Great service from Rory. Always responded to emails in a timely manner and a seamless process in getting a lease vehicle.
Company replied
Location
Switch locationNorthgate Centre, Lingfield Way, DL1 4PZ Darlington, County Durham, GB
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See what reviewers are saying
Excellent service here, even got a little octopus for my van 😊
Company replied
Drove to Crawley to get mot on the van to find out it was done in September. Having received a text on Friday to confirm the booking for 11.30am 3rd November from the head office. The receptionist was... See more
Company replied
WOW WOW WOW what a fabulous company from the initial enquiry to receiving my vehicle was seamless super professional knowledgeable and really friendly and no pressure selling I would totally reco... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Northgate Centre, Lingfield Way, DL1 4PZ, Darlington, County Durham, United Kingdom
3.2
Average
6 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Drove to Crawley to get mot on the van…
Drove to Crawley to get mot on the van to find out it was done in September. Having received a text on Friday to confirm the booking for 11.30am 3rd November from the head office. The receptionist was apologetic. The head office is terrible a awaste of my time and a loss of income.
November 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Customer Service Centre
Hi Steven, we’re really sorry to hear about your recent experience and completely understand how frustrating this must have been — especially after receiving a booking confirmation. Please accept our sincere apologies for the inconvenience and loss of time this caused.
We’re glad to hear that our Crawley receptionist was able to assist on the day, but it’s clear this situation should not have happened. We’ve passed your feedback to our head office team so we can review what went wrong with the booking communication and make sure it doesn’t happen again.
Thank you for taking the time to bring this to our attention — we truly value your feedback and if you would like to raise this further please feel free to contact us at customer.services@northgate.co.uk
Take care,
Imogen
WOW WOW WOW what a fabulous company…
WOW WOW WOW what a fabulous company from the initial enquiry to receiving my vehicle was seamless super professional knowledgeable and really friendly and no pressure selling I would totally recommend this company to everyone without hesitation
If you need a van this is the company for you very very competitive prices
Many thanks
Mr Bradley van-cliff
Bexhill on sea
August 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Customer Service Centre
Hi Bradley, thank you so much for your incredibly kind words.
We’re absolutely delighted to hear that your experience with us was seamless from start to finish.
Our team works hard to provide friendly, pressure-free, and professional service, so it means a lot to know we delivered on that for you.
We’re thrilled you’re happy with your van and truly appreciate the recommendation.
If you ever need anything else, we’re only a call away.
Take care,
Imogen
Excellent service here
Excellent service here, even got a little octopus for my van 😊
June 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Customer Service Centre
Thank you so much for taking the time to leave such an excellent review, Kerri, it's a pleasure to see what a positive experience you've had with us. I hope the Octopus feels right at home in the van?
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great service from Rory
Great service from Rory. Always responded to emails in a timely manner and a seamless process in getting a lease vehicle.
June 15, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Customer Service Centre
Thank you for the feedback, Rory will be thrilled to hear this!
I had a tyre blow out at 70mph in a…
I had a tyre blow out at 70mph in a Northgate van. Very frightening experience. I managed to get it to a safe verge. Called the roadside assistance. No reply. After 30 minutes , I left the van and got a lift back to the office tried assistance again. No reply. Got home . tried assistance again. Let the phone ring for 1.5 hours. No reply . FJck them . I'm never using Northgate again.
January 24, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Customer Service Centre
Hi Graham,
I am very concerned to hear of your recent experience, and I am sorry that you did not receive the correct support during this time.
Please be assured that I will feedback this information to our third-party supplier however I would appreciate the opportunity to discuss this in more detail to allow me to be able to investigate this in full for you.
Please contact us at Customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2.
Kind Regards,
Carleane
SAVE YOURSELF THE STRESS AND GO ELSEWHERE
I would advise to look elsewhere, when it comes to vehicle hire. The vehicle was fine until it was not, from the get go I was delivered a defective vehicle, which then had to be replaced and i had to accept the costs for change fo insurance ect. Then cut to when the new vehicle went in for a service and I never received it back, but they do not wish to refund me the monies that was paid for the hire of the vehicle that was in my possession. 10's of emails have been sent, which have not been replied to, no communication between co-workers or department. A complaint was made and after following up still has not been dealt with, although a newperson has responded saying I owe them money lol. I gave them 7 days to deal with the issue until the legal option is used, but it seems that no one wants to deal with this as the owed money is only around £400. IF YOU EXPECT A SEAMLESS EXPERIENCE HERE, YOU WILL BE DISSAPOINTED.
December 8, 2022
Unprompted review
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