Previously I gave a 5 star review for the process of getting a new car, and how good Charlie Crouch was. Sadly, the process of trying to get my reservation deposit refunded is a nightmare. So many pro... See more
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See what reviewers are saying
Although in the end I couldn't find the car I wanted, I would thoroughly recommend this dealership, from the welcome from the highly professional and friendly receptionist, to the sales service I got... See more
Good initial discussion re vehicle pluses and minuses. Was a bit rushed to make a decision to reserve the vehicle as the company wanted to sell it before the end of the month account closures and t... See more
Company replied
Wanted to thank Charlie Crouch for helping find my perfect car, amazing service and went above and beyond to help me find what i needed. This will be the third time ive been back to Kia Brentford dea... See more
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
963 Great West Road, TW8 9FX, London, United Kingdom
- 02038410241
4.6
Excellent
902 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 24 hours
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Sales and after sales service are beyond descriptions
Great people to deal with. Very helpful, all the information you need to know will provide you to the best knowledge they can. Sales and their after sales service is beyond description. One of the best dealership I came a crossed so far.
Zamman and Rey were both helpful from day 1. Hats off to you guys.
February 2, 2025
Reply from Norton Way Group - GWR Kia
Hi there, thank you for the 5-stars and kind words! It is much appreciated and hope to welcome you back again soon. Take care - GWR Kia
Reply from Norton Way Group - GWR Kia
Good morning C Twickenham, thank you for the 5-stars and kind words! It is much appreciated. We hope you are enjoying your new EV3. Take care - GWR Kia.
Reply from Norton Way Group - GWR Kia
Good morning Robert O'Dowd, thank you for the 5-stars and kind words! It is much appreciated. We hope you are enjoying your new EV3 and hope to welcome you back again soon. Take care - GWR Kia.
Nice and informative!
Nice, swift and informative help!
Sat was amazing with all his collaboration and keeping us informed every step of the way. Easy application. Fantastic service!
February 17, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Jo C, thank you for the 5-stars and kind words! It is much appreciated and we are pleased to hear that you found Sat to be amazing and received a fantastic service all the way along the process. We will pass on your compliments to him and hope to welcome you back again soon. Take care - GWR Kia.
Customer Service
February 3, 2025
Reply from Norton Way Group - GWR Kia
Good morning Pas, thank you for the 5-stars! Take care - GWR Kia.
Had a great experience with Kia Norton…
Had a great experience with Kia Norton way group m. Rey was amazing and helped us all the way to crossing our new car. He was very knowledgeable and knew exactly the car that would suit my family.
January 30, 2025
Reply from Norton Way Group - GWR Kia
Good afternoon Miss Kelly K, thank you for the 5-stars and kind words! It is much appreciated and we are pleased to hear that you found Rey to be amazing and helped you all the way along the process. We hope you are enjoying your new Sportage and we will pass on your compliments to him. We hope to welcome you back again soon. Take care - GWR Kia.
Sat has been superb
Sat has been superb. Customer service is excellent. Really patient and customer friendly
February 14, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good afternoon Gary Campbell, thank you for the 5-stars and kind words! It is much appreciated and we are pleased to hear that you found Sat to be superb and that you received excellent customer service. We hope you are enjoying your new Sportage and we will pass on your compliments to him. We hope to welcome you back again soon. Take care - GWR Kia.
Excellent service
Excellent service! Sat is great. Excellent customer service! Highly recommended! Thank you!
February 14, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good afternoon Hayley Bear, thank you for the 5-stars and kind words! It is much appreciated and we are pleased to hear that you received excellent service. We will pass on your compliments to Sat. We hope to welcome you back again soon. Take care - GWR Kia.
Mujahid provided excellent customer…
Mujahid provided excellent customer service during the purchase of my new vehicle. Kept me updated throughout the entire process. 5/5!
February 3, 2025
Reply from Norton Way Group - GWR Kia
Good morning Mohamed Rashid Ahmed, thank you for the 5-stars and words! Glad we could be of service! Take care GWR Kia.
Great customer service
Great customer service. Able to contact the team super easily - and they were always helpful, Sat specifically.
January 27, 2025
Reply from Norton Way Group - GWR Kia
Good morning Helena, thank you for the 5-stars and kind words! It is much appreciated. Take care - GWR Kia.
1)Sat was very polite and approachable.
1)Sat was very polite and approachable.
2)He gave me timely and accurate information.
I’ve been coming in to see service and Sat in sales has always been approachable
February 13, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Abe Ghory, thank you for the 5-stars and kind words! It is much appreciated and hope to welcome you back again soon. Take care - GWR Kia.
Reply from Norton Way Group - GWR Kia
Good morning Mr R K Desaur, thank you for the 5-stars! Glad we could help. Take care - GWR Kia.
Great service from Sat who was very…
Great service from Sat at GWR Kia who was very knowledgable and nothing was too much when buying an approved EV.
February 10, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning SK, thank you for the 5-stars and kind words!. We are pleased to hear you had a great service and we will be sure to pass on your compliments to Sat We hope you are enjoying your car. Take care - GWR Kia.
Daniel Bartlett was a pleasure to deal…
Daniel Bartlett was a pleasure to deal with, thank you!
February 6, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Nicola Z, thank you for the 5-stars and kind words!. We will be sure to pass on your compliments to Daniel. Take care - GWR Kia.
Reply from Norton Way Group - GWR Kia
Good afternoon Sara, thank you for the 5-stars we are happy we could provide you with a great service. We will be sure to pass on your compliments to Muj and the team. Take care - GWR Kia.
Fantastic service.Took his time to…
Fantastic service.Took his time to assist me. Kept me updated.
Really patient and considerate.
Love my new car. Thankyou sat
February 7, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good afternoon Jane Mcgee, thank you for the 5-stars we are happy we could provide you with a fantastic service. We will be sure to pass on your compliments to Sat and we hope you are enjoying your new Stonic. Take care - GWR Kia.
Had wonderful experience and smooth…
Had wonderful experience and smooth process to purchase our car. Sat was very professional, helpings us with all questions and clarifing everything we needed. Never been so easy. Everything was so positive and we are driving away in new one. Thank you GWR Kia and Sat for such a wonderful process. Definetely recommend.
February 4, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Vijitha Duggumpudi, thank you for the 5-stars and kind words. We are happy to hear that you had a wonderful experience and the process of purchasing your car went smoothly. We will be sure to pass on your compliments to Sat and we hope you are enjoying your new Niro. Kind regards - GWR Kia.
Harsh Patwa has good selling skills and…
Harsh Patwa has good selling skills and convinced me to purchase a brand new car when I actually came to buy an ex-demo KiaNiro hybrid
January 25, 2025
Reply from Norton Way Group - GWR Kia
Good morning S Cotta, thank you for the 5-stars and kind words! Happy to help and we will be sure to pass on your compliments to Harsh. We hope you are enjoying your new Niro. Kind regards - GWR Kia.
I purchased a 72-plate Kia Sorento from…
I purchased a 72-plate Kia Sorento from a dealership on 14th January, but my experience has been far from satisfactory. Just two days later, on 16th January, the engine light came on, and the app flagged a fault with the transmission control system and a low battery. I booked an appointment with my local Kia dealership, GWR Kia in Brentford, for 23rd January, as the original dealership is nearly four hours away.
Since then, the car has been with GWR Kia, and they have been unable to determine the issue. All I keep hearing is that they’re waiting for Kia technical support to get back to them. It's now 28th January, and there’s still no progress. I find this absolutely shocking, especially considering every Kia dealership is supposed to have a master technician who should be capable of diagnosing and fixing their own vehicles.
What’s even more frustrating is that I’ve been left without a car entirely. GWR Kia told me they don't have any courtesy cars available until 25th February. This is by far the worst experience I’ve ever had with a main dealership when it comes to repairing their own vehicles. No one seems to know what’s wrong with the car or when it will be fixed, and everyone keeps pointing fingers without offering any solutions.
At this point, I’m seriously considering returning the car, as I’ve had enough of the lack of communication and accountability. I certainly won't be returning to this branch in the future and will consider travelling further for better service elsewhere. If you're looking for reliable after-sales care, I would strongly recommend avoiding GWR Kia in Brentford.
January 16, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Stcg 2, we are very sorry to hear that you have had this experience with us. We have passed on your comments to the service team and our head of business Matthew Scott whom you can contact at Matthew.Scott@GWRKia.com. Take Care - GWR Kia.
Payed for sidesteps to be fitted on…
Payed for sidesteps to be fitted on 20/12/2024 told would be done on the 3rd or 4th of January didn't get done until the 29th of January
December 23, 2024
Reply from Norton Way Group - GWR Kia
Good morning David Matthews, we are very sorry to hear that you had to wait so long for your sidesteps to be fitted. We have passed on your comments to the sales team and our head of business Matthew Scott whom you can contact at Matthew.Scott@GWRKia.com. Take Care - GWR Kia.
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