Action Direct Reviews 

I would give a less than 1-star if it were a thing.

I bought garage door weather stripping. It wasn’t about the price, it was about the color (they had black).

I let it warm and put heavy objects on it to flatten it for more than a week. I cut the first piece and it snapped. I made it work then took it outside and placed it where it was going to be installed.

First nail went through their predrilled hole. All the rest of the nails snapped the weather stripping causing it to be arched between every nail hole. Not only did it look HORRIBLE it had no function.

I made contact with support. They replied quickly and said they would be shipping out a replacement. Now I’m 60 days later and I’ve got nothing other than paying for a product that isn’t usable.

Make your own assessment of this situation but it’s important to note that it takes a lot for me to write a bad review - I own a small business and I get it. This was quite unfortunate.

Do NOT buy anything from these shysters! They sold me 2 roll-up garage door motors and this guy in the video is the worst. Rude, direct and wanted me to find the parts by calling a factory that was the wrong one. In my case, the beam sensors were broken and the wires that connect them to the mainboard are so brittle, that anything below 35F will render them rigid and they wil break easily.

I ordered 2 garage door remotes. they charged the money with paypal in 2 days which was fine. Apparently it takes 6 weeks to ship remotes from Ohio to Penna.When I finally got them had to purchase others quicker So sent them back within their time limits. Not bad $35.93 original price & got $22.90 back & I shipped it.If shipping takes that long put it on your Web site Please.I sorry I will look elsewere if I ever need Again !!!!!

Buyer Beware!! Ordered a garage door bottom seal kit off of a internet ad. The ad stated the kit came with an anti-rust aluminum retainer. I even watched the video on installation. Picked the size I wanted and added to cart. Paid with Paypal. It took 5 weeks to get the order and when it arrived the retainer was plastic. Contacted through e-mail and was told that was what I ordered. I did not even know that they sold plastic retainers. Never saw but the one application in the ad. When I asked if I could exchange the plastic for aluminum, I was informed they did not do exchanges and that the plastic was as good as the aluminum and that I should re-order the correct item that I wanted. Why should I do that when I did not order what I got in the 1st place? What a joke!! Wish I had read the other reviews before dealing with this company. Regret ordering from them!!

Worst experience ever. I wish I never ordered from this unprofessionally Managment company.
Placed an order in, paid never ever received the items. Tried to contact their costumer service over phone , good luck to get hold on someone. Just a plain standard recording voice. Multiple emails was send to their costumer service with same result. No answer. Luckily after a harsh email someone named Tyler responded back with some random questions like name, email bla bla bla. I was answered immediately and guess what? No reply afterwards. Honestly I was not surprised with this company. Is this is legit company or some random scammers? However, I wish I could give them zero-zero stars. Folks out there please be aware of this UNPROFESSIONAL RIDICULOUS “company”

Worst customer service ever. Order garage door seal for 18 foot doors went through the whole ordering process with the same items and price until I submit, it add 5 item of the 9 foot door seal. I emailed the company and told them what had happen with in about 5 minutes of order and they told me that they couldn't do anything for me. Jenny Bliss told me there website does not add item to order when they are summitted. Jenny Bliss also told me that with in an hour of order it was at post office already. When you call the company or Jenny Bliss direct number to goes straight to voicemail. This company prices are cheap but there customer service sucks. I will not buy anything from this company again.

Horrible Horrible Horrible....
Worst customer service / Store I have ever seen. When my ordered status didn't change after a week when it stated when I was purchasing" orders ships next business day". Called 6 times(w/voicemail) and 4 emails with no response. 16 days after purchase I get email your order has shipped but still no reply to my emails to customer service. Of course I ordered from another company 2 weeks after I placed this order and I have already received order and nothing from North Shore!!!

I really wish I would have gone elsewhere. I ordered a garage door bottom seal on October 25 2020. They took my money right a way, then here as of this review on November 15th 2020 still giving me a bunch of BS. Still have not even shipped this bad business and the payment was taken it from PayPal before I received a shipped confirmation. Personally I give them no stars. Do you really want them to tie your money up and get all BS. Maybe my order wasn't big enough to bother with. STEER CLEAR IF THEM. They are still holding my 63.63 dollars. Very upset and need a garage door seal.

NorthShore took one business day to process my payment on an order they new at the time would be back ordered. After three weeks they still didn’t have a very basic and common item in stock for me. Excuse was Chinese Virus...no excuse for taking payment in quick order and also never suggesting an alternate ‘in stock’ product that would solve my needs.

Do not buy from them they took more than two weeks and don't answer their support line for something they told me would be delivered in 3-4 days.

Does anyone even work there? I have been calling for a week now.

I ordered a gate arm PRO2002ARMXLS. However, North Shore shipped a different arm, SW2002XL. They are not compatible. After informing them of the issue, the first response from "Jenny" indicated a new arm was on the way with a shipping label to return the old one. 16 days later and 6 requests to support and sales for follow-up and nothing has happened. Jenny's extension and direct line number don't work anymore. Support never answers. Sales never answer. No one replies to emails. Zero.

I searched the internet for the best price of a particular part for my garage door opener and it led me to North Shore company. Maybe the google recommended me this because it really has the lowest price on top a free shipping/delivery. The delivery was also fast as it arrived just 2 days from order.

As all of the 2020 reviews have stated, there is absolutely NO customer service. They will not answer the phone nor will they return a phone call. They sent me the wrong part and I finally reached out to Guardian for help. Waiting to see what happen now. If you can find the part you need elsewhere I suggest you do not use this company.

Terrible Terrible Terrible services. I received my bearings and torsion springs in separate shipments. That's not a problem, but when I called 6 times to get an idea of the delivery time for the torsion springs, I would always get a recording. I left 2 messages and never got a return call. Finally, 8 business days later, I received the springs. I was able to cancel a new order from another company which was a mistake. The torsion springs they sent me slipped after 22-1/4 turns, so they shipped out an incorrectly set cone in one of their springs. I need to get to 28! I'm not sure I will waste more time returning their faulty merchandise, since I've already wasted so much time with them already. My guess is they will probably try to find a way not the refund me.

That's just a terrible way to do business! I'm not going to advertise for any other companies, but I think any company elsewhere would be better for the little people this one!

If there was a -5 , that's would I give this company.
This is one of the worse company to deal with , horrible customer service. They dont return calls for weeks and then they say you are late on returns. I have complained to the better business bureau. I hope they shut this company down and "Mark" who own the company is penalized.

Complete trash of a business. Do not waste your time. Pay the extra money and find another vendor. Coming on week three of waiting for my order to ship. No customer service.

They deserve zero stars if I had my way around the one-star restriction. Before I ordered my garage door website, they stated the item was in stock. Its been over two weeks and there is no update or status on the order. I called customer service more than 20 times and no one will pick. I left a voice message and no one will call back. Then later Mark O'Donnell responded telling me the manufacturer's factory in Mexico has been shut down due to the COVID-19, which didn't make sense to me, because they said the item was in stock at the time of ordering the part. To make matters worse, having the item canceled and have a refund issued to me is becoming a tug of war. They will not respond to my emails nor my calls. I will never deal with them again. I'm ordering from Amazon.com and it's expected to be in within the next 2 days.

I ordered a bottom seal for my garage door on a Saturday morning. I paid $11.55 for shipping. I did not get the strip until the following Saturday, and it was delivered via regular mail, with a postage of $2.55. It should have shipped as "fast" as advertised, and for $11.55, it should have shipped via UPS, FedEx, or at least 2-day postal shipping. I will never order from them again.

When you call, the Sales department is eager to take your call and answers on the 3rd ring. But if you have a problem with order or product and need to get a hold of customer services you get 15-20 rings then disconnected!
Would not recommend doing business with this company.