Northweek Sunglasses Reviews 1,899

Easy ordering process, fast delivery, excellent quality.

Website difficult to use, not clear the difference between the models. Disappointing as I wanted to replace glasses I bought in person in Spain. Already ordered the wrong ones, trying to order again but could still not work out the correct model and now missed the latest offer.

Poor quality, after couple of months usage glasses started to peel of the polarized film

Great glasses!

The order has Never been received. The items are at the delivery provider site waiting for northweek to give them the valid delivery address, which was given wrong by northweek. I asked more than 5 times to get in contact with the delivery provider giving them the correct delivery address but nothing has been done. The delivery provider Is waiting since last week to get a correct delivery address from northweek. Customer care lacks of problem solving skills. Definitely the worst e-commerce experience in a while!

It used to be a good company, now it is not better than a scam.
I have been buying sunglasses from them in the past with no issues. Last order I have received a wrong pair (different customisation than requested). I have contacted them 6 times and after asking me further details on the issue they just disappears.
Absolutely disgusting customer service, I’ll never buy from them again.

Poor quality sunglasses. Not acceptable, obviously there is no quality control. Must be a joke.

What a terrible experience I have had with Northweek.

I made an order on the 26th of February. I have yet to receive any shipment information for my order.

Northweek's response is "contact the courier company." How on earth must I know who the courier company is when I have received zero information pertaining to this?

I would avoid this company at all costs.

I ordered 2 pairs of sunglasses over a month ago, but I have not received a thing.
My order was for a delivery within 10 business days, as informed by northweek.
I have sent countless emails requesting an explanation and when I am likely to receive the goods and service I paid for.
After several emails, I finally received an email explaining that they will look into what has gone wrong with my order. The email stated that northweek would respond with an explanation. It has been two weeks and still no explanation and no good.
This is such poor service from northweek.

If it was possible to award a zero rating for this review, I would. It is totally unacceptable to leave customer without an explanation, goods or an apology.
I will update this review should this situation change.

My advice to potential customers:
POOR SERVICE. THINK TWICE BEFORE PURCHASING FROM NORTHWEEK.

Great products

I have ordered at northweek several times now. The delivery usually is very fast (given that I live in a different country). Prices are great compared to product quality.

Once I accidentally received a wrong item but this was no problem. Within few days a new delivery with the correct item was sent out and as token of compensation I was allowed to keep the wrong article.

Can only recommend ordering at northweek!

Bought my new Northweek sunglasses via the Hawkers site - not sure if it's the same company or just associated? Either way, the sunglasses are lovely - very lightweight but sturdy and non slip. I got Northweek Wall in 3 colours - blue, 'venice' and red. They are perfect for what I need, I like to switch mine up and I know they'll last me a long time (I already own a pair in black).

What sets them apart is clear lenses, polarised and anti glare which is ideal for my sensitive eyes. I use them for normal day out or hiking, skiing, driving etc. They really are great and I'll definitely be returning for more in the future.

Also, the delivery was incredibly fast - next day with DHL. I was worried about Brexit and how it will affect the process, but there was no problem with shipping from Spain to UK. Great service!

Ordered 2 months back havent got anything, No contact in the customer service....

Disgusting quality of glasses! Refuse money back! Violation of EU Consumer Law! Glasses fell out of 3 pairs of glasses. This is clear for life. Disgusting customer service, it's a cheap Chinese knockoff.

I ordered 2 pairs of Sunglasses on the 22nd of June. Delivery was estinated 5 working days. I contacted Northweek via their support email after 5 working days and no response. Then I contacted them again on the 6th of July and again no response. Sounds like a scam to me!

I receive spam promotional text message from them, and I cannot unsubscribe in any way!

Happy with my glasses for a year. after the period the reflecting coating went off. bought a new one, did not like it and asked for a return procedure. days passed and they did not respond properly. curious whether refund will work....