Nordic Car Rental Reviews 

*****WARNING - FRAUDULENT, CRIMINAL BILLING PRACTICES*****

After posting the review below I received an email from the company requesting the review be removed, and then a few days afterwards when I didn't respond, a bogus credit card charge appeared on my statement for over $700 USD which I will be disputing. DO NOT BOOK HERE UNDER ANY CIRCUMSTANCES.

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City Car Rental - also known as Cheap Car Rental, or Nordic Car (they are all run out of the same office) offered the cheapest prices for car rentals that we could find. However, as we soon learned, this came with numerous shortcomings.

- Waited 1 hour at airport for shuttle pickup
- Waited 1.5 hours at the rental car office before receiving car
- Excessive $3,000 USD deposit required
- Reservation was not in the system and received a different car than reserved (but manager did upgrade to a larger sized SUV)
- Car received at 1/4 tank of gas and told to bring the car back at the same level
- Returned car with dirt on it (this is Iceland, after all) and was told that I needed to wash the car myself or face a 100 euro charge, which could have been an issue if we hadn't arrived well in advance of our flight time
- In-person service was cold

1.5 hours waiting for a shuttle to the agency, when it was supposed to be on airport. 1st car had more rust than paint, lots of body damage, bad gauges. In three days, it overheated and cost me a full day of vacation to get it back to the agency. 2nd car failed after 2 days with bad alternator leaving me stranded for another day in remote Iceland, and costing me nearly $1,000 to get another sent out. 3rd car had not operable gas gauge, idiot lights were always on, and the roof leaked. Amazing that these cars are permitted on the road! I can't begin to relay all of the issues with this agency, but they are not providing cars that will perform to any reasonable standard. Interestingly, there are numerous bad reviews online for this company, so I wonder why Wisecars continues to book with them. I will never use Nordic Car Rental again, and by association, I will never book through Wisecars.

Do not ever rent from these people. They did not pick us up from the airport as they promised, I had to wait for over 2 hours while they ran around like mice back and forth to the counter then to the cars then to the garage then back to the cars then back to the counter. They truly did not know what they were doing. Finally they brought a work van with o windows and beat up for me to accept. I refused and they found a car with 190,000 kilometers, a broken windshield and a broken gas cap including CV joints that rattled and were obviously worn out and were dangerous. The car worked well even with those things wrong with it. Upon my return, I told them about the items that needed to be looked after and they just said that all their cars and vans were pieces of junk. They even admitted it. NEVER rent from that company EVER.