Notjusttaps identified the correct replacement tap valve from dimensions supplied by me. They provided a speedy response and then dispatched the order by tracked post. When the items arrived they fitt... See more
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We had a broken bathroom bason after something being droppedbin it Initially looked across internet for a turnround of items needed to repair asap. What a turn round within 24 hrs this companyhad... See more
Company replied
I needed two tap tops for a bath mixer tap. The detailed description given on the product allowed me to work out if they would fit. This saved a very expensive removal and replacement of the existing... See more
Company replied
I had a slight problem ordering , re-ordered then looked at e mails and had ordered twice . I rang and spoke to a friendly , charming human(!) who immediately cancelled on order and asked if it was ne... See more
Company details
Written by the company
NotJustTaps is a fast-growing company that’s passionate about plumbing. We specialise in bathroom and kitchen washing solutions for a huge range of domestic, commercial and medical settings. Working with some of Europe’s leading design brands and specialist manufacturers, we’re able to offer competitive prices to our customers. Our mission is to provide an exceptional level of service to all our customers and therefore welcome their feedback to ensure we continue to improve our service.
Contact info
The Courtyard, Great Sarratt Hall Farm, WD3 4PD, Sarratt, United Kingdom
- 01923 268843
- salesinfo@notjusttaps.co.uk
- www.notjusttaps.co.uk
4.7
Excellent
272 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, contacted company to ask for another photo of the shower cartridge. Pam from sales sent everything I needed to confirm the correct part. Ordered and delivered next day and now have a working shower again. Will deffo use again
May 19, 2023
Unprompted review
Reply from NotJustTaps
Hi Paul. Thank you so much for your lovely feedback which is much appreciated. Look forward to being of service again.
Kind regards
Pamela
Not Just Taps
Very speedy quality service
Very speedy service, great quality tap valves, one was slightly damaged in post. Contacted and got replacements two days later. One of the best traders I have come across and British Quality.
May 19, 2023
Unprompted review
Reply from NotJustTaps
Thank you for your lovely review. We are so pleased you are happy with the service you have received from us and look forward to being of help again.
Regards
NJT team
Excellent
Great seller, excellent service and communication. Definitely recommended.
April 27, 2023
Unprompted review
Reply from NotJustTaps
We are glad to hear that you are happy with our level of customer service and look forward to being of help again in the future
Regards
Pamela
Sales Manager
Quality Tap & fittings
Easy to use Website with accurate stock levels, The shower tap ordered was the Traditional Breech Shower Valve for use in a property with a (very) low pressure systems, the quality of the tap and fittings is excellent and once plumbed in gave good control and flow rate to allow for a good shower.
Excellent service throughout with immediate dispatch and delivery.
Thank You.
April 12, 2023
Unprompted review
Reply from NotJustTaps
Thank you for your lovely feedback which is much appreciated. We look forward to being of help again
Regards
Not Just Taps Sales Team
Very fast efficient service
April 11, 2023
Unprompted review
Reply from NotJustTaps
Thank you so much for writing a review. We hope to be of service again in the future.
Kind Regards
NJT Team
Tap Cartridge Order only turned up after ringing 4…
Web Order only turned up after ringing 4 days after ordering to see why it hadn’t been delivered, after contacting the valves arrived the next day. Thanks for sorting this out quickly.
March 30, 2023
Unprompted review
Good service
Good service. Postage seemed expensive for the price of the part (a £7 acrylic handle) It had to be adjusted to fit but it would be difficult to get an exact replacement.
All in all it looks a lot better than before.
March 1, 2023
Unprompted review
Quick and efficient service
Quick and efficient service - good quality product
March 21, 2023
Unprompted review
Reply from NotJustTaps
Thank you for taking the time to leave feedback, it is very much appreciated. We look forward to being of service again.
Kind Regards
Not Just Taps Team
I emailed pictures and dimensions of…
I emailed pictures and dimensions of the part that I needed a replacement for and I was contacted and offered a replacement part with a return guarantee if it didn't fit. Excellent
March 8, 2023
Unprompted review
Reply from NotJustTaps
We are really pleased that you found what you were looking for through the service we provided. Thank you for taking the time to leave this review.
Kind Regards
Not Just Taps Team
Reply from NotJustTaps
It's our pleasure to be of help and really appreciate you leaving feedback.
Kind Regards
Not Just Taps Team
Good communication and delivery
Good communication and delivery, happy with the quality of the tap levers , fitted in no time. Great service thanks.
March 10, 2023
Unprompted review
Reply from NotJustTaps
Thank you so much for writing a review on Trustpilot for us. We are pleased you are happy with the service and hope to be of service again.
Kind Regards
NJT Team
Being able to source the part I…
Being able to source the part I required avoided me having to replace the complete mixer tap. Along with the efficient service; I'm very happy thank you,
March 3, 2023
Unprompted review
Reply from NotJustTaps
It's always great to hear from our customers and we appreciate your time in leaving such a lovely review.
Kind Regards
NJT Team
A great solution!
After hours of searching receipts from 15 years ago I could not identify the original make of a dripping kitchen tap. Within hours Notjusttaps identified the required valve it from my 4 measurements, posted on their super identifying function, and the replacement valves fitted perfectly. Such excellent customer service is extremely rare these days. Thank you.
March 4, 2023
Unprompted review
Reply from NotJustTaps
We are thrilled that you received great service from our team. We aim to provide excellent service for our customers. Your feedback is much appreciated.
Kind Regards
NJT Team
Friendly Customer Service
Friendly Customer Service
I called customer service to get some taps delivered the next day. They were extremely happy to help with questions and getting out of stock items delivered quickly.
March 7, 2023
Unprompted review
Excellent service
Excellent service - The team helped identify the correct spare part which was shipped promptly. Pricing was sensible too. Tap now fixed thank you.
February 28, 2023
Unprompted review
Reply from NotJustTaps
Hi,
It's always great to hear from our customers and we appreciate your time in leaving such a lovely review.
Thank you.
NJT Team.
Reply from NotJustTaps
Dear Ron
We appreciate you taking the time to write a review for us and hope we can be of service again in the future.
Regards Not Just Taps Team
I needed an unusual valve and they had…
I needed an unusual valve and they had one. Great service!
February 20, 2023
Unprompted review
Great service,
Great service,good communication delivered promptly, good product, will definitely use again
February 9, 2023
Unprompted review
Tap cartridges
We had been looking for new tap cartridges for a long time but didn't know the make of our taps by measuring the old ones and sending them the details they were able to supply us with the correct cartridges. Great service.
January 30, 2023
Unprompted review
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