Norton Way Group - GWR Kia Reviews 

Keeping me up to date with everything top bloke daniel

Have been to a couple of car dealerships, and Kia Brentford was by far the best. Marvellous customer service, especially Muj.

Great , highly recommend

Staff were knowledgeable and very helpful.
The show room was very welcoming.

Outstanding service by the team at GWR Kia dealership—every step of the process was smooth and stress-free.

Harsh, the manager, was especially helpful and made me feel valued as a customer.

I love my new car and feel truly welcomed into the Kia family. Highly recommended!

My salesman Rey was fantastic. The quality of the car sold itself but the team were really helpful

Great service from Simon, honest and straight forward advice. On hand to support and the drinks and coffee are always welcome. A nice touch;

Really good

After my previous bad experience, I would like to take the opportunity to share a positive one.
This time, I had the pleasure of dealing with Chandan Senghani, the Workshop Manager, and I must say it was an excellent experience.
Chandan was very helpful and attentive, carefully listening to the issues I had with my car and taking them into consideration. He offered practical solutions and made sure that my car was properly fixed this time. He also understood the seriousness of my previous situation with the missing wheel nuts and did everything possible to restore my trust in the service.
If Kia Belford had more staff members like Chandan, I am certain the company would receive only positive feedback and five-star reviews.

Our salesman Daniel was very keen and willing to help, informing us about all the options for our purchase of a n EV3. He worked really hard to get us a deal that worked for us.

Quick and easy.

Very friendly good vibe knowledgeable and I’m extremely happy 😊

Sat was amazing with us really helpful and kind, solved all of our questions and gave us the best service

We had Muj as our representative for Kia throughout the entire process, and he was nothing short of professional. He walked us through every step, ensuring we fully understood everything. Muj was kind, respectful, and incredibly helpful. When it came time to collecting our car, he made the experience seamless and stress-free.
Thank you so much, Muj — we truly appreciate your outstanding customer service and support!

Beware if you bring your car here. I’ll start by saying if you’re buying a car here the experience is better than other garages. We have no complaints about the service we received on that occasion. On the back of the service we got when my partner bought a car previously, I decided to bring my Kia to GWR Kia for an existing aircon fault.
I was dealt with by a guy called Ben/Benjamin. The first issue was he couldn’t be bothered to set up an account for me. When I gave him my address it brought up my partner’s details, so he decided to use those. Not ideal.
Second issue, booked a date for the aircon check, since it wasn’t working, was told by Ben the car would be ready to pick up that day. Half way there I get a phone call telling me “the cars not ready”. Thats it, no explanation, no elaboration.
Turn's out the car wont be ready till next day. Pick the car up next day to be told they cant find the problem and will need the car for a week. It wasn’t convenient then so had to re-book. Next appointment was in two months.
Next appointment comes around. I bring the car in as arranged only to be told that a part that was ordered two months ago is not available, its gone missing or it was used by another tech, or maybe Benjamin didn’t order it at all, who knows. Bear in mind when they had the car two months ago, no one mentioned to me what was faulty, and now I find out they’ve ordered a part (supposedly).
The trip would have been a complete waste of time if my car didn't need a service. Ben wasn’t forthcoming about any additional products, I had to press him about other services that might be of interest. Finally settled for an engine flush which was part of a Kia car care add on.
So i get a phone call around 3.00pm telling me my car was about to be washed and would be ready by 4.30 that day. I turn up at 4.45, the cars still being washed.
Sat at the dealer for an hour before the car was sorted .
Bens getting the bill ready. “Oh the engine flush didn’t get done”, thats it, no explanation, nothing.
After pressing Ben for a reason, he made out that they’d run out of engine flush. Which was B.S. They’d run out of time more like or just couldn’t be bothered.
The only reason I chose the add on was for the engine flush.
Still they took it off the bill. As yet no word on when the cars aircon will be fixed (Its been two months already), and no offer to carry out the engine flush they missed out. And oh, the car they spent forever washing. Well that was dirtier than it was when I brought the car in. Pathetic really.
Customer care call me a couple of days later for a review. Needless to say it wasn’t favourable. And no I still haven’t heard back from them.
Disorganised and incompetent are words that would aptly describe GWR Kia’s service department.

Then process was smooth and the information given was 100% true to the nature of the car. The team was excellent in their contributions. Overall , it was professional approach. Treated well with Simon's cup of coffee. Great service.

James and then Daniel were very helpful from start to finish and made it a pleasant and stress free experience for me

The process of buying a car online and unseen was challenging for an elderly 'first timer'. Generally all was as stated on the Kia Website and the dealer and helped by the video walk around in the showroom.
Two issues were only identified at the point of sale and after delivery:
The Kia website stated the Niro 4 PHEV carried a vehicle tax of £195. I should have challenged this ealier in the process. However the special levy applied and the tax was in fact £620.
Secondly the two nearside wheel hubs were scuffed - a fact not noted in the walk round video or on delivery. I have had the hubs refurbished.
All part of the learning experience of a newcomer to online purchase.
However I shall not buy another car unseen and online again.
Chris W,
West Berkshire

I bought a Kia sportage last October and almost immediately had many problems with it. The sales people were very nice and helpful when I bought the car, but as soon as things started to go wrong with the car it was a different matter. I have now sold it back to Kia Brentford who gave me £5000 less than I paid for it, despite only having done 5000 miles and having it for just 11 months. It is now advertised back on their website with an inaccurate amount of previous owners listed for the car. The car was unreliable, the staff at Kia Brentford were unhelpful and untruthful in much of their dealings and I would not recommend anyone buying from this garage.