Nobody's Child Reviews 

Really poor customer service. I returned three tops and instead of refunding me £70 they took £93.60 from my account!! I didn't even know that was allowed legally. The next day they took £19! They have now stolen £112 from my account and I still haven't received my £70 refund. Customer service emails are slow and I am so worried that they will take more money!

My query was sorted promptly however I needed to reach out to nobody's child to get a refund on my delivery charge in the first place....

Just can’t believe I was charged £9 for returning my item. This day and age I think charging for returns is ridiculous

Nobody’s child have exceptional customer service. I had missed the returns deadline for some sale items by a couple of days and as a courtesy they allowed me an exceptional return opportunity! Rory was extremely helpful and I’m looking forward to my next purchase :)

Amazing service, quick responses! Laura has been so helpful I am very impressed!

Bought a floral denim jacket. It wasn’t cheap so I was surprised they didn’t offer free shipping. I an a size 8 so ordered it in size XS. It was so big it fitted my husband who is a size L. Sending it back cost me another £4. And I am still waiting for the refund. I contacted them yesterday and they said although they could confirm they had received it it would be a while until they processed the return. This is not acceptable these days particularly as their sizing was wrong yet customers pay for their mistake. I won’t be ordering again.

This is a review of the customer service online. I returned an order which was delivered back to Nobody’s Child on 7/5/26 according to Royal Mail tracking. I have not had confirmation that it has been received, so I emailed customer services. They replied saying that it was still in transit to them and to check again another day, with a link to the tracking showing that it had been delivered. This was a blatant and pointless lie shown in the evidence given in their own email!

I can only assume that they didn’t know how or couldn’t be bothered to deal with a lost parcel, so they were replying to get it off their list and leaving it for a colleague to actually put the effort in. They did not give a name, just NC Customer Services. This makes NC look bad.

I had an issue with one of the blouses I ordered- there was a slight fault with the quality. One of my other items was out of stock. I emailed the support team and they got back to me within a few working days. RJ was increbly helpful and assisted right away. I got a refund for the dress that was out of stock and they offered me a partical refunds for my blouse that had faults. 5 stars, no complaints- happy customer!

Returns system appalling. I will never order from them again as after seeing the dress wasn't good quality it cost me £9 to return it!!!

Excellent service, I had to contact Customer Services, and they responded and dealt with my query immediately and with courtesy. Thank you to Rory.

I had to return an item which unfortunately got mixed up with another item at the post office. Elizabeth in customer services was incredibly helpful when I got in touch. Thank you Elizabeth .

Rory was so quick and efficient at responding to my queries - very grateful for you help!

These clothes are really poorly made but the prices don’t match the quality - expensive for what they are. My item looked nothing like the image on the site and I was only offered the option to return it at my own cost. Avoid!

This company feels like an absolute scam. The service is poor, they charge you a lot for standard shipping, and then they add a random handling fee on top of that. The product quality is incredibly disappointing, especially when you are paying premium prices for what should be good quality items and professional service.

Bought address in Windsor store and went to return it 6 days later as not suitable for wedding. Paid on my Mastercard. Within seconds in store my app advised transaction declined. Staff at a complete loss couldn’t explain why despite receipt issued for refund. I was advised to call my bank in store (luckily very quiet and app based so didn’t have to disclose confidential information out loud. Advised by bank to ask shop to represent which they couldn’t do so I was left to do all the “running around”. The customer service email provided by shop is invalid and you cannot speak to a human or even find contact details for their customer service. Luckily my husband found another one which worked and I had to go through EVERYTHING and I ask NC to present the refund again using the correct Mastercard refund system which eventually resulted in a credit to my bank. No apology, nothing since from NC. My first and last time shopping with.

I have dealt with Rory, Nobody’s Child,
On multiple occasions during small order fault- who offered me seemless support with replacing or refund. I love the products, and if ever there has been fault has been fixed with ease. Thank you 😊 Daisy

I made an order with next working day delivery on Saturday, so the expected delivery date was Tuesday. By Monday evening, the order status had still not changed, so I reached out to customer service. I received what appeared to be a standard automated response within a few minutes saying the order would be dispatched shortly.

I have now received a message advising that delays are expected. In all honesty, I wish I had checked the reviews beforehand. If the company is unable to meet the delivery timeframe it advertises, I do not understand why next working day delivery is offered in the first place.
Disappointed

Great customer service from Nobody’s Child. I had to exchange for a bigger size that was out of stock. I returned item and then had to reorder when stock arrived. All expenses were reimbursed and communication was exceptional - well done Nobody’s Child 🙌

It was my first time ordering from here, I must say the quality is second to none and the. Customer services is a breath of fresh air! 100% I am now a loyal customer! Great quality and very reasonable prices and such great response rate - and you talk to an actual human!!! A**** brand, highly recommend

Returns barcode not in my inbox or junk. Tried to contact to get a new one. All emails bounce back. No way of contacting.