NorthShore Baby Reviews 

56
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I purchased a nappy bag. Absolutely love it has so much room for a back pack love all the little pockets makes organising a lot easier and accessing things now is so much better dont have pull 101... See more

Rated 4 out of 5 stars

Great service and products - mailing/delivery was an issue but may well have been out of NSB control/influence. Needed to contact NSB as parcels hadn't arrived and was then provided Tracking numbers.... See more

Rated 4 out of 5 stars

Good quality product, havent used it yet though, we bought in advance for baby due in early 2022. Only reason to give 4 stars is that a similar product is available for cheaper price elsewhere

Rated 3 out of 5 stars

Ensure to check the returns policy as they will charge you 2 fees if you wish to return your product for a refund, there are no fee's if you return for store credit however. The customer service was... See more

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3.4

Average

TrustScore 3.5 out of 5

56 reviews

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3.4

All reviews

(56)

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Rated 3 out of 5 stars

Took ages to arrive

Took ages to arrive, I thought the quality would be better, but it does the job.

May 17, 2021
NorthShore Baby logo

Reply from NorthShore Baby

Hi Kaz,

We apologise that you are unhappy with the quality of your order.

Please contact us if you would like to return this.

We would like to confirm that this also took 8 business days to arrive after you ordered, we apologise this did not arrive sooner.

Kind regards,
NorthShore Baby

Rated 1 out of 5 stars

No recommend

I don’t recommend the product . Is not good for baby , it’s difficult to put on the baby and difficult to remove . At the beginning I though it was good, but after I compared with baby bjorn and I found out the big different. If you don’t want to hurt your back and hurt your baby’s hips better no to buy .

May 10, 2021
NorthShore Baby logo

Reply from NorthShore Baby

Hi Carolina,

Thank you for your honest feedback.

We just want to note that this is a comparison with a baby carrier that is 2-3 times the price of ours.

Kind regards,
NorthShore Baby

Rated 1 out of 5 stars

UNDERWHELMED...IS AN UNDER STATEMENT

I received my bag today and I severely underwhelmed and extremely disappointed. The quality is horrendous and well below par. The zippers are cheap and sticky and I will be shocked if they last a week with an empty bag, let alone filled with baby stuff. If able to feel this bag prior to purchasing I wouldn’t pay $20 for it, let alone $72 – thank goodness I didn’t pay full price of $99.

I don’t know what can be done in regards to compensation or returns, but i am also yet to hear, back from my initial email, from the Company.

May 3, 2021
Unprompted review
NorthShore Baby logo

Reply from NorthShore Baby

Hi Tegan,

We have responded to your original email, please kindly check your spam folder.

Our nappy bags are made from waterproof oxford cotton, we do explain this on our website.

Just so you are aware, we do have various means of communication, via Facebook, Instagram or phone call.

Kind regards,
NorthShore Baby

Rated 1 out of 5 stars
NorthShore Baby logo

Reply from NorthShore Baby

Hi Cass,

Thank you for reaching out to us in the first instance.

Just so we can follow this up correctly, you order 5 days ago and we have checked that your tracking states it is due to arrive today?

We apologise about the delay in getting orders to our customers, we offer free shipping so we generally expect customers to be lenient with our delivery times, especially over two long weekends in a row.

Kind regards,
NorthShore Baby

Rated 1 out of 5 stars

Iam still waiting for this item to…

Iam still waiting for this item to arrive.

May 2, 2021
NorthShore Baby logo

Reply from NorthShore Baby

Hi Melisaa,

Thank you for reaching out to us in the first instance before leaving a negative review..

As we state on our website, our orders generally take between 4-8 business days to arrive.

Kind regards,
NorthShore Baby

Rated 1 out of 5 stars

I still haven't received my item…

I still haven't received my item ordered 3weeks ago

April 24, 2021
NorthShore Baby logo

Reply from NorthShore Baby

Hi Marie-Charlotte,

We have tried to contact you numerous times about collecting your package.

As it has been awaiting your collection over 14 days, this is now in the process of being returned to sender.

Once we receive this back, we will issue you with a refund.

Thank you for contacting us in the first instance..

Kind regards,
NorthShore Baby

Rated 5 out of 5 stars

Nappy Bag Backpack Review

I purchased a nappy bag.
Absolutely love it has so much room for a back pack love all the little pockets makes organising a lot easier and accessing things now is so much better dont have pull 101 things out just to find 1 thing my other nappy bag has been converted to a sleep over bag and the NorthShore Baby Backpack is my everday bag.
very fast shipping arrived couple days before expect date.
Thank you NorthShore Baby very happy with service and product 💜

April 11, 2021
Rated 4 out of 5 stars

I love the bag

I love the bag. I bought it for my brother & sister-in-law. It has a lot of space and hidey holes for all of your baby items.
Only criticism is that it should have a shoulder strap as well.

April 2, 2021
Rated 1 out of 5 stars

Deluxe crappy bag backpack

We bought the deluxe nappy bag backpack reduced from $100 to $69.95. The picture shows a quality bag and many features not included in the actual product. The product was also much smaller than the pictures online.
Purchased as a gift and would never give as a gift.

January 20, 2021
Unprompted review

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