivery charge in the first place....