Previously I gave a 5 star review for the process of getting a new car, and how good Charlie Crouch was. Sadly, the process of trying to get my reservation deposit refunded is a nightmare. So many pro... See more
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See what reviewers are saying
Although in the end I couldn't find the car I wanted, I would thoroughly recommend this dealership, from the welcome from the highly professional and friendly receptionist, to the sales service I got... See more
Good initial discussion re vehicle pluses and minuses. Was a bit rushed to make a decision to reserve the vehicle as the company wanted to sell it before the end of the month account closures and t... See more
Company replied
Wanted to thank Charlie Crouch for helping find my perfect car, amazing service and went above and beyond to help me find what i needed. This will be the third time ive been back to Kia Brentford dea... See more
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
963 Great West Road, TW8 9FX, London, United Kingdom
- 02038410241
4.6
Excellent
902 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 24 hours
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MR SAT VERY PROFESSIONAL AND KIND KIA…
MR SAT VERY PROFESSIONAL AND KIND KIA SALES ASSISTANT.
THANKS FOR YOUR TIME AND YOUR PROFESSIONALITY.
March 25, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Giovanni Leonardo, thank you for the 5-stars! GWR Kia prides itself on being professional and are glad we could help. Take care - GWR Kia.
Sat was really helpful and made sure…
Sat was really helpful and made sure everything was ready. Collected my car today and I am so pleased with the service and car. Thank you Sat for everything
March 24, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Hannah Cherifi, thank you for the 5-stars and kind words! Glad we could help and that you enjoyed your experience with us. Take care - GWR Kia.
Disappointing!
Initially the service was good but after I paid for the vehicle but hadn't collected it I found interest had gone as far as my situation was concerned. Eventually I got my car due to asking to speak to a manager and I am now struggling to get a response with getting linked to the kia app which still remains linked to the previous owner!!!!
March 6, 2025
Reply from Norton Way Group - GWR Kia
Hi there, we are sorry to hear of your aftersales service with us and the lack of communication. We have passed your comments on to our managers including our head of business Matthew Scott whom you can contact at matthew.scott@gwrkia.com we hope we can restore your faith in GWR Kia.
Kind regards - GWR Kia
Great and attentive service from Sat.
March 22, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Doug, thank you for the 5-stars! Take care - GWR Kia.
Excellent service from the team, in particular Simon Anderson
Excellent service from a very personable Simon Anderson. However, being the biggest in UK coupled with the many variants of the KIA Sportage model it was sometimes unclear of the differences (e.g. 18" / 19" wheels?, Contradiction on paper work and website, and the available trimmings to see at first hand -Shadow model. Despite that, excellent service from the sales team in the midst of building refit. Very happy with the model purchased. I look forward to excellent after sales / service from Norton Way in the same capacity.
December 21, 2024
Reply from Norton Way Group - GWR Kia
Good morning h gill, thank you for the 4-star rating and kind words! We are pleased to hear that the service you received was excellent especially from Simon. We will be sure to pass on your compliments to him and the team and we hope you are enjoying your Sportage. Take care - GWR Kia.
Freindly and helpful staff
Freindly and helpful staff, in particular Delair who was the saleman we dealt with. He was efficient followed things up for us and the purchase and trade in was seemless.
February 27, 2025
Reply from Norton Way Group - GWR Kia
Good morning Debbie Lawton, thank you for the 5-star rating! Happy we could help. We will pass on your compliments to Delair and we hope you are enjoying your Ev6. Take care - GWR Kia.
I felt at ease with Simon .
I felt at ease with Simon .
He was really helpful and knowledgeable .
He was very friendly and talked me through any of my worries.
He was 10/10 for me .
March 7, 2025
Reply from Norton Way Group - GWR Kia
Good morning Mr James, thank you for the 5-star rating! We are pleased to hear that your experience with Simon was 10/10 and we will pass on your compliments him. We hope you are enjoying your Stonic. Take care - GWR Kia.
Top service
Great all round always answer any questions straight away kept me informed regarding my car delivery and not just treating me as a client but everyone I dealt with, Dilar, zaman also so helpful and friendly would highly recommend
February 26, 2025
Reply from Norton Way Group - GWR Kia
Good afternoon Jayne, thank you for the 5-stars! We are glad we could help and we are pleased to hear that everyone you dealt with was helpful and friendly. We will pass on your compliments to Dilar, Zaman and the team and we hope you are enjoying your Sportage. Take care - GWR Kia.
I would highly recommend Kia GWR and…
I would highly recommend Kia GWR and Sat Phull for support. I picked up my car yesterday and am very happy. Sat kept me updated on the progress of my car and any queries I had. Thank you Sat.
March 14, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good afternoon Nisha Benning, thank you for the 5-stars! We are glad we could help and we will pass on your compliments to Sat. Take care - GWR Kia.
Great service from Sat
March 14, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Guuled Sabriye, thank you for the 5-star rating! Happy we could help. Take care - GWR Kia.
I had the pleasure of dealing with Sat
I had the pleasure of dealing with Sat, he provided great customer support, very knowledgable, very accessible and a great guy who helped us throughout the process of getting a car. Thank you Sat
March 14, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good afternoon Sheryar Butt, thank you for the 5-stars! We are glad we could help and we are pleased to hear that Sat was very supportive. We will be sure to pass on your compliments to him and we hope you are enjoying your car. Take care - GWR Kia.
Great Experience at Norton Way Brentford
Purchased a Kia Picanto from GWR Kia in Brentford. Thank you to our Sales Executive, Simon Anderson, who provided an excellent service and enabled us to complete the sale in 1 visit to the garage since we were coming from a distance. Simon made sure the car was ready in advance including test driving it for us, provided full detailed videos with commentary and took time to patiently respond to our questions via calls and emails. Thank you also to Charlie, who helped to alleviate concerns about the internet transaction.
We were very happy with the service at the garage on the day, Simon accompanied us on a test drive and then helped us through the completion of the sale. The performance and condition of the car was great and we would definitely recommend Norton Way.
February 1, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good afternoon Kathleen, thank you for the 5-stars! We are glad we could help and we are pleased to hear that you received excellent service. We will pass on your compliments to Simon and Charlie and we hope you are enjoying your Picanto. Take care - GWR Kia.
Sat very efficient and welcoming.
March 14, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Bennie Szokolovics-Abrenica, thank you for the 5-star rating! Happy we could help. Take care - GWR Kia.
Sat was friendly professional and very…
Sat was friendly professional and very helpful. Great customer service. A delightful experience on picking up car. He explains everything easy to understand
March 14, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Chania Szokolovics, thank you for the 5-stars! We are glad you had a great customer experience with us. Take care - GWR Kia.
Horrible after sales services specially…
Horrible after sales services specially from Habib Mohammed ont of the sales manger… just keeps on refusing to finish his commitments.
February 26, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Henry Costa, thank you for bringing this to our attention and apologises for the experience you have had with us. Please could you provide us with your contact details to info@nortonway.com and information about your experience so our general sales manager James Grimes can get in contact with you. Take care - GWR Kia.
Sat was helpful and professional in all…
Sat was helpful and professional in all my dealings. He made the process of buying the car problem free.
March 13, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Phil Horan, thank you for the 5-stars! Take care - GWR Kia.
Reply from Norton Way Group - GWR Kia
Good morning Stuart Ballard, thank you for the 5-stars! Happy you chose GWR Kia. Take care - GWR Kia
sat was very welcoming and assisting us…
sat was very welcoming and assisting us with our motability enquiry. Sure to be back to process the application
March 11, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good afternoon Marilinaviegas, thank you for the 5-star rating! it is much appreciated and we are pleased to here that Sat was very welcoming. We will pass on your compliments to him. Take care - GWR Kia
Sat was really helpful explained…
Sat was really helpful explained everything great Service would recommend
March 10, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Karen White, thank you for the 5-star rating! it is much appreciated. Take care - GWR Kia
Sat was really helpful taking us…
Sat was really helpful taking us through the process and arranging the car making the day special.
March 10, 2025
Unprompted review
Reply from Norton Way Group - GWR Kia
Good morning Michael White, thank you for the 5-stars happy we could help and hope you are enjoying your new car! All the best - GWR Kia
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