Action Direct Reviews 

I would give the NSCD team a "0" if allowed... Total disregard for customer service, they care less about responding to your e-mails (10 total), when I finally was allowed to talk with someone, he (Mark) told me I would get a return shipping voucher because they shipped me the wrong parts - but then rudely denied it later and said I was incorrect in what "I thought I heard". NSCD's customer service is horrible! Also, do NOT buy their "branded" products. You will be stuck buying from them forever and will pay double what the manufacturers charge.

Ordered 2 Pantheon Mini door controllers and immediately after installation one faults out every 10 minutes. i have to reset to get the door to operate . I moved the controller to the other door and it does the same thing. The 2nd unit works fine on either door . Messaged North Shore and got back a condescending one line response that read "I would contact the company." I did contact the company that I purchased it from but will never use North Shore again.

I ordered a garage door bottom seal, I paid $20 for shipping. The item arrived and did not fit my door. I requested a return but you first have to have a RMA number first which North Shore provided a week later. It cost me $20 to ship it back. Then they charged me a 10% restocking fee. So the shipping and restocking fee cost me more than the original product that I never used. Waste of time , lots red tape and add charges. Save your money and order from Amazon ..no hassles.

DO NOT DEAL WITH THIS COMPANY! They refuse to support products they sell after one year. They are only concerned with the initial sale. They refused to supply a warranty part even though Liftmaster had pre-approved the replacement. You might save a few bucks initially but you are on your own after one year and you can forget warranty service! Go with a local dealer with integrity!

Do not order anything from this website unless you want to be scammed. E-commerce site didn't indicate some items were on backorder for 6 weeks. They went ahead and shipped the partial order. I cancelled the backordered items and they still billed me for all the sales tax and shipping charges of entire order.
Ended up paying $50 for $15 garage rollers......
Lesson learned...I rarely write reviews but in this case I'm hoping this would prevent this from happening to someone else.

The recent reviews about company were spot on! Terrible customer service, they will not return calls, answer emails or provide timely service. They do try to dispute bad reviews right of way however. Here's a tip NSCD, do what you claim on your website or update your policies to reflect your lackadaisical "our customers are suckers" attitude so you don't have to spend time disputing bad reviews. Never again!

Update12-13 - Yep, just like I said "spend their time disputing bad reviews rather than answering the phone." I tried all three contact methods listed on their website on different days and got NOTHING! Two weeks to box an item that your website states "next business day" is unacceptable. Just be honest about your shipping/ customer service and life will be easier for everyone.

Calling what I received 'support' would be like comparing a bumble bee with a 747. I called 5 times, at different times of the day, and never got anything but a voicemail saying to leave a number and the call would be returned the next day. It was not so I tried the other options (email or chat) mentioned. I sent a chat with a detailed question. I got an email saying 'i nee an order number and ship to address to look up your order' but did not attempt to answer my question or even acknowledge I had asked one. (He couldn't even spend the time to see if he had spelled everything correctly.) I replied asking for a phone call to discuss my inquiry. The response was 'get me the order number and the shipping address and let me know what you need.' Still not even bothering to address my original question and totally ignoring my request to speak to someone. This is the height of laziness and has cost you a customer for life. I found what I needed at another online business where someone answered the phone and spent the 3 minutes it took assist me with my problem and make the sale. I have been in business for almost 40 years and would not have made it to 2 years if I treated customers in this manner.

The garage door seals arrived coiled in a box. After following their directions explicitly I could never get the seal to unroll so it could be cut and installed. My email request for assistance went unanswered, although I did get an automated acknowledgement of receipt if my request. $75.64 down the drain! I would never recommend a North Shore product to anyone. I ended up buying the seals from a local garage door shop, which I should have done in the first place, at half the cost, and it was perfectly straight and installed perfectly.

After ordering and paying for parts was told they were out of stock . When I asked if that meant days or months the reply was one sentence all lower case - “it means I don’t know.” No Offer to refund . I asked them to refund and send verification of doing so. No replies. After numerous attempts I got someone on the phone and it had been refunded .
Avoid this company completely. Difficult to deal with -poor communication and wise guy answers. My personal opinion after my personal experience but I see I’m not the only one and wish I had checked first.

You got the part which I need for my garage door.

Ordered almost 800.00 wort of parts only to have them shipped to who knows where by FedEx. Someone somewhere signed so they said it's not their problem.

Actually I have ordered i bought sensors from your co and a good experience I can apologize [b/c of your reply ]possible garage door co customer] Now I believe your co and I Would trust your co again over a few negative reviews thank you i stand corrected I Started in 1982 40 years wow tom

This company lacks honesty. They don't answer the phone. They don't answer emails. They send out defective products.

Don't buy anything from them!

I ordered to garage door openers. Neither one would connect to the garage itself. I requested a return and was sent where to send it too and what not got to the shipping FEDEX and they had me pay $12.15 to return what a crime.

On August 12/2021 I did order springs for garage door and order has to be delivered in 3 days. The problems begin... It was impossible to get anyone on the phone and I sent email about status of my order and I got answer "The situation is very fluid which makes giving a specific ship date at this point in time impossible." I canceled the order and I didn't get any money back. Long story short Very dishonest company. Avoid any business with them.

Bought a door Spring from them. Got no information on when it would ship although it said they had it n stock. After I emailed them they told me they have no idea when they're gonna be able to manufacture it so I tried canceling the order. They told me I could not cancel the order. Very dishonest company don't deal with them!

those guys are something they resist to not give refund door spring out of stock .nobody has time to wait back in stock . website states clearly item ships in 5-7 business days but never shipped never let me know item is out of stock waiting for them to keep money .i have to pass to credit card handle the situation . save yourself sometime buy somewhere else

I needed a replacement for the opener outside my garage. I was concerned about getting the right part that would be able to be programmed with my Chamberlain unit. Actually, I don't know why there were so many negative reviews. They shipped as promised and it arrived at less than 3 days from when I ordered it. The instructions that came with the unit
along with the instructions on the unit itself helped me to program it and it works fine. The unit even came with a battery. I was very pleased and gratified with the service this company gave.

How this company has been in business for 34 years is a complete mystery to me. ZERO customer/tech support on the products they sell. Purchased an opener from them that cost almost $800 and have tech problems with it that I cannot get resolved. As soon as you need tech support, they pawn you off on the manufacturer/distributor that will not answer calls. Left with an expensive paper weight.

This company is terrible. I inquired about a garage door seal, they told me to send a profile picture of what I had, so I did. They then send me a part number and stated this is what I needed. It didn't look correct so I asked them why it looked different and described what I saw was different. They told me the seal has been changed to a new type. I ordered enough of the seal for me and my neighbor ($62), when it came in it didn't fit. I emailed them and they said it was my fault for not "studying and confirming" that it was correct. I have since called and left VM's with no return calls and emailed with no response. I wish I would have read their reviews. This is a small mom & pop company, it's all family member employees so no supervisor to go to. BEWARE of this company!