Northern Tool + Equipment Reviews 1,234

User Friendly
Prompt Commands
Easy Peasey
Great Prices

ANNA WAS EXTREMELY HELPFUL AND TOOK CARE OF MY ISSUE.

The app is easy to use and pricing is very good. The gentlemen I spoke to on national customer service line as well as local store where booth polite and professional. The issue originates with a third party delivery driver. 4 packages left with no label nor contact information at a doorstep not on my street. I paid extra to have the items delivered next day. They did not arrive and extra labor was hired that could provide the tools ordered. The local store rep could not contact delivery company and insisted on providing a credit or delivering on a later date. A credit is of no use as the items will not be required again anytime soon. Later delivery would be of no use for tomorrow's issues. Hopefully a refund will be privided.

Easy site. Nice.

These people gave me two bad generators about cause they riots.You can see them all over the internet.Horrible place and they won't even be responsible for my phone.

Great combination of product selection and price, plus an easily navigable website. One of my go-to online sources for tools and equipment.

After the mixup with login ordering was easy

I do not recommend ordering anything online from Northern Tool, because they're selling crap from others by taking your order for them, but abandoing you after the credit card is authorized. Northern Tool sells stuff on their website that they do not otherwise accept accountability/responsibility for. I mistakenly ordered two belts of the wrong size (part number was the same as a GATES belt, but shorter by 3 inches).
No more than 3 miinutes after I placed the online order I noticed the discrepancy, called Northern Tool and explained the problem, asking that the order be cancelled. They told me that the order was taken for another vendor, and out of their control!
Three minutes. I'm out $68.00, since to send them back would end up costing me more than just keeping them.
I do not recommend ordering anything online from Northern Tool, because they're selling crap from others by taking your order for them, but abandoing you after the credit card is authorized.

To start off with the delivery time was very punctual and very fast. I was surprisingly pleased about that. The only reason I didn't give you 5 stars was because of your chat option, I wasn't able to send the message cause there was no send/return tab to press. I needed information on how to return an item that was to large for me. Thankfully I called the# for professional help and this wonderful customer service agent named Kim was so gracious and helpful. She arranged everything for me to resolve my issue. And I love the jacket I bought (quality and price) so I would recommend northern tool in the future.

Good product description and easy checkout. Reasonable delivery charge.

this is part fedex but i told them i always get a photo of delivery this time i did not talked to them several times and they said they would submit a refund called again about it then they said fedex it was delivered i told them that it was nit i was home all and it was not on my camera either they stiffed me and told me to call the police ive done thousands with them in the past always in the store i quess the want to lose that business over a79 dollar coat if not resolved im done added 2stars the jacket said delivered on the 31st of Oct after many calls and text it was delivered today the 12th of Nov had given up but it is here so I didn't want to give 1star Berne or northern made it right but said they couldn't

they have the things I need

Easy and efficient

Product was shipped directly from vendor so didn't have really good communication with trucking company for delivery instructions or very good delivery dates. On the flip side, the price was very good, shipping time was quick and a missing lid was replaced very expediently.

Everything was easy and straightforward. The only glitch was that I had entered my billing address when creating a login account but had to re-enter it when I checked out my purchase.

you don't have to guess what the item looks like
you show everything in your catalog. you have great instrutions distribing your product.

Easy site to navigate, free shipping in a very reasonable time , price point is great

Quick and easy to find what you need and to place an order