I bought a Honda Mode 125 moped yesterday for £2,700. I dealt with a salesperson named Daniel Kardos. Unfortunately, I was charged an additional £198 for “fast track” and preparation fees, which w... See more
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Recently bought my Ninja 1000SX from chiswick honda all dealt with via email or phone calls due locations so I couldn't go in person. Everything went smoothly from Daniel sending a comprehensive video... See more
Company replied
Sold my 6-7 month old Ducati to Chad who contacted me through Facebook Marketplace. From a phone call on Friday, the bike was collected from Bristol the following Tuesday. The bike was looked over and... See more
Company replied
This is my 3rd motorcycle from Norton Way in Chiswick, out of 4 bikes across approximately 10 years. There were ups and downs, however I can’t but give 5 stars. I used to deal with Guy Steel, highly r... See more
Company replied
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
4 Power Road Chiswick, W4 5YT, London, United Kingdom
- 02039845903
4.1
Great
402 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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it was so bad experience and the selle
it was so bad experience and the seller didn’t do what he promised .. he just wanted to sell me the scooter and he told me that he will install some parts in the bike like the bulg in to charge the battery and aswell the phone holder but he forgot to tell the mechanic team. but he really didn’t care .. it’s big different between bonda seller and my fantastic experience in bmw Motorrad hide park dealer
February 27, 2025
Reply from Norton Way Group - Chiswick Bikes
Dear Ahmed Khalifa, we are sorry to hear of your experience with us. We have passed your comments on to out team including our head of business Lee Marzorati whom you can contact at lee.marzorati@nortonway.com we hope we can restore your faith in Chiswick Honda Bikes.
Reply from Norton Way Group - Chiswick Bikes
Hi Bruno,
Thank you for leaving us this review and we are sorry that you have not received your refund. We have investigated your purchase with us and found that you cancelled the motorcycle after we had prepared everything for you with a date to collect of the 15th of February. We then discussed options with you on the 17th of February when you told us you wished to cancel. You then replied via email on the 17th February with ‘Keep the Money’. We do not wish to keep anyone’s money and we even offered to work with you to resolve this matter. There are significant costs involved with purchasing a motorcycle, we cannot incur these costs because of a change of decision after the day you confirmed you wished to collect. If you wish to discuss this matter in more detail, please contact Daniel.Pinkus@chiswickhonda.com who will assist you further.
I recently purchased Honda PCX 125 from…
I recently purchased Honda PCX 125 from Honda Chiswick. It was an average experience overall and I would call it a transaction. Staff member did not have welcoming approach and, throughout the sale process, I had to ask questions about everything myself. At the time of handover of the vehicle on ground floor, I had to request for induction as staff member was just about to walk away without doing so. I hope Honda will take this feedback as an opportunity to improve their customer service experience in the future...
February 15, 2025
Reply from Norton Way Group - Chiswick Bikes
Good morning Mohammed Siraj ahmed, we are very sorry that your experience with us was average. We have passed your comments on to the sales team including our head of business Lee Marzorati whom you can contact at lee.marzorati@nortonway.com we hope we can restore your faith in Chiswick Bikes.
great and quick response from staff
Great Experience as always with honda and with honda staff.specially daniel kardos help me alot for getting bike process as soon as possible. Thanks to chiswick honda for make my day happy.😊
February 17, 2025
Reply from Norton Way Group - Chiswick Bikes
Good morning Amer, thank you for the 5-stars and taking the time to write us this kind review! Glad we could help and hope you are enjoying your new car! Take care - Chiswick Honda Bikes.
Misleading pricing and no communication
I phoned up after seeing an advert on autotrader for a brand new cbr650r - but was told it had recently sold which was fine. Was told they had another one in stock and that it was the same price as the previous one. I phoned back a few days later to discuss as I had sold my current bike but was told that the price of a new bike was over £700 more than what I had been quoted previously. I queried this and was told that I must be incorrect or perhaps the salesman had quoted a second hand price incorrectly. I advised that I had the advert screenshot from Autotrader and wanted to order based on this price. I was asked to send it over via email and he would check with his manager to see if they could honor the autotrader price. I havent had any update since then, despite chasing numerous times for an update. Looks like a shady underhand tactic to reel you in for a lower price to then try and add on another £700
UPDATE - dealer has responded to state price was updated but didnt respond to why I had no communication and was ignored on numerous occassions
February 17, 2025
Unprompted review
Reply from Norton Way Group - Chiswick Bikes
Hi Daniel,
Thank you for leaving this review. We advised on the initial phone call that the advert was wrong, and it was immediately changed on Autotrader to reflect it being priced as a 2024 model instead of a 2023. I can assure you we do not use any ‘Shady underhand tactic’s’ when selling our motorcycles and our main aim to is to always be transparent and clear since we are regulated by the FCA. However, mistakes do happen and once you brought it to our attention it was rectified straight away. We apologise for getting it wrong on this occasion and would welcome you to contact one of our managers Daniel.Pinkus@chiswickhonda.com should you wish to discuss any concerns you may have.
Reply from Norton Way Group - Chiswick Bikes
Good morning James, thank you for the 5-stars and kind words! Very happy we could help and we will pass on your compliments to the team. We hope you are enjoying your new GB350. Take care - Chiswick Bikes.
I would highly recommend buying a bike…
I would highly recommend buying a bike from Norton Way Group Chiswick. Experienced staff with a passion for bikes. I thought they had a great selection of low mileage bikes very competitively priced. I’m very pleased with my transalp.😀
February 3, 2025
Reply from Norton Way Group - Chiswick Bikes
Hi there, thank you for the 5-stars and kind words! Very happy we could help and hope to welcome you back again soon. Take care - Chiswick Honda Bikes
Great communication and service
Great communication and service. Friendly, accommodating etc etc , everything you would want.
February 3, 2025
Reply from Norton Way Group - Chiswick Bikes
Good morning Rakesh Patel, thank you for the 5-stars happy we could and provide great service! Take care - Chiswick Honda Bikes
Great customer services and support was…
Great customer services and support was very helpful to purchase my bike and Richard who dealt with my case was very communicative and helped me make a decision even tho I wasn't much sure if was the right choice.
January 2, 2025
Reply from Norton Way Group - Chiswick Bikes
Good morning biboboish 8, thank you for the 5-stars and kind words! Very happy we could help and we will pass on your compliments to Richard. We hope you are enjoying your bike. Take care - Chiswick Honda Bikes.
Customer service is good and staff of…
Customer service is good and staff of showroom is very friendly
January 16, 2025
Reply from Norton Way Group - Chiswick Bikes
Good morning Omer 2, thank you for the 4-stars and kind words! Very happy we could help. Take care - Chiswick Honda Bikes.
New car
My partner picked up his new car Thursday and khaliq was dealing with the transition.
He was very helpful and professional and had great patience with him.
He made my partners experience very stress free.
Can honestly recommend mg in chiswick great experience.
January 30, 2025
Unprompted review
Reply from Norton Way Group - Chiswick Bikes
Good morning Lisa Emberson, thank you for the 5-stars and kind words. We are happy to hear that your experience with us was great. We will be sure to pass on your compliments to Khaliq and we hope your partner is enjoying his new car. Kind regards - Chiswick MG.
#getmore #ChiswickMG #7yearswarranty
Reply from Norton Way Group - Chiswick Bikes
Good morning Sarah Wannenburg, thank you for the 5-stars and kind words! Very happy we could help and we will pass on your compliments to the team. We hope you are enjoying your new NC750. Take care - Chiswick Honda Bikes.
Deal done quickly and easily.
January 10, 2025
Reply from Norton Way Group - Chiswick Bikes
Good morning John, thank you for the 5-stars! Very happy we could help and we will pass on your compliments to the team. We hope you are enjoying your CB1000. Take care - Chiswick Honda Bikes.
Smooth transaction
Sold my 6-7 month old Ducati to Chad who contacted me through Facebook Marketplace. From a phone call on Friday, the bike was collected from Bristol the following Tuesday. The bike was looked over and then transferred to Norton Group bikes on DVLA website and funds were transferred and received within 30-45 minutes. The bike was then loaded up and taken away by Nick. Overall a pleasant and hassle free transaction.
January 7, 2025
Unprompted review
Reply from Norton Way Group - Chiswick Bikes
Good morning Phil C, thank you for the 5-stars and taking the time to write us this kind review! Very happy we could help and we will pass on your compliments to Chad and the team. Take care - Chiswick Honda Bikes.
Recently bought my Ninja 1000SX from Chiswick Honda…
Recently bought my Ninja 1000SX from chiswick honda all dealt with via email or phone calls due locations so I couldn't go in person. Everything went smoothly from Daniel sending a comprehensive video showcasing the bike, I felt the deal put together for my Versys going in against the bike was fair and 2 yr warranty for complete peace of mind. Delivery was prompt and efficient too. Just got to kick this flu and get out riding now.
December 19, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Nathan, thank you for the 5-stars and taking the time to write us this kind review! Very happy we could help and hope to welcome you back again soon. Take care - Chiswick Honda Bikes.
Excellent experience from start
Excellent experience from start, very helpful management and sale team, all my concerns were resolved and smooth and stress free friendly communication.
December 2, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Alex, thank you for the 5-stars and kind words! Very happy we could help and will be sure to pass your compliments on to the team. Take care - Chiswick Honda Bikes.
More than happy.
Although the prep and delivery took a little longer than first expected, communication from Rory along the way was spot on and certainly worth while.
December 7, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Mr Stephen Smith, thank you for the 5-stars! We are happy to hear that the communication from Rory made up for the prep and delivery delay. We hope you are enjoying your Ducati. Take care - Chiswick Honda Bikes.
Polite, Professional and Patient.......
I had the pleasure of engaging with Richard Harris in the purchase of my Honda ADC350. Not quite a as simple a process as imagined as I was looking to ship the bike overseas. Richard listened and assisted in all elements of the process with patience, professionalism and diligence. Great energy, great service and great salesman.
December 5, 2024
Unprompted review
Reply from Norton Way Group - Chiswick Bikes
Good afternoon Louis Outkast, thank you for the 5-stars and kind words! We are pleased to hear that you received great service from Richard and we will be sure to pass on your compliments to him. We look forward to welcoming you back again soon. Take care - Chiswick Honda Bikes.
Easy purchase, great communication and service.
Rory Brent was excellent and made the purchase easy and was a pleasure to deal with.
December 3, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Tim Whittle, thank you for the 5-stars! Look forward to welcoming you back again soon. Take care - Chiswick Honda Bikes.
Reply from Norton Way Group - Chiswick Bikes
Good morning Mahdi Soroush, thank you for the 5-stars and kind words it is much appreciated! We are pleased to hear that the service you received was friendly and efficient. We will pass on your compliments to Rory and the team and we hope you are enjoying your new C125. Take care - Chiswick Honda Bikes.
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