I bought a Honda Mode 125 moped yesterday for £2,700. I dealt with a salesperson named Daniel Kardos. Unfortunately, I was charged an additional £198 for “fast track” and preparation fees, which w... See more
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Recently bought my Ninja 1000SX from chiswick honda all dealt with via email or phone calls due locations so I couldn't go in person. Everything went smoothly from Daniel sending a comprehensive video... See more
Company replied
Sold my 6-7 month old Ducati to Chad who contacted me through Facebook Marketplace. From a phone call on Friday, the bike was collected from Bristol the following Tuesday. The bike was looked over and... See more
Company replied
This is my 3rd motorcycle from Norton Way in Chiswick, out of 4 bikes across approximately 10 years. There were ups and downs, however I can’t but give 5 stars. I used to deal with Guy Steel, highly r... See more
Company replied
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
4 Power Road Chiswick, W4 5YT, London, United Kingdom
- 02039845903
4.1
Great
402 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Dealt with Rory to purchase my new motorbike and the service was exemplary. An easy transaction with clear communication from booking an appointment right through to delivery of the bike. Fantastic service!
December 3, 2024
Unprompted review
Reply from Norton Way Group - Chiswick Bikes
Good morning Matthew, thank you for the 5-stars and kind words it is much appreciated! We are pleased to hear that the service you received was both fantastic and exemplary. We will pass on your compliments to Rory and we hope you are enjoying your new bike. Take care - Chiswick Honda Bikes.
Great deal and super efficient service…
Great deal and super efficient service all helped along by a Superb salesman Rory Brent.
Many thanks.
November 18, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Tim Beven thank you for the 5-stars and kind words! We are pleased that you received a great deal and that the service provided was super efficient from Rory. We will be sure to pass on your compliments to him. We hope you are enjoying your new XL750. All the best - Chiswick Honda Bikes.
Reply from Norton Way Group - Chiswick Bikes
Good morning, thank for the four stars it is much appreciated. All the best - Chiswick Honda Bikes.
Danny listened to my needs and came up…
Danny listened to my needs and came up with exactly the bike I wanted
October 20, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Jon R, thank you for the 5-stars! All the best - Chiswick Honda Bikes.
Jack one of the best when u visit to…
Jack one of the best when u visit to chaswick hond meet with Jack he will guide u give discount and kind conversation
October 10, 2024
Reply from Norton Way Group - Chiswick Bikes
Good afternoon Hasnain Farooq, thank you for the 5-stars! It is much appreciated. Take care - Chiswick Honda Bikes.
Motorbike purchase
Superb experience at Chiswick honda. Jack was very helpful and informative and made the process hassle free. Highly recommended!
Thanks to Norton way group for this amazing experience.
October 1, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Pranav Wakhare, thank you for the 5-stars and words! Happy we could help! All the best - Chiswick Honda Bikes.
New Motorcycle
I dealt with Richard regarding a motorcycle sale, he was very nice and polite and easy to deal with.
September 29, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Steven, thank you for the 5-stars, happy we could help and will be sure to pass your compliments on to the team. Take care - Chiswick Honda Bikes.
Reply from Norton Way Group - Chiswick Bikes
Good afternoon Graham Smith, thank you for the 5-stars and kind words! We will be sure to pass on your compliments to the team and we hope you are enjoying your new WW125. Take care - Chiswick Bikes.
Reply from Norton Way Group - Chiswick Bikes
Good morning Anthony, thank you for the 5* rating and kind words! All the best - Chiswick Bikes.
It was wonderful experience on…
It was wonderful experience on purchasing my HONDA VISION 110 2024p
September 26, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Ganesh Kilari, thank you for the 5* rating and kind words! We hope you are enjoying your new Vision. All the best - Chiswick Bikes.
Fantastic personalised service, great choices
Great personalised service. Not pushy, very helpful when I was comparing bikes. In fact, they recommended a bike on functionality rather than price, although there were more expensive bikes. This is the third bike I buy from Honda Chiswick, and always go back to them because of the consistent great experience. Will continue to buy from them.
Richard and Dan were fantastic.
September 21, 2024
Reply from Norton Way Group - Chiswick Bikes
Hi Carlo, thank you for taking the time to write us a 5* review! We always appreciate feedback from customers especially our regular ones. We are pleased to hear that you are still receiving fantastic service. We will pass on your compliments to Richard and Dan. We hope you are enjoying your NC750 and look forward to welcoming you back again soon. All the best - Chiswick Honda Bikes
Brilliant from start to finish.
Brilliant from start to finish.
Ordered a brand new Honda CB125F and it was sent to my local Honda in Letchworth.
Dealt with Rory.
10/10
September 19, 2024
Reply from Norton Way Group - Chiswick Bikes
Hi Elliot Rowe, thank you for taking the time to write us a 5* review! We always appreciate feedback from customers and are pleased to hear your experience with us was brilliant from start to finish. We will pass on your compliments to Rory. We hope you are enjoying your new CBF125 and look forward to welcoming you back again soon. All the best - Chiswick Honda Bikes
Reply from Norton Way Group - Chiswick Bikes
Good morning Mr Maziar Yousefpour, thank you for taking the time to write us a 5* review! We always appreciate feedback from customers and are pleased to hear your experience with us was great. We will pass on your compliments to Rory. We hope you are enjoying your CRF1100 and look forward to welcoming you back again soon. All the best - Chiswick Honda Bikes
Dissatisfied customer Bike delivered with flat battery and…
Bike delivered with flat battery and severely under inflated tyres. No Spare keys, no service book no nothing. Salesman was fine and not his fault.
Very disappointed
September 1, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Robb, we are very sorry to hear about the issues you have had with your bike. We have passed your comments on to the sales team including our head of business Lee Marzorati whom you can contact at Lee.Marzorati@chiswickhonda.com. Kind Regards - Chiswick Honda Bikes.
Team is so helpful choosing right…
Team is so helpful choosing right product.
I wanted the bike in just 4 days so I requested them and they literally sorted it in 3 days and I got the call " your bike is ready to be collected" thanks Jack , Andrew and the manager incharge when I booked my bike .
September 4, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Pranav, thank you for the 5-stars! We are very glad that we could help and that the team were helpful in choosing the right bike for you. We will be sure to pass on your compliments to Jack, Andrew and the team. We hope you are enjoying your 125 Take care - Chiswick Bikes
Great customer experience
Sam and David from the Motorcycle Sales team were extremely helpful, answered all my questions and assisted me through the entire process of purchasing a new motorcycle in patient and friendly manner.
July 23, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Raul Ruidiaz Santos, thank you for the 5-stars! We are very happy that you had a great customer experience with us. We will be sure to pass on your compliments to Sam and David. We hope you are enjoying your new CBF125. Take care - Chiswick Bikes.
If customer come in your office firstly…
If customer come in your office firstly your team work is ... Sir u want water , tea but no any person treat like this.
This group is too big I like but I m not happy with sales team.
Honda is brand so sale automatically sale time no response after sale no response.
Uf I purchase this vechile from other local shop he will all type help but your manager no any type of response..
Thanks
August 8, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Jasvinder, we are very sorry to hear of your experience with us. We have passed your comments on to our sales team including our head of business Lee Marzorati whom you can contact at Lee.Marzorati@marubeni-autouk.com we hope we can restore your faith in Chiswick Bikes.
VFR1200 purchase
First time I had been to Norton way Honda and would happily purchase from you again.
I purchased a vfr1200 from Rory who was very helpful, friendly and knowledgeable and made my buying experience a real pleasure.
August 15, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning John Stockham, thank you for the 5-stars and kind words! We are glad your experience with Rory was a real pleasure. We will pass on your compliments to him and we hope you are enjoying your VFR1200. Take care - Chiswick Bikes.
The service was great.
July 20, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Mousa Ahmad Nemr, thank you for the 5-stars and kind words! Glad you received a great service. Take care - Chiswick Bikes.
Poor pre-sale check and feedback
I recently bought a secondhand 2020 Honda VFR 800 from Honda Chiswick. It was low mileage, a good price and looked to be in excellent condition.
On the way home, I noticed that the rear brake didn’t slow the bike at all, even at walking pace. I also found the tyres to be seriously under-inflated: 20psi F 22psi R instead of 36 F and 42 R. None of this gave me confidence in the pre-sale checking of the bike.
When I called the person who sold me the bike, he said he would look into the pre-sale check. He didn’t get back to me about this. I have subsequently rung him twice and have been told he would call me back. He hasn't.
If this was from a small high street bike shop, I might have expected this sort of behaviour but not from the main Honda dealer in the UK.
July 24, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Stephen Lovell-Davis, we are very sorry to hear about the issues you have had with your bike. We have passed your comments on to the team including our head of business Lee Marzorati whom you can contact at lee.marzorati@chiswickhonda.com. Kind Regards - Chiswick Bikes.
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