I bought a Honda Mode 125 moped yesterday for £2,700. I dealt with a salesperson named Daniel Kardos. Unfortunately, I was charged an additional £198 for “fast track” and preparation fees, which w... See more
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Recently bought my Ninja 1000SX from chiswick honda all dealt with via email or phone calls due locations so I couldn't go in person. Everything went smoothly from Daniel sending a comprehensive video... See more
Company replied
Sold my 6-7 month old Ducati to Chad who contacted me through Facebook Marketplace. From a phone call on Friday, the bike was collected from Bristol the following Tuesday. The bike was looked over and... See more
Company replied
This is my 3rd motorcycle from Norton Way in Chiswick, out of 4 bikes across approximately 10 years. There were ups and downs, however I can’t but give 5 stars. I used to deal with Guy Steel, highly r... See more
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Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
4 Power Road Chiswick, W4 5YT, London, United Kingdom
- 02039845903
4.1
Great
402 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Norton Way Group - Chiswick Bikes
Hi Norbert, thank you for the 5* rating! All the best - Chiswick Bikes.
Assurances shouldn't be given without ensuring they can be and are delivered.
"Hi there,
Amazing, thank you for that.
Yeah, that would probably work, I see what they say.
Perfect, I’ll make sure it’s ready for you.
Ah, that could cause a problem, thank you for letting me know, I’ll get that changed.
Thank you,"
This is an email sent a week before collection. I then was told the bike was ready. So I agreed to come in the following day. It wasn't, the system hadn't been updated with my deposit. When paperwork finished the bike still wasn't ready.
April 25, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Keith, we are very sorry to hear about your experience with us and that communication was not great concerning your bike being ready. We have passed your comments on to our managers including our head of business Ken Scarratt whom you can contact at Ken.Scarratt@NortonWay.com
Kind regards - Chiswick Honda Bikes.
sam dye was a very good salesman
sam dye was a very good salesman , when i mentioned that something was missing he sent it by courier, the bike was as described apart from mention of rust on the frame and the corroded spokes,the bike transport person was helpful, also just noticed a tank full of petrol,much appreciated
thanks
miles
April 24, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Miles Frazer, thank you for the 4-stars! Glad we could help and will be sure pass on your compliments. Take care - Chiswick Honda Bikes.
Sales & Service staff both are very good and helpful 😊
Very good experience from staff I'm very happy from staff's helpful nature.
April 24, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Rahul Kumar, thank you for taking the time to write us this kind review. We are very happy that you have had a good experience with us. Take care - Chiswick Honda Bikes.
Honda ADV350 purchase.
Very happy with my buying experience, paperwork was efficiently dealt with, handover was good for my limited time. Many thanks to all especially Alex Hudson who helped me through the buying journey.
April 21, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning John Armstrong, thank you for the 5 stars! Kind words, we are happy we could help and will be sure to pass on your compliments. Take care - Chiswick Honda Bikes.
All great!!
April 6, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Vittoria, thank you for the 5 stars glad you had a great experience with us! Kind regards - Chiswick Honda Bikes.
10/10
Tbh , my sales executive alex hudson extremely helpful , give me way to select one of the best bikes (honda), his nature and knowledge regarding bikes is excellent. I suggest if you want bike make sure you go chiswick honda specially to alex hudson, which way he guides me is really appreciated
April 12, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Harjeet Singh, thank for taking the time to leave us this kind review! We are happy we could help and will be sure to pass on your compliments. Take care - Chiswick Honda Bikes.
Reply from Norton Way Group - Chiswick Bikes
good morning George, thank you for the 5 stars glad you had a good experience with us! Kind regards - Chiswick Honda Bikes.
Chiswick Honda found me the bike I wanted
I'm a long time VFR rider, and as my current bike was 10 years old I wanted to find a newer version. Chiswick Honda found a perfect fit, gave me an excellent deal and were a pleasure to deal with
April 12, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Stephen Taylor, thank you for the 5 stars and kind words! We are very happy we could help and are pleased to here you a pleasant experience with us. Take care - Chiswick Honda Bikes.
Great contact and buying experience
Great contact and buying experience. Any questions or requests were dealt with promptly. Bike was priced competativly and was delivered ontime. I was a distance buyer and can wholly recommend this dealership. I love my bike. Thanks Chiswick Honda.
April 6, 2024
Reply from Norton Way Group - Chiswick Bikes
Hi Jim, thank you for taking the time to leave us a lovely review! We are pleased to hear you were happy with the service provided and will pass on your compliments to the team. We are glad you are enjoying your bike. We look forward to hearing from you again soon. All the best - Chiswick Honda Bikes.
It’s been almost 10 days I have made…
It’s been almost 10 days I have made full payment for my bike but unfortunately no delivery has been made and they are not bother to even call or update by their own. No courtesy
April 3, 2024
Reply from Norton Way Group - Chiswick Bikes
I am deeply sorry to hear about your bike and the poor communication, I will follow this up today for you and ask Our Business manager to give you a call today, I do appreciate the feedback and without this I would not be aware so thank you!
Assuring you of my best intention Ken Scarratt Head of Business.
Excellent service specially with Rory…
Excellent service specially with Rory Brentson :)
March 27, 2024
Reply from Norton Way Group - Chiswick Bikes
Hi Noor, thank you for the 5* rating! All the best - Chiswick Bikes.
Worthless warranty.
I paid £8,000 for a 2013 Fireblade, albeit with low mileage.
The front forks are worn out & there is a horrible flat spot, when cold, between 2-3,000 rpm. When I took the bike back to them they told me the forks are not covered by their warranty &, because of the aftermarket silencer, it requires a Power-commander to sort the driveability issue. Not covered either.
May 13, 2023
Reply from Norton Way Group - Chiswick Bikes
Good morning Mr Steve Watts, we are sorry to hear you are not happy with the warranty and what it covers. We have passed your comments on to our managers including our head of business Ken Scarratt whom you can contact at Ken.Scarratt@NortonWay.com
Kind regards - Chiswick Honda Bikes
Very good customer service relaiable…
Very good customer service relaiable worldwide brand would recommend anyone
March 16, 2024
Reply from Norton Way Group - Chiswick Bikes
Hi Hassan, thank you for taking the time to leave us a lovely review! We are pleased to hear you were happy with the service provided and will pass on your compliments to the team. We look forward to hearing from you again soon. All the best - Chiswick Bikes.
Sale people love of motorbikes
Sale people love of motorbikes, great selection of bikes for sale new and used
March 23, 2024
Reply from Norton Way Group - Chiswick Bikes
Hello, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! All the best – Chiswick Bikes.
Reply from Norton Way Group - Chiswick Bikes
Hello Mark, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! All the best – Chiswick Bikes.
Violated consumer act 2015
Sales person was good, and he seems to work all the hours under the sun. However when the product arrived it had much more wrong with it than advertised. The company then told me it was my responsibility to pay to get it sent back (which is the violation of the consumer act the title refers to) which has put me a total of £400 out of pocket (delivery and collection). I’m am now starting my ombudsman journey as Norton way failed to see their failings. I would have given them 1 star but the sales guy was good.
EDIT - Please see below the company’s response. Please be aware they offered to refund not even half of the “unforeseen” damages. And these damages were only unforeseen due to lack of due diligence
March 1, 2024
Reply from Norton Way Group - Chiswick Bikes
Hi Chris, we are very sorry to hear of your recent experience and issues with your bike. We have passed your comments onto our managers including our head of business Ken Scarratt who you can contact at ken.scarratt@nortonway.com we hope we can restore your faith in us. - Kind regards - Chiswick Bikes.
Chris, we have offered full rectification of the unforseen issue with the motorbike, however this was declined. Instead you took the option of returning the motorcycle.
As requested we have carried out an appropriate refund to you in order to resolve & conclude this matter. Apologies for any inconvenience. Chiswick Bikes.
Reply from Norton Way Group - Chiswick Bikes
Hi FP, thank you for the 5* rating! All the best - Chiswick Bikes.
Good sales team Rory very helpful and…
Good sales team Rory very helpful and knowledgeable
February 25, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Roy, thank you for the 5 stars! Happy we could help. Take care - Chiswick Bikes.
Go and see Ram at Chiswick Honda
Go and see Ram at Chiswick Honda
You wont go wrong!!!
Great service and after care
March 16, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Runjodh Singh Akali Nihang, thank you for the 5 stars! Happy you had a great experience with us, we will be sure to pass on your compliments to the team. Take care - Chiswick Honda Bikes.
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