Action Direct Reviews 

I entered an order on a Saturday and cancelled on Sunday. They shipped on Monday and claimed the cancellation was received too late to cancel.That is hard to believe.

I have to admit that while the number of these 1-star reviews and individuals who had bad experiences ALMOST scared me off, I decided to go for it and the experience turned out positive for me. Actually, I'll get this out of the way first, in all honesty if I could go 4.5 stars I probably would simply because the one thing that was lacking from my experience was proactive communication from the company and a tracking number for my order.

HOWEVER, on the flip side of that, when I did contact them about a question, they answered, fast. My garage door opener is a slightly older model, probably about 2011 to guess...so I figured that some parts might take a little bit of time to get and I was right, but the time required wasn't unreasonable or ridiculous, and ordering the parts from NSCD, Inc. was considerably cheaper than trying to deal with Genie directly, which I did do. Genie was helpful, just more expensive and I think it was best for me to go through a re seller anyway.

After I placed my order, about a week or two went by and I hadn't heard anything so I contacted North Shore Commercial Door Co., Inc. and was informed that 3 of the 4 parts I ordered (I also ordered a new back plastic panel for the unit, and a screw that went missing, and a circuit board bracket which helps hold the board steady during operation) were on back order. I wasn't too surprised to hear that those items were on back order, as I said, my garage door opener is several years older and I was just happy that it sounded like I could probably get them.

The representative who responded to me (I don't recall the name now) said that they were receiving a shipment on Thursday 10/17/19 and it would be likely that my parts would be on that shipment and then he would have an ETA for me. Well, the entire package of everything I ordered showed up FedEx on my doorstep Monday 10/21/19. So, less than a week from the time I asked that question, the parts were in my hands.

Yesterday I had time so I installed the circuit board - I used to work with computers so I still had an anti-static wrist band that I used to prevent static discharge to the board during installation so I used that during install - and I also installed the new plastic back panel and the circuit board bracket. There it was! It worked great out of the gate after installation, I re-programmed the new board with the door opener code following instructions I found on Google or YouTube and I'm back in business.

My personal experience with this company has been all around excellent, and like I said the only thing I really could have hoped or asked for is better proactive communication from the company regarding order status, updates, and a tracking number would have been nice. They are easy to get in touch with by phone, email or chat and their response times are out of this world, so I didn't ding them too much for that. Just because I had to be proactive myself instead of the other way around, although it would be been nice. I don't recall ever getting a tracking number - just that a few days after I contacted them regarding order status and was told they were getting a shipment in, a package with everything I ordered showed up.

At any rate, I have a 2-car garage and there are two of these older openers in our garage and I will re-order parts for them before going through the time and expense of installing everything new any day of the week. I will keep these two units running as long as possible, and you bet I'll order from North Shore Commercial Door Company, Inc. again!

Poor communication from seller as seller never reached out to me to let me know product was not in stock.

Sellers claim of “1000 units” would be in stock very soon was bogus.

Seller waisted almost a month of my time as they never deliver product as promised.

This seller, in my experience, is shady and should not be trusted with your business. With lots of places online to do your shopping, don’t get ripped off by doing business with North Shore Commercial Door.

I ordered 2 bottom seals for my garage doors and the order arrived in a timely fashion. The product provided was perfect and great quality. I would order again from North Shore Commercial Door Co.

Customer service is fantastic. Josh was more than helpful. Some issues arose, Josh responded very timely and saved the day. Prices are very reasonable.

Looks like the company going bad. Taking the orders and do not fulfill them. I made a purchase and also a week later got an email that my items back ordered. But I have a screenshot from their website said "ships the next business day". This is not true! 2 weeks no sipping, no ETA, nothing.
I think the company became a scam!

Poor customer service. Placed order and waited 10 days hoping it would arrive soon. When I called to check on status I was told I received an email to notify me the item was not in stock. When I stated I did not receive notice, I was told I was incorrect, it must be in my spam folder. I requested the order be canceled and the rep said OK and immediately disconnected the call. No apology or confirmation that the order would be canceled.

They sent me a spring that was too big, not the specs I gave them, now they wont return my calls or emails

Great service. Great selection

Good service and fast delivery. The product was the same as we discussed before purchasing it. I would highly recommend using them.

I ordered some bumper springs for my garage door. When they came there was no hardware to install the springs with and no instructions on how to mount them. I sent an email to the company and the following is the response I got.

"Sorry, There is no hardware that comes with these bumper springs.
Sincerely,
"

Very disappointed with customer service. Called for getting an explanation about why my overnight shipping was more than two days, I was called "an idiot" by the owner. Called again to ask for respect, and the same guy (male person) told me: "you are such an idiot". My company will never ever place an order with this crap of online sales company. My name is Jose Rodeeigiez, Fast Electric. 940-315-0043

Sent me the wrong product in the mail. Trying to get it returned and refunded has been a nightmare.

Update: this was a total nightmare. Basically I ordered a Craftsman garage door opener because when I called Craftsman that is what they told me I needed. What I got in the mail was a Lift Master remote. When I contacted North Shore they told me that the listing says Craftsman = Lift Master. What kind of bait and switch is that. You cant list one brand of products and say it is equal to another! What they should be doing is listing the Lift Master remote and in the description state that it is compatible with Craftsman. I had to pay to ship back the wrong item that they sent me. I have never seen another business advertise their product the way they do. Its like if you purchased a Black iphone and they sent you the White one. "well the description says that black = white" you got to be kidding.

Customer Service Lacking
We ordered the Xcluder Rodent Block Garage Door replacement kit, which we did NOT need. I even asked by email if I needed the retainer piece and was advised "yes, need retainer." We were able to use our existing t-type frame on our garage door. As we ordered the kit, we are not able to return the retainer as per policy you have to return ALL ITEMS that were originally shipped in the box. We also called, left messages and never received a call back. Our most favorite comment from their support staff (Dakota) reads as follows: "Dakota (North Shore Commercial Door Help Center) Jul 3, 10:34 AM EDT Gary, Do me and yourself a favor and read our return policy. " Wow! Thank you, Dakota.
Gary S on Jul 3, 2017

Final Update:
Order placed and paid on Monday 30th
Comfirmation from North Shore received on Monday 30th.
Order was Drop Shipped from business in Texas
Shipping information sent to UPS on Friday 3rd
Shipped on Saturday 4th
Shipping information Sent to Buyer on Monday 6th
Springs arrived on Tuesday 7th
Springs appear to be what ordered but have no installed.
Having to manually lift a 200 lb garage door does tend to shorten one's patience especially when nothing about shipping day is received. I don't think the Sellers response was very professional and comments were false about shipping the next day after receiving order.

:This email is to confirm the receipt of your recent order from xxx.northshorecommercialdoor.xxx

You can always find out the current status of your order by going to
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Date Mon Jan 30 17:53:50 PST 2017
Ship to Ron Smith

I ordered the Springs and paid for Monday 30th in the afternoon. Although the Drop Shipping Company out of Dallas now shows shipping information sent on Friday the 3rd and actual shipping on Saturday the 4th. I did not receive any shipping notification until Monday the 6th which was after I placed these reviews. As far as I knew at time of review it had been 7 days with no tracking.

I ordered springs and was told 2 to 3 days to ship. So far it's been a week 7days, and still no shipping information. The company was very fast to accept payment, but seem to very slow on filling the order. If it's due to another company that makes the springs they should change what they put for shipping time on the order page and what they email.

I can't say whether the springs are correct or what I ordered because they have shipped or been received. That will follow later on an update to this review.
I do know that there are many complaints about springs being wrong and not lasting so I hope mine , if ever received , will be better. I know what I ordered is correct so their won't be any, He ordered the wrong thing. I have both a copy of the order and label on my existing springs and they match.
They have even emailed me a review on service to fill out, but just forgot to send the parts.
My next step if shipping notice not received will be PayPal dispute, BBB complaint and a finish to my Yelp Review.

"I ordered springs for my door and they sent the wrong ones. Trying to stand behind their no refund clause on springs. I agree with other reviewers and think this is a scam company. The springs they sent are weak garbage compared to the ones that I am trying to replace.

"BEWARE!"

I am posting this complaint on as many complaint sights I can find. I should have checked the complaints on this company and I would have purchased else where!

Great customer service too! I ordered them wrong? Sorry - how about just admit that the wrong ones were sent and give me my money back. I sent you the photos to show you what I wanted and ordered. If YOUR system got it WRONG than correct it. If not I call it a SCAM. Send out crap and stick the customer with it.

These are knock off's of original springs.

There are enough companies to order garage door parts from - just read all the reviews to make the right decision - I wished I did.

And those positive reviews - match them up to the names of people who work there :)

Customer Service A+ See how they handle sending wrong items below:

I purchased springs from this company. It broke six months later and said that I use my garage door too much. LOL! Six months of twice a day equals 360 times. So they have their Springs have a life expectancy of 360 uses. Bill Chaflant and Taylor Millar are who I dealt with. Only want to refer to the policy and that they can't take returns on springs. Not to my better judgment, I purchased another set of springs from them for my installer to it installed. Once he started looking at them he realized that they had sent the wrong ones originally and the new ones were the wrong ones as well. You showed me the difference between the set and the new said that he put in and now my garage door works fine, but not thanks to North Shore. Bill and Taylor and them wanting to standby this policy shows how they are some of the most unprofessional customer service people I've ever dealt with in my life.

We have a very old gate that we needed an opener for. So glad we found this one. Works great! We are telling our friends that need that same gate opener.

Thank you!

Great Customer Service! I ordered the door and they shipped same day. The part arrived quickly also! I would highly recommend using them.