Norwegian Air Shuttle Reviews 4,326

Left us stranded at an airport when they cancelled our flight due to tech difficulties. No reps from the airline to help out the 200+ passengers, no info and no support whatsoever.
Customer service shuts at 18 on a Sunday, so you are then basically shafted. Customer service and support is a travesty!!!

We were scheduled to fly with you on October 13th at 09:35 AM from Rome-Fiumicino to Copenhagen. We arrived at 06:30 AM and were first in line for check-in. At check-in, Norwegian informed us the flight was overbooked, and we might not get on. We were told to wait at the gate, but ultimately, we and 16 others were denied boarding. I informed Norwegian that I have a chronic illness and must take medication daily, making it critical I return on October 13th. Despite this, we were told nothing could be done. Norwegian offered us a flight on October 14th at 9:30 PM, but this was unacceptable due to my condition AND the fact that it is a delay of 36 hours. We declined and instead booked another flight with another company. I still have not received the 400€ in compensation or got any refunds for the flight ticket. Absolutely crazy to overbook a flight with more than 16 passengers and have the audacity to rebook us on a flight 36 hours later. I will from now on avoid flying with you ever again and hope people will do the same if they want to make sure to get on the plane via the ticket they have booked and paid for at Norwegian.

I got charged double for my check-in baggage, I've been waiting 20 days for a response on my refund.
I got an answer after sending them a reminder on email, telling me to have patience on the case, so I call them to see what's going on and they cannot connect me to the right department, it's all hidden behind online forms, no response, no updates and they say the handling time is 9 weeks from a submitted claim.

I had a big trip planned for October. We were due to fly Dublin > Riga (with Ryanair), Riga > Helsinki (with Scandinavian), Helsinki > Stockholm (with Scandinavian), Stockholm > Athens (with Norwegian) and Athens > Dublin (with Aer Lingus). My grandfather unfortunately passed away a few days prior to the trip and I had to cancel. All of the other airlines were very sympathetic and offered full refunds, except for Norwegian. I sent them all relevant documents and at an already highly stressful time they made things worse. A really, truly, horrible company with no empathy whatsoever. I will never fly with them again and will strongly encourage anyone else not to do so.

Norwegian, getting other companies to fly for them and does not give any compensation for it

Useless airline, delays all the time, worst staff, trash planes, just stop exist PLS

Horrible little company. They broke my luggage and don't accept the claims despite their personnel at the airport verified the problem and created a claim for me.

DO NOT USE THEIR CAR HIRE SERVICE. Their third party company Will Scam you. Just look att all the reviews!! Cartrawler that work with norweigian is scammers!

Flight was cancelled 3 hours before departure and re-booked on flight for the following morning. We had to book our own hotel room for the night, and are still waiting for a refund a month later. I don’t understand how Norwegian think it is acceptable to make their customers wait this long for their money.

Hele virksomheden forekommer suspekt. De forsinkede mig to dage i London, aflyste bare hjemrejseflyet.
Ingen arrangement for overnatning eller noget som helst.
De anderkendte mit krav da jeg indleverede det, men siden er der intet sket i to måneder. De svarer ikke på henvendelser og bortset fra den oprindelige kvittering er der total stilhed.

Denne mail fik jeg 7. august - og siden er det som at råbe ind i et tomt hul:
---
Hi Carsten,
We have received your case with ticket ID: 2728786 If you have any additional information that you think will help us to assist you, please feel free to reply to this email and attach any documents.
Thank you again for contacting us, we will get back to you as soon as possible.

Kind regards
Norwegian Customer Care

Thank you Norwegian air for two of the softest most pleasant landings I have experienced in a long time. It’s clear you prioritize the comfort of your passengers.

We are booked to fly to a funeral in the morning today and return early evening the same day. Norwegian canceled our departure and rebooked us on a flight that does not allow us to attend the funeral. That, obviously, is absolutely devastating.

But how can Norwegian, LEGALLY, rebook us on a flight landing at 15.30, now further delayed to 15.55 (almost four hours later than the flight we bought) when our return the same day is 18.40, meaning check-in at 16.40?

Shame on you, Norwegian! Shame!

I changed a ticket day and time for some reason the day did not get changed and only time. I called customer service to have this sorted out they could not help me and ask me to pay the fee to change it again and see refund for previous change. All got declinced. I did all this within 15mins of ticket change, they scam me for 600euro total. Watch out norwegian is not what they were. Scum scammer company now.

One too many time's I've pre-ordered meals and have not gotten. Not only have I not gotten them but many of the middle rows were COMPLETELY IGNORED as they just sped through them without being able to say anything.

I don't want a refund I want things to effing work.

Don¨t pre order meals. It's a con.

We have had many flights with Norwegian - always with great success, -until now!
Today the flight has been delayed for almost 8 hours because of something tecnical. This can happen for anyone and any airline.
Compensation so far has been 2 times 12 Euro coupons for food and drinks (thats okay:).
Norwegian has to give a larger compensation and this might be the breaking point - hopefully they will pass this test as well, -as the have passed all the other tests - cross my fingers :)

I can only say Norwigian Air is inevitable if the best airlines I been with.
I flown from Riga to Copenhagen.
Copenhagen to Gartwick.

Gatwick to Riga via Copenhagen. Food is good.
Staff are so friendly.. they keep you up to date.
Toliets are clean and you can stand up in them.
Really friendly...10 out of 10..

There App is great. Gate number up on app before airport screens.
Keep up the good work.

They have the worst app/log in procedure ever!! you sent an email to reset the password, they sent you a new password, you try to log in but keep receiving the same message "your password is wrong". " Prøv igen senere. Hvis problemet fortsætter, så ring til Internetsupport på (+45) 70 80 78 80" - and there is no option to fix this! OUTRAGEOUS!!

In 2020, I purchased tickets to the US with Norwegian. When the pandemic hit, instead of a refund, they offered me CashPoints. I accepted, thinking I could use them once things returned to normal. However, Norwegian stopped flying to the US, and my points expired. In the end, I lost my money, and the airline offered no reasonable solution. Extremely disappointing experience—completely unprofessional and unacceptable!

I recently had an unfortunate experience with Norwegian Airlines.

I initially attempted to book an internal flight from Oslo to Bergen through the Norwegian Airlines website, but due to a technical issue, I had to complete the booking via Booking.com. Unfortunately, upon arriving at the airport, I discovered that I had inadvertently booked the flight for the wrong date, a month later than intended.

Despite the fact that there were numerous available seats on the correct day and no logistical impact on the airline, I was required to purchase new tickets at full price. This resulted in my family effectively paying twice for the same journey.

We had a hotel reservation in Bergen that we could not cancel, which compounded our difficulties. What I find particularly troubling is that Norwegian Airlines had ample time to cancel the incorrect booking and suffered no additional costs, yet still chose to charge us twice. I was actually speaking to the NA desk at Oslo airport so they could have easily changed it.

While I understand that flexible ticket options are available, these would have been prohibitively expensive, costing nearly as much as the original tickets. It raises the question of why all tickets could not have some degree of flexibility to account for honest mistakes, thereby demonstrating compassion and understanding towards your customers.

In an age where digital automation often overrides human judgement, it is disheartening to see how strict adherence to inflexible policies can result in negative experiences that tarnish a brand’s reputation. The decision to charge my family twice for what was clearly an honest mistake has left a lasting negative impression. I was also informed at the check-in desk that situations like mine "happen all the time," which only adds to my disappointment.

As a result, I find it difficult to consider flying with Norwegian Airlines again and would advise friends and family to seek alternatives.

Compounding this again was the fact you have no one human to speak to afterwards. Booking.com say "speak to NA" and NA say "Speak to booking.com.

They send you around and around in a circle to frustrate and demotivate you.

I think it's sad that the majority of large businesses these days seem to feel it's ok to treat their customers like dirt. It doesn't make you want to leave your home.

Excellent flight from Edinburgh to Copenhagen. Very friendly cabin crew. Arrived exactly on time.1000 times better than Ryanair. Would definitely fly with them again.