The vehicle was collected by Erwin. Brilliant service. Polite and courteous. Erwin kept me updated and called me when he was on his way both times. Excellent employee. Very helpful and explained the p... See more
Location
Switch locationUnit 15 Bakers Court, Paycocke Road, SS14 3EH Basildon, Essex, GB
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See what reviewers are saying
Alex delivered my courtesy car with no problems, was very polite and ran through any damages already on the car for my awareness.
Company replied
Driver Jason came to pick up my hire car today, answered all my questions and put my mind at ease, great customer service
Company replied
Alex was very patient and understanding when we had to move vehicles around blocking the hire car especially in the pouring rain. I can totally recommend Alex for his professional customer service
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit 15 Bakers Court, Paycocke Road, SS14 3EH, Basildon, Essex, United Kingdom
- 01268 952823
4.9
Excellent
78 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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Even though l was booked in
Even though l was booked in, staff weren't aware but still worked quickly to service van & changed brake pads & tyres. Andrew the technician was very through, knowledgeable & explained everything carefully.
November 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hi Chris, thank you for your lovely feedback!
We're sorry for the mix-up with your booking, but we’re really pleased to hear the team got everything sorted quickly for you. It’s great to know Andrew took such good care of you — we’ll be sure to pass on your kind words to him.
We really appreciate you taking the time to share your experience and hope to see you again soon!
Take care,
Imogen
Andy top man sorted my issue in quick…
Andy top man sorted my issue in quick time
October 13, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hi Carl, thanks for the great feedback!
We're really glad Andy was able to get things sorted quickly for you – we’ll be sure to pass on your kind words.
Take care,
Imogen
Great Service throughout!
I was seen straight away at reception by Sue, who was very polite and helpful. Then Andrew took care of the van quick and efficently, explained to me what was done and what's likely to need doing next, then I was on my way with minimum disruption to my work day.
Great service!
October 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hi Paul, thank you for sharing your great experience!
We’re pleased to hear Sue provided a polite and helpful welcome, and that Andrew took such good care of your van while keeping things quick and efficient. It’s wonderful to know the service minimized disruption to your workday—that’s exactly what we aim for!
We appreciate your feedback and look forward to assisting you again in the future.
Take care,
Imogen
No booking
Visited as a walk in customer with my work van. Staff were very accommodating and had a look at my van. All issues were repaired on the day. Thanks to Andrew for getting it sorted!
October 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hi Paul, thank you for taking the time to share your experience!
We’re glad Andrew and the team could accommodate you as a walk-in and get your van issues sorted on the same day.
It’s always great to hear when we can help our customers quickly and effectively.
Thanks again for choosing us!
Imogen
Brilliant team!
Sue was brilliant in sorting a replacement vehicle for me whilst mine is off road!
September 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hi George, thank you for the lovely review!
We're so pleased to hear that Sue was able to help you get a replacement vehicle sorted quickly and smoothly. She's fantastic at what she does, and we'll make sure she sees your kind words—it’ll make her day!
If there's anything else we can assist you with while your vehicle is off the road (or beyond), just let us know. We're always here to help.
Take care,
Imogen
Absolutely brilliant service zach went…
Absolutely brilliant service zach went above and beyond to get me back on the road fantastic 5 stars thankyou
June 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hi Joe, thank you so much for the fantastic 5-star review! We're thrilled to hear that Zach was able to go above and beyond to get you back on the road—he’ll be delighted to know his efforts made such a positive impact.
We really appreciate your feedback and look forward to supporting you again in the future.
Take care,
Emma
Just wanted to say a huge thank you to…
Just wanted to say a huge thank you to the Basildon store, the service team were very friendly and really helped me on the day!
Excellent customer service and I felt they went above their needs to help me out.
Thank you again
April 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Thank you so much for your kind words!
We're really pleased to hear that the team at our Basildon branch made such a positive impact on your experience.
We'll be sure to pass your thanks on to the service team – they'll be delighted to know they went above and beyond for you!
Thank you for choosing Northgate, we look forward to welcoming you back in the future.
Take Care,
Beth
Basildon best service
Perfect service as always from the best branch Basildon!
Moved a loan car for me brought vehicle down to swap my belongings over! Branch manager leading by example perfect service! Thanks James!
April 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Thank you so much for your kind words!
We’re delighted to hear that you received such excellent service from the Basildon team.
It’s great to know the branch went the extra mile to make the swap seamless for you, and we’ll be sure to pass your thanks on to James and the rest of the team.
We really appreciate your continued support!
Take Care,
Beth
Great service from the team
Great service from the team. Jay and Caiden were spot on. Thank you !
April 1, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Thank you for your kind words!
We're thrilled to hear that Jay and Caiden provided great service.
I'll be sure to pass along your feedback to them. We appreciate your support and look forward to seeing you again!
Take Care,
Beth
Reply from Northgate Vehicle Hire - Basildon
Ross, that's wonderful to hear!
I'm so glad to hear you had a positive experience at the Basildon Branch.
We really appreciate you taking the time to leave us feedback.
Take Care,
Beth
Great service.
Brought my van in for a service, due to the age was swapped into a new 24 plate.
Very happy with the service.
Troy was great.
February 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Thank you for your lovely comments!
We're delighted to hear that you had a great experience and that you’re happy with your new 24-plate van.
It's also fantastic to hear that Troy provided excellent service—I’ll be sure to pass on your kind words to him!
Thank you for choosing Northgate, we look forward to welcoming you back in the future.
Take Care,
Beth
Reply from Northgate Vehicle Hire - Basildon
Thank you for wonderful review!
We really appreciate you taking the time to leave us a 5* comment about your visit to Basildon.
We look forward to serving you even better in the future!
Thank you for choosing Northgate.
Take Care,
Beth Kell
Great experience today with Leigh
Great experience today with Leigh. Thank you
December 9, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Thank you for taking the time to leave your positive feedback, Cory.
Providing a 5* service to our customers is what we aim to do and Its wonderful to hear this has been demonstrated by Leigh at the Basildon branch.
I am sure he will be delighted to see your comments.
Thank you for choosing Northgate.
Merry Christmas ⛄
Take Care,
Beth Kell
A shambles
Waited hours for a van that I told would be ready for me first thing so had to sit in their office witnessing pure chaos, lady on the desk had no idea what was doing, she couldn’t answer not one of my questions, I ended up waiting over 5 hours and lost a days work, no organisation whatsoever and unprofessional.
The guy who eventually showed me to my van was full of apologies and helped me move my things across which was the only saving grace.
December 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Thank you for taking the time to share your feedback, Neil.
I am really sorry for the frustration and inconvenience you experienced during your visit.
The delay and the service provided from our team is not the level of service we aim to provide.
If you would like me to investigate this further please provide some further information in regards to your vehicle reg and a brief description and forward this on to us via phone call on 03330 431095 Option:4 Option :2 or send it to customer.services@northgate.co.uk.
Once again i apologise for the experience you have had with us and hopefully we can improve this for you going forward.
Take Care,
Beth Kell
Leigh in the Basildon department is…
Leigh in the Basildon department is very nice and very helpful
November 29, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Thank you for sharing your experience with us, James!
We are thrilled to hear that Leigh in Basildon was able to assist you so effectively.
It’s also great to know that he provided you with a helpful and friendly service.
Your kind words mean a lot to our team and they will be over the moon to see your lovely comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Basildon
Thank you for your 5* review Steven.
We really appreciate you taking the time to leave a comment about your experience with our Basildon branch.
I am sure the team will be really to happy to see you had a good service.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Basildon
Thanks so much for taking the time to leave our Basildon team a review, Ed!
I am pleased to hear that your were provided with a pleasant and friendly service.
If there is anything more we could have done to make this a 5* service, please let us know, your feedback is always welcome.😊
We look forward to working with you long into the future.
Take care,
Beth Kell
Staff were exceptionally helpful…
Staff were exceptionally helpful service was carried quickly allowing me to get back on the road
October 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hi Matty, thank you so much for leaving your feedback about the experience you had with with us! Here at Northgate we understand the importance of going that extra mile to ensure a high quality of service and I am so pleased to see this has been demonstrated during your visit. If there is anything else we could have done to make your review a 5*, please let us know. Thanks again for your review.
Take care,
Emma
Reply from Northgate Vehicle Hire - Basildon
Hi Claudia, thank you so much for your 5 star review!
We are so pleased to hear that you experienced great service from the team at Basildon, here at Northgate we take pride in delivering the service our customer's deserve!
If you require any further assistance please do not hesitate to contact us.
Take care,
Imogen
Simple rental process
Our account opening went really well. It was a simple process.
The vehicle rented to us came in a terrible condition (scratches/dents etc)
July 30, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Basildon
Hi Scott, thank you so much for your 4 star review!
We are pleased to hear that you had a seamless experience setting up an account with us. However, we are really sorry to hear that your vehicle came in a poor condition we never intend to leave our customers feeling dissatisfied with their experience.
Please feel free to contact us on customer.services@northgate.co.uk or 03330431095 to discuss this matter further.
Take care,
Imogen
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