Slow, expensive and the only thing customer service can help you with is apologies. Steer clear of Nordea
Company replied
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See what reviewers are saying
Best service from Andreas at Nordea! It looks like Andreas knows what exceptional customer service means. It is almost hard to explain in words but he went out of his way understanding our situation a... See more
Company replied
Hi Trustpilot, I have one request for you and that is to ask you to see what I am waiting in line 108 to get personal documents from the Bank. Since Friday, I can't withdraw money from their machine... See more
Company replied
- blocks all kinds of transfers above 20000kr, no replies in netbank. You have to call support and wait in line to get this through. Its ridiculous. - You go abroad for a time and use a local sim ca... See more
Company replied
Company details
Information provided by various external sources
Nordea - Få hjælp til lån, opsparing, betalingskort, bankkonto, pension, forsikring, ny bank, etc. Bliv Nordea kunde.
Contact info
1.8
Poor
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
what is the diameter
March 21, 2023
Unprompted review
Reply from Nordea Danmark
Hi Semi
Thank you for your review:)
I have a bit of a hard time to understand what you mean?
If you have any question to Nordea, you are always welcome to contact us on 70 33 33 33.
Have a nice day:)
Best regards,
Nicoline
I am disappointed with this bank like…
I am disappointed with this bank like no other. I am and soon to be an ex client of this bank. After almost 10 years of cooperation, I asked for a cash loan and they refused without giving a reason. I will add that I am not behind on payments. Shame 👎
March 8, 2023
Unprompted review
Reply from Nordea Danmark
Hi Marek
I’m sorry to read about your experience with us. That’s of course not how we want it to be but I'm glad that you have reached out - and thanks for almost 10 years of cooperation.
I am not able to comment on personal matters here because of confidentiality. However I would love to speak with you to get your feedback. We always want to improve. I also hope that we will be able to change your impression of us. I am sending you a link, that I hope you will fill out with your contact information.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html.
Then one of my sweet colleagues or I will contact you as soon as possible.
I hope to hear from you.
Best regards
Mads
I always give good reviews when someone…
I always give good reviews when someone deserve it and bad reviews when someone deserve it.
Andrei from the Advisor team did a good job today. Replied all my questions patiently and gave me good informations and tips. 🙂 all employees should be like him
March 2, 2023
Unprompted review
Reply from Nordea Danmark
Hi Romeo
Thank you for the wonderful review!
I'm glad to read that my colleague Andrei did his absolute best and much more. The experience you just described is what we aim for in every customer interaction. I'll do my utmost to figure out who Andrei is and give him the praise he deserves.
Have a great day!
Kind regards
Jakob
I have tried to become a customer for…
I have tried to become a customer for almost 2 months. I can’t believe the pure incompetence of all the people I have spoken to.
The left hand doesn’t know what the right hand does.
I must have called 10 times at least, but no one knows anything about anything.
February 27, 2023
Unprompted review
Reply from Nordea Danmark
Hi Thomas
First of all, I apologize for the entire experience you've had during this onboarding process - that is definitely different from the experience we want our customers to have when they initially get in touch with us. Your feedback is crucial for us to improve our onboarding processes and become even better in general. I want to thank you for that!
I'm glad we spoke earlier and found a solution together. If you have any further questions, please feel free to call us on 70 33 33 33.
Have a great day!
Best regards
Jakob
They milk their customers time to save a few øre
They try to automate customer service, which is fine, but rhen if it does not work (which it never does) you are stuck in line for 30 minutes on average. Do they have a function to call you back? No.
Their system is defect, and now you are stuck waiting for them to fix a problem they created.
Fundamentally, their shareholders are just too blindsighted by their own greed. The people who work there do a good job.
February 26, 2023
Unprompted review
Reply from Nordea Danmark
Hi Jonas.
Thank you for leaving your review. It's really appreciated, as feedback is very important to us.
I'm saddened to read about your experience. Generally you won’t experience this amount of wait, however around the change of month we do experience a higher volume of customers, who wants to get in touch with us. I'm surprised to hear, that you are not getting the option to be called back, it's something we do offer, and other customers are getting the option. I will report you experiencing this issue and have my colleagues look into it. With that said, I'd highly recommend for you to call us through the Nordea Mobile App, here you are already verified and will be prioritized in the line. If you have any question, please don't hesitate to reach out to us. You can do so through phone, chat, homebank mail or physically in one of our branches.
I wish you a good afternoon.
Kind regards
Jonas
Nonsense
Moved to Denmark couple of months ago. Trying to open a simple account for getting the salary and using it for daily expenses.
I visited the bank branch Nordea Vesterport and applied for an appointment. The guy at counter got all my docs scanned confirming that my application is there. The earliest possible day was in three weeks. Ok, I waited and came there again for the appointment. Everything went smoothly, an operator was very polite and seemed professional, she found my docs. She said to me that everything went good, my application successfully submitted and I will receive an sms informing me that account is active in three days. In three days I got nothing.
In a week I have not received any sms and when I called their contact phone by myself they told that they cannot find me in the system at all, and I need to start again from scratch - come to them with all the docs, book an appointment etc. This is simply ridiculous. My employer recommended me using this bank but now it is absolutely clear that something is completely wrong with it. It is just nonsense that they require potential customers to spend so much time and efforts to open an account and then say “sorry, smth went wrong, please try again, we can’t do anything”
I will certainly try other banks.
February 10, 2023
Unprompted review
Reply from Nordea Danmark
Hi Pavel
Thank you so much for reaching out to me.
I’m – however – truly sorry to read about your experience with us, and I want to assure you that this isn’t how we want to treat any of our customers. Can you fill your information in our contactform via the following link?
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
I’ll be ready to call you back before 4:30 PM today. Otherwise, a good colleague of mine, will contact you as fast as possible.
I hope to hear from you soon.
Kind regards
Mads
----------------------------------------------------------------
Hi again Pavel
Thank you for filling in your information so I was able to call you.
You will hear from us again soon.
Have a great weekend!
Best,
Mads
Positive experience over 5 years
Nordea is a realiable, safe bank that is easy to use and has a great customer service.
January 22, 2023
Unprompted review
Reply from Nordea Danmark
Hi Vlad
A huge thanks for your kind words! We're glad to hear, that you enjoy our service and especially to see that you think it's worth the five stars. We strive to deliver the best service possible. Therefore, we're happy to receive your feedback, so we know, that we're on the right path!
Don't hesitate to contact us if you need any help or if you have a good question. My colleagues and I are ready to help 24/7 all year around.
Have a wonderful day.
Kind regards
Christina
Unexpectedly terrible
Up until recently it was fine in Nordea, but a simple opening of an NGO account due to terrible customer service and seemingly incompetent and/or uncaring employees takes months, and I still don't have it yet...
January 16, 2023
Unprompted review
Reply from Nordea Danmark
Hi Ashot
First of all, I would like to thank you for sharing your experience and feedback with us - we truly value that!
I've researched your case and I can understand that you have had a positive chat with one of my colleagues. If you have any other questions in regards to the onboarding processes, absolutely feel free to reach out to us, either through mail or by calling us on 70 33 33 33.
Have a nice day!
Kind regards
Jakob
How horrendous the Customer Support is
Nordea has been the least professional bank I have ever come across. The failure to full fill any basic task any other bank could complete seem wildly difficult for Nordea to handle. I have not been able to access my own bank account for over a month now. I have provided all documentation required and received no response. I was recently in Copenhagen and though I could resolve the matter by going to a local branch. this however was not the case as I was told "others have waited longer". Im sorry but in what world is it okay for a bank to require more than a months time to give its customers access to their own money. And then justify it with others have waited longer. Honestly after a month it seems to me it should turn into a legal issue. I would recommend that everyone use another bank and stay far away from Nordea.
Update: still do not have access to my account (January 2nd 2023)
Update: still do not have access to my account 6 February 2023)
January 2, 2023
Unprompted review
Reply from Nordea Danmark
Hi Nicklas
We are sorry to hear about the difficulties you have experienced with accessing your bank account. We understand that this can be frustrating and we apologize for any inconvenience it may have caused. We take all feedback seriously and therefore we are happy that you have chosen to review us.
In order to assist you, we will need some additional information from you and you are therefore welcome to fill in the link below with your contact information. This will give us the opportunity to get in touch with you to investigate further.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
We understand that you may have concerns about the length of time it has taken to resolve this matter, and we assure you that we are doing everything we can to expedite the process. We value your business and we want to ensure that you have the best possible experience with our bank.
Thank you for your patience and understanding. We hope to talk to you as soon as possible to take a closer look at your challenge.
Kind regards
Victor
----------------------------------------------------------------------------------------------------
Hi again Nicklas
I'm really sorry to read that you still haven't gotten access to your account. Due to our banking confidentiality, I'm not able to discuss personal matters on Trustpilot. I'd like to further investigate your case, and what might be causing this issue. Therefore I urge you to fill out the contact link my colleague Victor sent above. I'll leave the link once again here as well;
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
We hope you fill this out, so we can get back to you.
Best regards
Jonas
Privatlån
Jeg takker for en god samtale og en god ekspedition ang mine lån.
Tusind tak Vibeke Ramlov Lagermann. Vh Carsten Jensen
November 10, 2022
Unprompted review
Reply from Nordea Danmark
Hej Carsten
Tusinde tak for, at du har taget dig til at skrive din anmeldelse – det sætter vi stor pris på!
Det glæder mig at læse, at du har haft en god oplevelse med min kollega Vibeke. Vi elsker at få feedback, og Vibeke skal selvfølgelig ikke snydes for din – jeg sørger for, at den bliver sendt direkte videre til hende, det er jeg sikker på, at hun bliver glad for.
Jeg håber, at du får en dejlig dag.
De bedste hilsner
Jonas
I had problems with MitID
Jeg har modtaget svar fra Nordea hvor de åbenbart sender mig et link til at lade mig fortælle hvordan de kan kontakte mig. Desværre er der kun en mailadresse der ikke virker, men intet link. Hvad gør jeg så?
I had problems with MitID. The first problem was my Australian mobile phone number. I worked that out after a very long time. Out of habit I had included the area code in my mobile number so I used 00617 instead of just 0061. I was only told not to use the 0 in the number.
After hours trying to install the MitID i spent almost two (2) hours on the phone to Nordea in Copenhagen with no result. They told me to ring MitID in Copenhagen. After further couple of hours talking to them (I was number75 in the queue) they said they could not help me because they had problems with scanning the pass19port.
So I have spent lots of money and do not dare to receive my next phone bill, and I have still not managed to get MitID.
NORDEA has disconnected my netbank 3 (three) days before they had to. I was told I was able to uses my Netbank until 31 October, but on 29 October they had removed it. I have used so many codenumbers on the card so I think they are almost used up and dare not try again.
I only received my new passport on 27 October 2022 because I live in Queensland and we have been without a consulate here for a couple of years now. So they are coming every 6 months from Sydney which is 2000 km away to renew passports.
I would ask Nordea to call me. NORDEA has my australian mobile number, just do not use the 00617 - only 0061 and do not include the 0 if it is there. Hanne
October 27, 2022
Unprompted review
Reply from Nordea Danmark
Hi
Thank you for your review.
I am sorry to read about your experience with us. I cannot go into depth with your specific situation here on Trustpilot due to our confidentiality policy. But in general we do see, that some of our costumers have a difficult road to getting MitID, and we do try to help everyone the best that we can.
Just a general notice. We shut down NemID in our systems the 31 of October. So if your netbank was shut down a few days earlier, that might have been something else.
We would off like to hear more about your experience, and see if we can help you in any way, or at least find a solution that works out for you. So If you fill in your information in the link below, we’ll be in touch.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
Don't be afraid to reach out to us again - we always accept feedback, whatever the form - be it reviews or calls.
I hope to hear from you!
Kind regards
Christina
------------------------------------------------------
Hej igen
Jeg kan se, at du har opdateret dit svar, og derfor tillader jeg mig at besvare dit opdaterede svar. Min kollega har sendt dig et link, som gerne skulle indeholde et par felter, som du kan udfylde med dine kontaktoplysninger. Hvis du oplever udfordringer med at åbne linket direkte fra Trustpilot, så kan du i stedet kopiere linket og sætte det ind i din browser.
Vi håber på at høre fra dig.
Venlig hilsen
Victor
--------------------------------------------
Hej igen
Tak for en behagelig samtale. Hvor er jeg glad for, at vi kom i mål med det. Du er altid velkommen til at kontakte os en anden gang, hvis du har nogle spørgsmål.
De bedste hilsner
Victor
Miserable bank
Miserable bank
. Absolutely no customer service. Even if very difficult times of dealing with estates one has to email repeatedly and again and again and still cannot get simple answers. Disgusting really.
October 28, 2022
Unprompted review
Reply from Nordea Danmark
Hi Marianne.
I am sorry to hear that you feel that way.
We always strive to help our customer the quickest way possible – also by email. Therefore I can only apologize for your experience – and thank you for writing this review. This gives us a chance to do better. I’ll make sure to pass on your experience, so we can improve upon this.
I hope you have a great weekend.
Best regards,
Mads
I am very satisfied with my bank…
I am very satisfied with my bank advisor, Armin B. at Nordea (Vesteport). Armin is very professional, service minded and has a proactive and holistic approach. I appreciate all his professional financial advice as well as the good sparring sessions. I feel well supported at Nordea thanks to Armin :)
October 23, 2022
Unprompted review
Reply from Nordea Danmark
Hi Andrea
Thank you for your review, feedback and kind words.
We always strive to give the best costumer experiences, where professionality and competent help is the highest priority.
I am very glad to hear that my colleague has done a good job with the financial advice and sparring sessions. I will make sure that he will be notified of your feedback. I know he will be very happy to hear that.
Have a nice day 😊
Kind regards
Christina
Very happy about them!!!
October 19, 2022
Unprompted review
Reply from Nordea Danmark
Hi Bianka
Your review definitely put a smile on my face. At Nordea, we value feedback, and I am therefore grateful that you have taken the time to review us. If you need help with something one day, you are always welcome to contact us.
Have a nice Wednesday.
Kind regards
Victor
Bad customer service
It seems not all employees are competent because I get different service. However when I do talk with a competent and happy employee, the service is exceptional.
October 19, 2022
Unprompted review
Reply from Nordea Danmark
Hi Emmanuel
Thank you for the review, 3 stars and feedback. We're always glad to hear back from our customers, especially regarding feedback. We strive to provide excellent service to all our customers, regardless of the representative they talk to - of course, there's always the option to do better.
We randomly send our customers the option to provide feedback to our employees after their calls, and you're more than welcome to share your experiences with us here - otherwise the page below is a great place to send us feedback.
https://www.nordea.dk/privat/indsend-ris-ros.html
Have a great day!
Best regards,
Daniel
Take your business somewhere else
If you have come here because you're thinking about having Nordea as your bank DON'T DO IT!!
They are the worst bank in the known universe.
My wife and I both use them for our business and personal banking but those days are numbered.
They are in equal measure unobtainable, slow, unhelpful (bordering on rude) and sloppy.
We are supposed to have a named point of contact at our branch but they are NEVER available when you call.
Then you spend ages on the phone bouncing around their call center trying to speak to the right person. When you finally do get a hold of someone to help it takes them AGES to sort out anything.
It can take TWO WEEKS to get a temporary overdraft facility on an account.
On one occasion we went into the bank to sign some documents relating to the refinancing of our mortgage and we were halfway through signing the documents when we realized they had drawn the documents up with the wrong amounts!!
On another occasion it took them soooo long to sort out the paperwork relating to a home development loan we were using to part finance our home renovation that they ended up having to pay our contractors directly because they couldn't get their own affairs in order.
Every little thing is an uphill battle, sooo time consuming and sooo debilitating, and the worst of it is they neither care nor change.
We have been told on countless occasions that our inability to contact our advisor and processing delays are because they are "temporarily" facing high workloads. The reality is they are permanently under resourced.
They appear not to have the slightest inkling of what is going on in the world outside of their branches (pandemic and cost-of-living crisis) and requests are often met with a total lack of understanding as to your financial situation overall and completely devoid of any sort of compassion or regard for the consequences of their actions (or, invariably, inaction).
The latest incident, and the cause of this review that I should have written long ago, was a phone call I made simply to try and get some assistance administering some payments. The lady! I spoke to was one of THE most unhelpful people to have ever graced the service industry. I spent HALF AN HOUR on hold to speak to someone. When I finally got through she attempted to perform an ID challenge on me using a verification method I don't use with the bank!?! My remarks that this was typical Nordea bad service were met with nonchalance and couldn't-care-less attitude, telling me if I was unhappy I should write in and complain (yeah, like that's going to make a difference!) I was incensed and pointed out that frankly she should know which verification methods a customer uses and when I became suspicious of the questions she was asking me about my banking she put the phone down on me.
Having had a career in banking and finance I am fairly conversant in what the characteristics of good customer service are and this is the furthest from it that it can be.
There is simply nothing I can say about them that is remotely positive. Do yourself a favor, save yourself an enormous amount of hassle and take your business somewhere else
October 11, 2022
Unprompted review
Reply from Nordea Danmark
Hi
Thank you for describing your experience with us, although I’m saddened by the impression and experiences you describe. Experiences, which I’d like to make very clear, we work very hard to avoid and prevent.
During periods we experience an additional influx of calls to our contact centre, which may lead to extended wait-times on our main number, and our advisors work their hardest to be available as best as possible, while still working on their individual tasks and meetings. I apologize for any inconveniences you’ve had in contacting us either way.
I’m not able to address the specifics of your situation on Trustpilot, as we’re not allowed to disclose or discuss personal cases through other channels than our own. We believe there’s a truth and lesson to be learned in every bad experience, and we’re more than happy to give you a call and listen to your feedback, irrespective if anything can/needs to be done.
If you want us to reach out, you can follow the link below to send us your contact information.
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
I hope to hear from you, and hope you have a great day.
Kind regards,
Daniel
5 days straight I have called support…
5 days straight I have called support asking for help.
Everyday I have been told they will sort it out and call me up the day after.
No one calls me up.
October 6, 2022
Unprompted review
Reply from Nordea Danmark
Hi Jakob
Thank you for reviewing our page and for your patience. I apologize for the inconveniences you've experienced with us!
As I understand from our branch-director, you've spoken about the experience with us and have established a plan to solve the issue together.
Don't be afraid to reach out to us again - we always accept feedback, whatever the form - be it reviews or calls.
Have a lovely weekend.
Best regards,
Daniel
Dont recommend Nordea Danmark A/S…
I have been custumer at Nordea Danmark for about 40 years. 40 years ago the banks name was Privatbanken, then it changed to Unibank A/S, now since 2001 the banks name is Nordea A/S.
I need to get some informations about financing selling my apartment and buying a new one. I have today called 10 times without being able to talk with a employee who know enough to give me some consulting. It is not the first time that i have problems getting the right consulting.
I got fast answer via Danske bank A/S.
I DONT RECOMMEND AT ALL NORDEA WHO IS TO SLOW TO ANSWER YOUR REQUEST OF HELP EVEN IF I AM A PREMIUM CUSTUMER.
WHEN I GET HELP THE HELP IS GOOD BUT OFTEN TOO LATE. I RECOMMEND DANSKE BANK.
September 28, 2022
Unprompted review
Reply from Nordea Danmark
Hi Peter.
Thank you for reaching out to us – even though it makes me sad to read. And a huge thanks for all the way from Privatbanken to Nordea.
I’m glad to read that our help is good when received and I’m excited to read about your apartment move. We are still ready to help you and I hope you will type in your information in the following link;
https://www.nordea.dk/privat/besked-fra-sociale-medier.html
Then I’ll make sure one of my great colleagues will contact you and we can give back some of the trust you have given us the past 40 years.
Have a nice afternoon.
Sincerely
Mads
Holding on the line for over 30 minutes…
Holding on the line for over 30 minutes now to try to sort out MitId. Come on People at Nordea !!
September 28, 2022
Unprompted review
Reply from Nordea Danmark
Hi Kristian
I am glad you reach out to us so we can solve the challenge you are experiencing with the MitID.
We seek toward providing our customers with solutions to their inquiries as fast as possible, but sometimes the wait can be longer. I apologize for our waiting time today.
Did you get in contact with us at last? If not, I will invite you to type in your information in this link; https://www.nordea.dk/privat/besked-fra-sociale-medier.html. Then me or one of my colleagues will give you a call and then we can help you.
I hope to hear from you.
Best regards
Mads
_______________________________________________
Hi Kristian
I am glad you took the time to have a talk with us today.
Have a lovely day.
Best regards,
Nadja
Absolutely appalling customer service
Nordea has appalling customer service. They unilaterally decided to close my current account because I wasn't being paid a salary into it (irregular deposits). Then it took weeks and weeks of emails, phone calls and even a call in which they insisted I turn on the video (I was in a supermarket at the time - quite embarrassing) before they transferred the balance I had in the current account to an account at another bank. All the time I felt like I was being interrogated. I am 58 years old, have had lived in in five different countries and have had relationships with a dozen banks. This is by far the worst banking experience I have had in my life. Please avoid this shocking excuse for a financial services company
September 30, 2021
Unprompted review
Reply from Nordea Danmark
Hi Erick
Thanks for reaching out to us with your valuable feedback. Listening to the experiences from our customers is crucial for us to become an even better bank for our customers.
I am very sorry to read about your experience with us. I cannot go into depth with your specific situation here on Trustpilot due to our confidentiality policy. In general, however, many of the steps you encountered is measures to prevent our customers from being a victim of fraud. This is a product of our customers security being a top priority for us in Nordea.
In the cases, where we transfer money for one of our customers, that is unable to come by one of our physical branches in Denmark, a video call is one of the solutions to make sure that our customers are always safe to know, that it is only them that can get help with transfers of any kind. Of course it is not optimal if the video call is while you’re in a supermarket, and I will pass that feedback to my colleagues so we make sure, that other customers will not be in the same situation.
I wish you all the best.
Kind regards,
Morten
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