Norwegian Air Shuttle Reviews 4,319

Flights good.
Staff on board flights very good.
But... oh boy.. when you want a refund (even when you have booked a fully-refundable flight!!!) they take FOREVER to refund you.
And, to make it worse, contacting Norwegian is very, very, very hard to do. Clearly they want customers money, but they have ZERO idea about customer service.

Many things went wrong. We went with the famous flight that was returned back from Luleå. Things that went wrong.

1. We booked seat for window, there was no window, a wall instead.

2. Greedy staff during flight. They even take paid for water, coffe and tea.

3. The flight got cancelled and returned back to Arlanda due to technical issues. The issue was things that was important for landing during cold conditions. Pilot seems have not checked this before take off.

4. During our way back to Arlanda due to cancellation it means our flight time doubled from 1.20H to 2.40H. Anyway we were not given anything, not even water. During the chaos flight attendant takes still paid for orders. It should been given for free for every passenger. They should not taken paid for anything but its all about busniess, even when crashing I guess also they would take paid. Last minute money to the company.

5. According to EU law, when a flight is cancelled you get the will to get money back or have a next flight rebooked. As we know from pandemic, Norwegian was one of many flight companies who didnt pay customers back their money, so in this case. There is no option for this, you are forced to accept next day change of flight, if you want money back? Line 40 minutes in call, and probably they will not give you anyway.

6. My flight was morning, the changed flight was evening with over 10 hours difference in change. Norwegian doesnt care that people will not stay in Luleå, the last bus for me was 19.20, the airplane would come 19.05, I would missed the last bus.

7. Customer service at call and customer service for Norwegian in Arlanda says two different things. They are not in sync. I had this issue that there was no connecting bus in Luleå, so I changed my flight for the next comming day that would fit with the schedule, but the hotel reservation didnt change. Arlanda staff for Norwegian says that I need to make the call, they will help me. For the call im told to go back to airport staff again. But after a 2nd call I get to know that the information I got was incorrect and Norwegian does only cover 1 night of hotel, the rest you need pay. The answer before was that I need pay but Norwegian will pay the money back. That was a lie.

8. During cancellation we get an sms about what will be changed. Its on English. This flight is inbound Swedish. That means the SMS should be in Swedish and than English, not only English.

9. Treatment of old, the old got barely any help. I was even chocked they were not the first to be given water, the staff didnt care as mentioned already. The old must have had a hard day, imagine getting an SMS in only English, and than you need have a phone that you can browse with and accept conditions etc. Even the bus in Luleå some of them you need to call for booking atleast 24 hours before (or before 17.00) so its more than just administration of Norwegian.

10. My luggage also broke, the staff carrying for luggage doesnt care about taking care of checkin baggage. I have now 7 days on me to buy a new one and prove reciptes. Why is everything about me paying first not them? What if I dont have money for example?

11. The call it voucher during a cancellation. But actually its as what many private companies gives a "Expense report". Difference is that in a private company you have the permission from a manager so nothing can go wrong. But Norwegian is doing it differently, you will pay, and than you will ask for a claim and try if it works. The risc of paying for something that is not covered by Norwegian is very high.

12. My arrival time to Luleå orginaly would give me a waiting time of 1 hour for the bus, now its changed to 3 hours. I have not been compensated for this.

13. There is many EU laws to follow, I know there is one EU law that gives you right for compensation during cancelled or rebooked flight, but Norwegian has not talked or informed anything about passengers rights locally aswell as on EU level. Which I see as corruption. Norwegian just as whole this industry, takes advantage of people not knowing the laws. You need to lawyer for cases like this in general. People should be relaxing.

The trip got changed to an earlier flight. After hours of complains, never Norwegian again. They do simply not care about us. They follow EU laws but bends it, and only follows for the extent they need to. The hotel we got for example is the cheapest in Arlanda, there is not even toothbrush and toothpaste included.

Norwegian names even their lunch compensation as "Voucher" but Norwegian is doing like many European flights do. Putting the cost on the passenger and than you put it for trial, called as claim back money. The risc is that you might have paid for things that is not covered by Norwegian, the lunch should been a real voucher not a expense report. Thats done by employees who has permission from a Manager already.

The worst airline I have ever seen in my life!!!

Never had any good flight with them. Always trouble! Delays, cancellations, luggage broken, bad customer service etc. etc.

They even managed to cancel my flight from Oslo to Tromsø 50 min (!!) before departure. Next flight they could offer me was 2 days later. So of course i booked another flight myself, and the lady from Norwegian who was behind the counter said i could claim a refund. It's now 2 months later and still didn't hear anything from them.

At the time that i am writing this review i am waiting at Alicante airport, to take my flight to Oslo, of course with a delay, AGAIN!

The most unreliable airline ever.
Please DO NOT book with them.

The busses are more reliable than Norwegian Airline.
Plus in London their customer service was very unhelpful and rude. Especially their Manager doesn’t even know how to speak.

This would be my first and last time I booked with them.

Thank you

I have flown 6 times with Norwegian and haven´t had any problems so far. I don´t recognize what the other reviews say about the staff having bad attitudes. They have always been kind to me

I wish I could give zero stars.
I booked a flight with Norwegian to fly on the 22nd of December, but it was canceled, completely ruining our travel plans. Instead of rerouting the passenger on the next available flight as required by EU Regulation 261/2004, they only offered a flight on the 24th—too late to spend Christmas as planned.
To make matters worse, they refused to book a flight on another airline, even though it’s their legal obligation. I was forced to pay for a new ticket myself without certainty of being refunded (380 euros one way), which added unnecessary stress and financial burden during the holidays (not even mentioning that I am left without money after paying such amount).
This airline clearly disregards passenger rights and shows zero concern for their customers' well-being. Avoid them!

Cabin crew was so moody on the flight “Munich-Rovaniemi” and “entitled”they probably think they do us a favor. So moody attitude, told me to watch my kids. Will you tell me what to do? I flow by many airlines: Emirates, Lufthansa, Iceland Air etc. and those airlines are not even in the same level as Norwegian but they are much more pleasant, helpful and friendly. And always smiling. Not like this “crew”. Horrible.

I paid for my seat . Now i have been allocated another seat which was half of its price. Also the flight is being operated by Avion express which is not their. Flight is Hel to Oslo. DY1191

My name is Maria Santana. I’m trying to add baggage and I can’t. Not from Edreams (which send me to the airline website) neither the airline website (which send me to Edreams) no one takes responsibility. Edreams said they don’t have access and Norwegian airlines said they don’t have either, that is only managed by Edreams. For me it looks like miscommunication and I am the one who is gonna pay more in airport to add my baggage!

Extremely Disappointed with Norwegian Airlines' Handling of Canceled Flights

I am very disappointed with how Norwegian Airlines has handled my canceled flights. Despite being entitled under EU Regulation 261/2004 to a rebooking at no additional cost—even on another airline if necessary—Norwegian has refused to provide a suitable solution.

I have repeatedly requested to be rebooked on available flights that fit my schedule, including those operated by other airlines, but Norwegian has ignored these requests and instead directed me toward a refund.

This lack of responsibility and customer care has left me stranded and extremely dissatisfied.

I cannot recommend Norwegian Airlines to anyone who values reliable service and accountability.

Customer service is probably thr worst ive ever seen. Flight arrived so late the airport was shut when we landed (they kept the runway open for us). There was no public transport due to us arriving so late. Choices were to either wait 6 hours for the next bus or get an uber (which was massively more expensive due to the time of night). Submitted my claim which was rejected after TWELVE WEEKS. Spent hours on hold with customer service trying to see the status of my claim, only to ge throught to people who couldnt be bothered to help me.
I think its disgusting for them to reject my claim, I shouldn't be out of pocket due to their poor management.

I've been flying with Norwegian for as long as i can remember, the only issues i have had so far is with airport boarding staff (Which is not a problem with Norwegian, rather Avinor, as I have only had this experience once at an Avinor airport,) I've never experienced any canceled flights either as i can remember, i love this airline.

We were very upset that it took Norwegian so long to deliver our missing suitcase, and that they have failed to explain the delay or compensate us for ruining our holiday. Despite locating the suitcase on day one, the airline didn't deliver it until day five of our seven day holiday.

N4KI8X

Not possible to change seat because of height even 2 month before departure from Billund, bad customer service compared to Ryanair where there where no problem

Beware at the airport as Norwegian airlines send you to a check in kiosk where you incur extra charges even though you have already checked in online. They then refuse to refund you even though there is an obvious error. Staff are exceptionally rude and unhelpful at the airport which was very upsetting especially at the start of a holiday.

Terrible airline. The employees, specially at the gate, are rude and hostile. They made me pay a fee for a cabin luggage, even though the checkin luggage was included. Would not be so bad if they were friendly and helpful. But the overall attitude is very very bad. Last time travelling with these guys.

This airline is superb in supporting partially disabled folk. The service at all airports was excellent

I want to share a feedback for the future. Your airline has no customer understanding what so ever. Our luggage was destroyed by your airline on the 12 October. We went to station at Arlanda to get help, there lady told us she has no idea how claim works and asked to scan a QR code. I did that right away, respecting the 7 day rule. Took all pics, attached invoices, filled in account details, got a message claim was created and got a reference. I left the airport. What a surprise that in the confirmation SMS was a link, which I disregarded, as I already have an sms with confirmation and a reference. I needed to follow link and fill in info I have already provided on another page. Where were I uploading pics? where did I leave my account details? And now I get an answer that since I provided second part of info after 7 days - you will not refund us. Excuse me? I have got your message and reference on the same day? I sent all pics and all proofs that I reported in time! You have an absolutely inhuman process! In the airport, with broken stroller bag with a baby - you think I will follow some link? When you text "claim created?". Say in your message then "You are almost done, one more step left." you are scammers who trick people like that not to pay that refund back. Will never use you again, will tell all my friends and family. You saved 130€ on us - great for company to earn money of our unpaid damages. Guess that is the way if you have a bad company. Shame on you, on your process designers and on how you treat customers. And do not even bother answering with polite chat GPT generated message. Shame on this company and its workers.

Left us stranded at an airport when they cancelled our flight due to tech difficulties. No reps from the airline to help out the 200+ passengers, no info and no support whatsoever.
Customer service shuts at 18 on a Sunday, so you are then basically shafted. Customer service and support is a travesty!!!