Wanted to thank Charlie Crouch for helping find my perfect car, amazing service and went above and beyond to help me find what i needed. This will be the third time ive been back to Kia Brentford dea... See more
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Charlie, Charlie and Sara were all brilliant from the first phonecall. They were supportive with highly indecisive me and gave time, advice and information. The best car dealership I have ever set foo... See more
GWR KIA contacted me over months prior to the end of my first 3yr deal. That kept me updated of vehicles available & what was on offer IE. Keep the car or swap. Transferring to my new vehicle was a s... See more
Company replied
Good initial discussion re vehicle pluses and minuses. Was a bit rushed to make a decision to reserve the vehicle as the company wanted to sell it before the end of the month account closures and t... See more
Company replied
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
963 Great West Road, TW8 9FX, London, United Kingdom
- 02038410241
4.6
Excellent
899 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5star service
Amazing service can not fault the guys here, Especially Jay & Harsh both helped and guided me through everything,, highly recommend kia service to anyone!!
June 23, 2026
Unprompted review
Wanted to thank Charlie Crouch for…
Wanted to thank Charlie Crouch for helping find my perfect car, amazing service and went above and beyond to help me find what i needed. This will be the third time ive been back to Kia Brentford dealership and i love how everyone is so helpful polite you are always in great hands.
June 11, 2026
Unprompted review
Excellent Customer service
Charlie, Charlie and Sara were all brilliant from the first phonecall. They were supportive with highly indecisive me and gave time, advice and information. The best car dealership I have ever set foot in and would highly recommend.
May 16, 2026
Unprompted review
Excellent and professional customer service!!!
Excellent Customer Service!!!
We were assisted by Rey, who was extremely knowledgeable about EV vans and very supportive. He organised test drive within minutes (we haven't make arrangements prior visiting showroom).
Rey was offering sound advice that truly assisted us in our decision-making process. Excellent and professional customer service!!!
May 2, 2026
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Miss, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear you received excellent and professional customer service. We will pass on your compliments to Rey. Take care - GWR Kia.
Rio Sawney at GWR Kia was exemplary
Rio Sawney at GWR Kia was exemplary in his dealings with me from start to finish, throughout the purchase and final handover of my new Kia PV5 Cargo Van.
His communication was second to none, always friendly and helpful, and forever keen to keep me in the picture with timely updates.
There were unfortunate delays in receiving the van, however these were totally out of Rio’s control, the first van ‘damaged in transit’ then second one held at port by Kia UK for 3 weeks before finally being delivered to the dealership! If Rio hadn’t been on their case I think it still may have been there!
Rio and his Manager James Grimes, made every effort to compensate me for the delays, providing a very nice courtesy car for over seven weeks (Kia Sportage), and negotiated some useful extras with Kia UK which was very much appreciated.
Since handover Rio has continued to be helpful and has given me plenty of tips and offers of assistance if needed.
I couldn’t be happier with the service received by him.
The showroom is also first class and the reception staff friendly and welcoming.
I would not hesitate to recommend the dealership, but particularly Rio for his customer focus and communication.
April 23, 2026
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Mark Roberts, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear your experience with us was exemplary. We will pass on your compliments to Rio and James. We hope you are enjoying your PV5. Take care - GWR Kia.
Excellent Customer Service!!!
Excellent Customer Service!!!
We were assisted by Rio, who was extremely knowledgeable and helpful regarding both the vehicle specifications and the leasing requirements.
Rio went above and beyond, offering sound advice that truly assisted us in our decision-making process. If you are looking to buy or lease a Kia van, we highly recommend seeking out Rio; he is someone you can trust to provide the right guidance. Excellent customer service!!!
February 1, 2026
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Catherine Boakye, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear your experience with us was excellent.. We will pass on your compliments to Rio. Take care - GWR Kia.
Dealt with Daniel Bartley at GWR Kia in…
Dealt with Daniel Bartley at GWR Kia in Brentford, talked us through everything so thoroughly and professionally.
April 9, 2026
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Mark Hibbert, thank you for the 5-stars and kind words! We are very happy we could help and we will pass on your compliments to Daniel. Take care - GWR Kia.
Left 8 messages for services to call me…
Left 8 messages for services to call me back. Explained to the operator in Manchester ( we live in London) the car is not able to be driven. They apologised but still no call backs . It has been a fortnight, gave up and went to a local garage.
Full service history with Kia , absolutely appauling . I will never buy another Kia again as a result.
Also the AA and my mechanic said the fault on tbe Sorrento was a never event . The pyros went off when i was driving down a road . No collison
@@@avoid@@@@
March 1, 2026
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning J, we are very sorry you have had this experience. Please could you provide us with some more details so that our Head of Aftersales can contact you to discuss this further. Kind Regards - GWR Kia.
Just purchased my 2nd Sportage from Kia…
Just purchased my 2nd Sportage from Kia Norton Way Group GWR.
Quick thank you to Mario who was knowledgeable, professional and polite.
Recommend speaking to Mario if you’re thinking of purchasing a Kia vehicle.
December 16, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good afternoon Karl Francis, thank you for the 5-stars and kind words! We are very happy we could help once again and we are pleased to hear you found Mario to be knowledgeable, polite and professional. We will pass on your compliments to him and we hope you are enjoying your new Sportage. Take care - GWR Kia.
Great service
I had to do a review as this was my first time getting my car service at GWR Kia and everyone was great at looking after me from start to finish.
For a change it was a pleasure to bring my car in for a service unlike all those years visiting Ford!
November 13, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Thank you so much for taking the time to leave us a review! We're delighted to hear that your first service experience with GWR Kia was such a positive one. Our team always aims to make every visit smooth, transparent, and welcoming, so it’s wonderful to know you felt well looked after from start to finish.
We really appreciate you choosing us after many years elsewhere, and we’re glad we could make servicing your car a pleasure again. We look forward to seeing you next time - GWR Kia.
Reactive service and great support
Had a small number of issues but Kia managed them well and now all resolved. Pleased with our car and the service received
October 2, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good afternoon Jane, thank you for the 4-stars and kind words! We are very happy we could help and we are pleased to hear that the small issues you had were resolved. Take care - GWR Kia.
Outstanding Salesman
Salesman, Mr Mario Mcpherson was very professional in his approach, very polite explained everything well to us about our purchase of the new vehicle. Would highly recommend him. Wish him all the best for the future.
October 23, 2025
Reply from Norton Way Group - GWR Kia
Good afternoon Harshad Pisavadia, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear you found Mario to be outstanding and very professional. We will pass on your compliments to him and we hope you are enjoying your new Picanto. Take care - GWR Kia.
Great experience. The visit to the showroom
The visit to the showroom, the friendliness of staff. The sales person was very helpful and professional.
September 18, 2025
Reply from Norton Way Group - GWR Kia
Good afternoon Nichhattar Pal, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear you had a great experience. We will pass on your compliments to the team. Take care - GWR Kia.
Reply from Norton Way Group - GWR Kia
Good morning Ibrahim Mao, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear you received a very good service. We will pass on your compliments to Benjamin. Take care - GWR Kia.
Great service and communication
October 3, 2025
Reply from Norton Way Group - GWR Kia
Good morning Joerg Bachtler, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear your experience was great. We will pass on your compliments to the team and we hope you are enjoying your new Sportage. Take care - GWR Kia.
Smooth experience
Smooth experience, good communication, quick delivery.
Good professional company to buy a vehicle from.
October 6, 2025
Reply from Norton Way Group - GWR Kia
Good afternoon Anthony Counter, thank you for the 5-stars and kind words! We are very happy we could help and we are pleased to hear that your experience went smoothly. We will pass on your compliments to the team and we hope you are enjoying your new Sportage. Take care - GWR Kia.
Keeping me up to date with everything…
Keeping me up to date with everything top bloke daniel
October 6, 2025
Reply from Norton Way Group - GWR Kia
Good afternoon F Dixon, thank you for the 5-stars and kind words! We are very happy we could help. We will pass on your compliments to Daniel and we hope you are enjoying your new Stonic. Take care - GWR Kia.
Have been to a couple of car…
Have been to a couple of car dealerships, and Kia Brentford was by far the best. Marvellous customer service, especially Muj.
October 1, 2025
Reply from Norton Way Group - GWR Kia
Good afternoon Anne Costelloe, thank you for the 5-stars! Happy we could help and we are pleased to hear you received marvellous customer service. We will pass on your compliments to Muj and the team and we hope you are enjoying your new Sportage - Take care GWR Kia.
Reply from Norton Way Group - GWR Kia
Good afternoon Amit Kotadia, thank you for the 5-stars! Happy we could help and we are pleased to hear that your experience was great and that you would recommend us. - Take care GWR Kia.
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