Wimbledon Honda did us a great deal on a used Jazz - it was probably in our favour that the branch was closing! Ravi could not have been more helpful, and the car was prepared immaculately for handove... See more
Company replied
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See what reviewers are saying
Pleased with the service at Norton Group when we bought our slightly used HR-V. Helpful overall and straightforward&honest.Personally I would have hoped for a "surprise&excite" final moment when we p... See more
Company replied
We had a positive experience with the Sales Manager seeming to pick up on our anxious reasons to buy one of their cars. The only "second hand" a cancelled order with 9 miles clocked - was offered imme... See more
Company replied
Ravi did a very good job of videoing the car and also arranging for an interior defect to be corrected. He was helpful at all stages, which made the transaction easier. There is slight abrasion on par... See more
Company replied
Company details
Written by the company
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Written by the company
- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Contact info
60-62 West Hill Road, SW18 5HT, London, United Kingdom
- 02039845968
4.6
Excellent
285 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service - clam, patient and understanding.
November 18, 2022
Reply from Norton Way Group - Wimbledon Honda
Hello, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! All the best – Wimbledon Park Honda.
New HONDA car
Friendly, helpful and efficient. Have been informative throughout the waiting months for my car to arrive.
Good customer service.
November 17, 2022
Reply from Norton Way Group - Wimbledon Honda
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work and hope you'll stop by again soon! Thank you for your patience. Best Regards, Wimbledon Park Honda.
Had Good deal from them best deal in…
Had Good deal from them best deal in the market
Sales adviser was really helpful
Hand over was convenient.
Thanks
October 26, 2022
Reply from Norton Way Group - Wimbledon Honda
Good morning, thank you for taking the time to write us a lovely review! We are so pleased to hear you enjoyed your experience with us, and we hope you are enjoying your new car. We are glad we could help. Take care - Wimbledon Park Honda.
Honda cb1000r + bike is mint as stated
I was really pleased with the Honda cb1000r+ Peta sent me an in depth video of the bike and it helped me buy the bike first class from start to pick up from Peta and Rob at Wimbledon Honda
October 24, 2022
Reply from Norton Way Group - Wimbledon Honda
Hi Steve, thank you for taking the time to write us a lovely review! We are so pleased to hear you enjoyed your experience with us, and we hope you are enjoying your new bike. We look forward to welcoming you back again soon. All the best - Wimbledon Park Honda.
There was some confusion over the…
There was some confusion over the handover date , which I had to rearrange some time off
This is why I gave it 4/5*
November 2, 2022
Reply from Norton Way Group - Wimbledon Honda
Hello, thank you so much for taking the time to leave us a 4 -star rating - it's much appreciated. We look forward to welcoming you back again soon. All the best – Wimbledon Park Honda.
Excellent customer service
Thanks to Geanina and Tracy for the excellent customer service - very happy with the new CR-V
November 2, 2022
Reply from Norton Way Group - Wimbledon Honda
Hi there, thank you for taking the time to leave us a lovely review! We are pleased to hear you were happy with the service provided and will pass on your compliments to the team. We hope you are enjoying your new car. We look forward to hearing from you again soon. All the best - Wimbledon Park Honda.
Very helpful and friendly team.Tracy…
Very helpful and friendly team.Tracy Foster was friendly and helpful throughout the process.
November 2, 2022
Reply from Norton Way Group - Wimbledon Honda
Hello, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! All the best – Wimbledon Park Honda.
Thank you for the help and advice
The team made a difficult decision easy. They were always ready to answer questions, had endless patience from the initial visit to the handover and even after the car was brought home were phoning to ask if we had any
problems/questions and how I was finding the car. They were all very knowledgable, pleasant people to deal with and I would highly recommend them.
October 29, 2022
Reply from Norton Way Group - Wimbledon Honda
Hi Pat, thank you for taking the time to write us a lovely review! We are so pleased to hear you enjoyed your experience with us, and we hope you are enjoying your new car. We look forward to welcoming you back again soon. All the best - Wimbledon Park Honda.
Purchased new car
Purchased new car - very efficient and helpful sales team and good after sales care.
October 12, 2022
Reply from Norton Way Group - Wimbledon Honda
Hi Dermot, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you found our service excellent. We look forward to welcoming you back again soon. All the best - Norton Way Honda.
Excellent customer service thank you
October 18, 2022
Reply from Norton Way Group - Wimbledon Honda
Hi there, thank you for the 5* rating! Very pleased to hear you had an excellent experience with us. All the best - Wimbledon Park Honda.
Reply from Norton Way Group - Wimbledon Honda
Good morning Al Raimond, thank you very much for the 4-stars glad you had a good experience with us, but please let us know what we could have done for that extra star! All the best - Wimbledon Park Honda.
Team awesome at Honda
I finally received my first big bike an awesome Honda 1100DCT. This all came about after Sales Manager Rob Reynolds spoke with such passion and perfect product knowledge about my dream bike. His polite customer approach and professionalism was so impressive as soon as I sat on the 1100, I knew it was the bike for me. Rob was totally honest and truly believed in the product he was selling. Rob has enhanced the great reputation Honda has held for many years. Thank you, Rob and Honda, for my new girlfriend (oops) I mean motorbike.
September 29, 2022
Reply from Norton Way Group - Wimbledon Honda
Good afternoon Colin - Thank you for the 5* review and your kind comments. We appreciate your feedback and are pleased to hear that your experience with our dealership was positive. We look forward to seeing you again in the near future, we hope you are enjoying your new bike! All the best - Wimbledon Park Honda.
Thanks
Thank you to Daniel, Claudia and the team at Wimbledon Honda for their help with my recent purchase of a Citroen Picasso. Friendly and welcoming service - and great little car!
August 21, 2022
Reply from Norton Way Group - Wimbledon Honda
Hi Debbie, thank you very much for the 4-stars glad we could help! But please let us know what we could have done for that extra star. Take care - Wimbledon Park Honda.
Honda PCX
All staff were pleasant, polite and helpfull with in depth knowledge of the Honda range assisting in making the best choice for my needs.
Handover and after sales options were fully explained.
October 3, 2022
Reply from Norton Way Group - Wimbledon Honda
Hi Brett, thank you for taking the time to write us a lovely review! We are so pleased to hear you enjoyed your experience with us, and we hope you are enjoying your new car. We look forward to welcoming you back again soon. All the best - Wimbledon Park Honda.
Brilliant from the moment Dan picked up…
Brilliant from the moment Dan picked up the phone through to the delivery of the vehicle a few days later.
September 23, 2022
Reply from Norton Way Group - Wimbledon Honda
Good morning Kevin - Thank you for the 5* review and your kind comments. We appreciate your feedback and are pleased to hear that your experience with our dealership was positive. We look forward to seeing you again in the near future. All the best - Wimbledon Park Honda.
A new Honda Jazz
Buying a new Honda Jazz was a seamless experience from start to finish. No fuss, no muss.
September 29, 2022
Reply from Norton Way Group - Wimbledon Honda
Good morning Tim - Thank you for the 5* review and your kind comments. We appreciate your feedback and are pleased to hear that your experience with our dealership was positive. We look forward to seeing you again in the near future. All the best - Wimbledon park Honda.
I came to collect my new car
I came to collect my new car. Sadly due to high volume of unexpected traffic in the area i was delayed by 40mins. I called Jaspal and he was very understanding and assured me all be ok. I was greeted by Klaudia, very helpful and friendly. All documents done calmly and showed me all the functions in the car. It was a wonderful experience from start to finish. SERVICE WITH A SMILE.
October 1, 2022
Reply from Norton Way Group - Wimbledon Honda
Good morning! We are very happy to hear that the collection of your car was a smooth process and that you enjoyed your visit, we hope you are enjoying your new car! But please let us know what we could have done for that extra star.
Excellent costumer services
Excellent costumer services, since process initial, follow up and finalization.
Thank you very much for all support.
September 23, 2022
Reply from Norton Way Group - Wimbledon Honda
Hi Adriana, thank you for taking the time to write us a lovely review! We are so pleased to hear you enjoyed your experience with us, and we hope you are enjoying your new car. We look forward to welcoming you back again soon. All the best - Wimbledon Park Honda.
Excellent service!
Gianina and her team were courteus, friendly and efficient throughout the process. I have bought and sold many cars but rerely has it been such a pleasurable experience. Well don!
September 29, 2022
Reply from Norton Way Group - Wimbledon Honda
Hi Frank, thank you for taking the time to write us a lovely review! We are so pleased to hear you enjoyed your experience with us, and we hope you are enjoying your new car. We look forward to welcoming you back again soon. All the best - Wimbledon Park Honda.
Car inquiry
I enquired more than once by email regarding a car I was potentially buying & on both occasions I received a reply that I will be contacted.
Unfortunately on both occasions the sales guy never bothered!
Very disappointed, will think twice in the future in contacting this dealership!
September 23, 2022
Unprompted review
Reply from Norton Way Group - Wimbledon Honda
Hey M Y, we are sorry that you are disappointed with the slow response from our sales team at Wimbledon Park Honda. We pride ourself on our service standards and we try to respond to enquiries as quick as we can. We noticed that you were in contact with our Sales Manager at the branch with regards to this matter. We strive to provide all our customers with outstanding service and seek positive outcomes for every circumstance. If you would like to discuss further, kindly contact our Sales Manager Geanina Tivadar at the dealership. Kind regards, Wimbledon Park Honda.
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