I bought a Honda Mode 125 moped yesterday for £2,700. I dealt with a salesperson named Daniel Kardos. Unfortunately, I was charged an additional £198 for “fast track” and preparation fees, which w... See more
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Recently bought my Ninja 1000SX from chiswick honda all dealt with via email or phone calls due locations so I couldn't go in person. Everything went smoothly from Daniel sending a comprehensive video... See more
Company replied
Sold my 6-7 month old Ducati to Chad who contacted me through Facebook Marketplace. From a phone call on Friday, the bike was collected from Bristol the following Tuesday. The bike was looked over and... See more
Company replied
This is my 3rd motorcycle from Norton Way in Chiswick, out of 4 bikes across approximately 10 years. There were ups and downs, however I can’t but give 5 stars. I used to deal with Guy Steel, highly r... See more
Company replied
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
4 Power Road Chiswick, W4 5YT, London, United Kingdom
- 02039845903
4.1
Great
402 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very disappointed whit this company…
Very disappointed whit this company .had a bad experience whit chiswick honda
January 20, 2024
Reply from Norton Way Group - Chiswick Bikes
Good morning Paulo, we are very sorry that you had a bad experience with us here at Chiswick Honda. We have passed on your comments to our sales managers including our head of business Ken Scarratt whom you can contact at: Ken.Scarratt@NortonWay.com We hope we can restore your faith in Chiswick Honda.
Kind regards - Chiswick Honda
It was amazing experience with mr…
It was amazing experience with mr frankie sles man he is so onformative ask anything you want no push thank you very much see you soon
January 27, 2024
Reply from Norton Way Group - Chiswick Bikes
Hi Mical, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you found your experience with Frankie amazing. We will pass on your compliments to him. We hope you are enjoying your new bike and look forward to welcoming you back again soon. All the best - Chiswick Bikes.
Vert poor manager service
Lying to.customer about delivery
At to wait two weeks for bike
Didn't know what was happening not kept in the loop
After all was sorted I was promise the earth by manage and recived nothing
January 20, 2024
Reply from Norton Way Group - Chiswick Bikes
Mr Harrison thanks for talking to me today . I’m very sorry you experienced some delays due to registration & delivery issues . Best regards. Chiswick Honda .
I'd like to start by thanking Frankie…
I'd like to start by thanking Frankie for his dedication and honesty in helping me buy my new motorbike, he did everything he could to help me.
Everything went very smoothly and quickly thanks to his dedication to helping the customer.
January 19, 2024
Reply from Norton Way Group - Chiswick Bikes
Hi Eduardo, thank you for taking the time to write us a 5* review! We always appreciate feedback from customers and are pleased to hear you had good service from Frankie.. We will pass on your compliments to him. We hope you are enjoying your new bike and look forward to welcoming you back again soon. All the best - Chiswick Honda Bikes
Excellent customer service
January 23, 2024
Reply from Norton Way Group - Chiswick Bikes
Hi Penny, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you found our service excellent. We look forward to welcoming you back again soon. All the best - Chiswick Bikes.
Best dealership West London
Chiswick Honda has a huge range of Honda and other bikes available in stock. Manager Alex was super helpful and patient, helping me to choose the right bike for me (even as we ended with non Honda bike they had in stock). Best dealer experience I had in London so far.
December 31, 2023
Reply from Norton Way Group - Chiswick Bikes
Hi Ihor, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you had a good experience. We hope you are enjoying your bike and look forward to welcoming you back again soon. All the best - Chiswick Bikes.
Excellent service
It was a great service by Alex. Also, i got my scooter ready in 8 day which made experience too good.
December 16, 2023
Reply from Norton Way Group - Chiswick Bikes
Good morning Lawrente, thank you very much for the 5 stars and kind words, happy we could help. Take care - Chiswick Honda Bikes
Reply from Norton Way Group - Chiswick Bikes
Good morning Ronaldo, thank you for the 5 stars! We are glad you enjoyed our customer service. Take care - Chiswick Honda Bikes.
Probably (Alex Hudson) was the main…
Probably (Alex Hudson) was the main reason that made the whole process of buying my new Honda NT1100 so easy and also both my son Dean and I have bought quite a few motorbikes at Chiswich Honda and always have got a great service.
December 9, 2023
Reply from Norton Way Group - Chiswick Bikes
Hi Thomas, thank you for taking the time to write us a 5* review! We always appreciate feedback from customers. We will pass on your compliments to Alex. We hope you are enjoying your new NT1100 and look forward to welcoming you back again soon. All the best - Chiswick Honda Bikes
Very helpful staff
November 30, 2023
Reply from Norton Way Group - Chiswick Bikes
We're happy to see that you had a 5-Star experience at Chiswick Bikes. Thanks for sharing and we look forward to seeing you very soon.
I was looking for NC750 dct,
I was looking for NC750 dct,
Honda is best choice to me and at
Chiswick Honda is the best place for buying second hand bikes,
Fully checked and best price compared with other places.
At Chiswick Honda sales people are very good and Frankie is best friendly intelligent and very helpful person.
November 30, 2023
Reply from Norton Way Group - Chiswick Bikes
Hi Kalpesh, thank you for taking the time to write us a 5* review! We always appreciate feedback from customers. We will pass on your compliments to Frankie. We look forward to welcoming you back again soon. All the best - Chiswick Honda Bikes
Great experience
Great experience, I would recommend it to everyone. Frankie provided me great service from the first contact over the phone till the moment I got my new motorbike.
November 24, 2023
Reply from Norton Way Group - Chiswick Bikes
Good morning Alexandros, we are very happy you had a great experience with us! We hope to welcome you back again soon. Take care - Chiswick Honda Bikes.
Chiswick Honda were excellent
Chiswick Honda were excellent. Great communication. Product was as described. Delivered on time. Great price. Rory, the sales exec was very attentive and quick to respond. Very pleased overall.
November 18, 2023
Reply from Norton Way Group - Chiswick Bikes
Good morning Paul Clarkson, thank you for the 5 stars and kind words, very happy we could help and will be sure to pass on your compliments to the team. Take care - Chiswick Honda Bikes.
Dan and Ram were both amazing…
Dan and Ram were both amazing throughout the purchase of my new motorbike. There was no hard sale or any unnecessary upsales, infact Dan asked me if I “actually needed” certain add ons! The whole process from beginning to end was seemless.
November 12, 2023
Reply from Norton Way Group - Chiswick Bikes
Good morning! Thank you very much for the 5* rating and review, we are pleased to hear you had a great experience with our bike sales team and they could help you find your perfect new motorbike! We will make sure to pass on your compliments and we look forward to seeing you again soon. All the best - Chiswick Honda Bikes.
Reply from Norton Way Group - Chiswick Bikes
Good morning Cai, thanks so much for the 5 stars and lovely review! We are so glad to hear that you experienced great customer service at Chiswick Honda BIkes. We'll make sure to pass on your compliments to Rory, and we hope to see you again soon! Best wishes - Chiswick Honda Bikes.
Reply from Norton Way Group - Chiswick Bikes
Good morning Nikhil, thank you for the 5-star review! Take care - Chiswick Honda Bikes.
Fantastic experience especially by Ram…
Fantastic experience especially by Ram who really went out of his way to offer a exceptional experience. 10 stars.
November 16, 2023
Reply from Norton Way Group - Chiswick Bikes
Good morning Luke, thank you very much for the 5 stars and kind words! Take care - Chiswick Honda Bikes.
Honda Chiswick.
Our salesman was friendly, and professional. He took time to explain everything and did not rush us, plus we found him very approachable. Nothing was too much trouble.
Not only was our salesman friendly and professional, so was everyone we came across in the building and people only too happy to help us.
As a bonus, the coffee out of the machine was excellent too
Sometimes the stuff that comes out of a machine is poisonous, but not this coffee. I can happily and highly recommend Honda Chiswick.
November 15, 2023
Reply from Norton Way Group - Chiswick Bikes
Good morning Susan, thank you very much for the 5 stars and for taking the time to leave us this kind review, we are very happy we could help and will be sure to pass on your compliments. Take care - Chiswick Honda Bikes.
Reply from Norton Way Group - Chiswick Bikes
Hi Ioannis! Thank you so much for the 5 star rating and review. We are glad that you found our service to be excellent with quick responses from our team. We look forward to seeing you again soon at Chiswick Honda Bikes. All the best - Chiswick Honda Bikes.
Absolutely no complaints.
Great experience with the team here at Norton. Khaled in particular. It was a pleasurable experience from beginning to end and I would highly recommend this branch.
October 28, 2023
Reply from Norton Way Group - Chiswick Bikes
Hi Jake! Thanks so much for the 5 stars and kind words! We'll make sure to pass on your compliments to Khaled and the rest of the bike sales team. We hope to see you again soon at Chiswick Honda Bikes! All the best - Chiswick Honda Bikes.
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