No sofa for Christmas, lies after lies, Peter couldn’t lie straight in bed, 4 promises of delivery but no show. I had to go through my bank to get my money back, avoid at all costs.
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See what reviewers are saying
Finally received my furniture,worth wait,was in constant contact with the company and I knew it would take awhile due to the currant situation,but they kept me informed of what was happening. Peter... See more
Company replied
Absolutely superb from start to finish. We run a business ourselves and we know how difficult it is to keep going through the current crisis.... Its a huge battle to even stay afloat. Take the neg... See more
Company replied
We ordered our sofa for our new home in the second week of November ready for move in at the start of December and couldn’t be happier with the service we received. We understood during the current cl... See more
Company replied
Company details
Information provided by various external sources
Family run sofa store supplying the whole of the UK!
Contact info
Unit 9b, Ullswater Business Pa, CA11 7EH, Penrith, United Kingdom
- 01768216192
- info@northlakessofas.co.uk
- www.northlakessofas.co.uk
3.6
Average
43 reviews
No history of asking for reviews
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Don’t Touch This Company!
Update 6th of December 2020 still no refund I have never known a refund to take this long! It’s safe to say it’s clearly not coming now.....Just think of the interest this company must be making holding on to customers money for so many months!
I will not be removing my review as per reply from north lakes sofas as they have not fulfilled their promise to me again!!!
Heads up!!! I paid for a sofa on 1st of September from north lakes sofas and was told 2 weeks for delivery, every week since I have been told it was on its way and it never arrived I have had every excuse under the sun why my sofa hadn’t arrived I don’t know how many nights I sat in waiting on it arriving honestly the worst experience of my life! I asked for a refund 2 weeks ago after 10 wasted weeks chasing it! I now believe that the sofa was never ever going to arrive! now I am £900 down right before Christmas It’s been a nightmare since day one! If you have any sense you would not waste anytime with this company! I now have to go to my credit card company to try to claim my money back just not worth the hassle I won’t ever buy a sofa online again!!
November 23, 2020
Unprompted review
Reply from Northlakessofas
Hi Angela,
We have spoken since and I know you've agreed to remove this once the money goes back in but as I said, there is not a great deal we can do once the button is pressed unless I call the bank of England and ask tjem to speed the situation up. I stayed in touch daily, offered a temporary suite in place to help your family whilst yours was being sorted.
Generally we as a business work on a 7-14 day delivery. We have kept that up for 2 years but it's been very very difficult over the last 6 months. Especially with covid being spread in our office. However I appreciate the messages you have sent since and fingers crossed this gets sorted soon
Regards
Peter
Very friendly company
Very friendly company, really tried to deliver the sofa sooner which I appreciated. The sofa quality is fantastic and I have received loads of compliments on them
November 4, 2020
Reply from Northlakessofas
Thank you Angela,
really appreciate you taking time to leave us the feedback. Enjoy your Sofas and give us a call if you need anything else,
Regards
North Lakes Sofas
Two high quality sofas
I ordered two sofas that I seen online, I was very surprised at the quality, they are perfect! So pleased with my purchase and would definitely use this company again! There is a guy called Kevin who is very helpful and when I called answered all my questions. Really pleased with my sofa. Thank you so much!
October 28, 2020
Unprompted review
Reply from Northlakessofas
Thank you Hannah, really appreciate the feedback... Hope your enjoying your sofas!
So I gave them a ring at about half one…
So I gave them a ring at about half one in the afternoon and Peter answered the phone asked what he could do for me, I told him I was looking for a very large sofa and I needed it pretty quick. So he asked me what kind of sofa I was looking for a said black leather! He only went and had exactly what I was looking for, asked him if he could deliver it the same day. He said no problem gave him my address and it was with me within 3 hours!!!! Now your not getting better service than that are you!!! AT THOSE PRICES ASWELL!! Spot on 👍👍👍
October 15, 2020
Unprompted review
Reply from Northlakessofas
Cheers Kelsey! Brilliant review thank you! Glad you and the family like the sofa! 👌👌
Clear communication and quick service…
Clear communication and quick service with good quality products
October 14, 2020
Reply from Northlakessofas
Thank you Kelly,
really appreciate you taking time to leave us the feedback. Enjoy your Sofas and give us a call if you need anything else,
Regards
North Lakes Sofas
Great sofa, great service and excellent value for money.
From start to finish the service was excellent.
The sofa is very comfortable and great value for money.
All in all I wouldn’t hesitate to recommend North lakes sofas to anyone.
October 13, 2020
Unprompted review
Reply from Northlakessofas
Thank you Vincent,
really appreciate you taking time to leave us the feedback. Enjoy your Sofas and give us a call if you need anything else,
Regards
North Lakes Sofas
Beautiful sofa ,robust and comfortable…
Beautiful sofa ,robust and comfortable ,so glad that it is as described on the website.
September 17, 2020
Unprompted review
Reply from Northlakessofas
Thank you,
really appreciate you taking time to leave us the feedback. Enjoy your Sofas and give us a call if you need anything else,
Regards
North Lakes Sofas
Amazing product and amazing service
Amazing product and amazing service. So satisfied.
September 2, 2020
Unprompted review
Reply from Northlakessofas
Thank you Abdullah
really appreciate you taking time to leave us the feedback. Enjoy your Sofas and give us a call if you need anything else,
Regards
North Lakes Sofas
Beautiful sofa
Beautiful sofa, fantastic value for money and excellent and speedy delivery! They even plumped my cushions before they left ! Highly recommended !
August 31, 2020
Unprompted review
All good
All good couple of niggles, but was sorted straight away. Very efficient service from start to finish with good communication
Many thanks mike
August 30, 2020
Unprompted review
Fantastic services and great price
August 27, 2020
Unprompted review
Excellent service from Northlake sofas
Excellent service from Northlake sofas. Would highly recommend ordering from their site. I had a few enquiries and each one was dealt with in a caring manner. Will definitely be ordering again.
August 15, 2020
Unprompted review
Brilliant speedy service with delivery…
Brilliant speedy service with delivery within a week. Product is really good quality and for the price is absolutely amazing. Customer service was fantastic with regular updates throughout.
August 13, 2020
Unprompted review
Fantastic sofa
If you want a sofa without waiting weeks this is the place to go from ordering to delivery it took 9 days Peter very helpful and informative I would highly recommend
I absolutely love my new sofa
August 2, 2020
Unprompted review
Great sofas at unbearable prices people…
Great sofas at unbearable prices people get involved
July 27, 2020
Unprompted review
Absolute brilliant service best I've…
Absolute brilliant service best I've had cant fault the company.
July 20, 2020
Unprompted review
Brilliant sofa
Would highly recommend ordering from this company. My sofa came within two weeks of me ordering it and it was perfect. Staff kept me updated all the way and Peter couldn't have done enough to help. So happy I went with these guys, amazing service.
July 18, 2020
Unprompted review
Customer service great answer any…
Customer service great answer any questions fast delivery sofas good quality
July 12, 2020
Unprompted review
Brilliant Service.
Brilliant Service.
I am so happy with my new sofa that has arrived. Its is top quality and comfortable. There service I received was fantastic from placing my order to it coming to my day.
The team kept me informed every step of the way
Highly recommend
July 12, 2020
Unprompted review
Top class sofas
Top class sofas
Excellent communication
Delivered when stated
Definitely recommend.
July 12, 2020
Unprompted review
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