Very quick and efficient after-sale service from the workshop: a free set-up, in my case, with leeway to come back for any adjustments I might need int the future, also free.
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See what reviewers are saying
Ron's advice and recommendations are always spot on and he directed me straight to what turned out even better than I had hoped... Friendly, well informed little shop full of wonders and always wo... See more
The staff at No Tom Guitars really know their stuff. They advised me incredibly well and were happy to spend time with me throughout my decision making. They've got an incredibly diverse array of prod... See more
Super helpful and knowledgable staff (not sure what his name was, but an American gentleman helped me out with all things spring reverb when I dropped in). Never pushy or suggestive - all the reas... See more
Company details
Written by the company
No.Tom Guitars are a retail business, serving Denmark Street London and globally, online. We specialise in only the finest Vintage and Used Stringed Instruments, to suit all budgets.
Contact info
6 Denmark Street, WC2H 8LX, London, United Kingdom
- +44(0)207 240 7500
- mail@notomguitars.com
- www.notomguitars.com
Wonderful store and people
Wonderful store and people. Great selection of gear and friendly folk who listen to your questions and requests!
Friendly people
Friendly people, a good atmosphere and great selection of guitars from multiple makers and big brands, you’ll definitely find the guitar you want and if they don’t have it in store they’ll order it for you awesome
Great shop!
Great friendly team. Always a pleasure to visit in person. Very happy with my latest purchase.
Great friendly staff
Great friendly staff, helpful and engaged but not overbearing.
Very accommodating staff at NO.TOM; but then again that's the pleasure of going to a music instruments shop and feeling the instruments versus online ordering.
It's the whole experience and NO.TOM got it right.
Very personable knowledgeable staff
Very personable knowledgeable staff, a pleasure to deal with. I would happily recommend you pay a visit.
Fast shipping from the U.K
Fast shipping from the U.K. Great music store and friendly staff! Great selection!
Quick delivery and great product
The delivery was quick and the product as advertised on website, really pleased with quality and design-will order more items in the future
Great mix of website + human contact = 5* review.
Great to be able to speak to the guys in the shop in the day I bought the guitar (via the website). Once the delivery date was advised I was able to liaise with them to make sure the guitar arrived on a day I would be at home to receive it. Worked a treat!
Very kind Team!
Very kind Team.
I purchased online trough the website and everything went smooth.
Thanks!

Reply from No.Tom Guitars
Fabulous customer service
Delighted with my experience with No Tom Guitars and its proprietor Ron. Left a Lowden F23c in consignment for sale. The sale was prompt and I was regularly updated by Ron. I got an excellent sale price and the money was promptly lodged in my account
I would recommend to anyone wanting to sell a high end guitar to leave it with Ron at No Tom’s
Fabulous service - thank-you

Reply from No.Tom Guitars
I’ve dealt with NTG for years and the…
I’ve dealt with NTG for years and the experience has always been a good one. All guitars offered for sale set up and ready to go. The store’s vibe and decor is like your lounge from heaven with a welcoming, friendly, pro staff who know their stuff. They look after you well but importantly they know how to treat you as a returning customer this isn’t a sell and move onto the next one style of business. Highly recommended

Reply from No.Tom Guitars
so helpful.
I ordered the gifts with plenty of time to spare for a friend. the guys reached out right away and let me know there is a back order and offered to refund my money and help anyway. It was just so nice that they were caring enough to reach out immediately. Ultimately everything is arriving in plenty of time. I’m just so grateful for their consideration.

Reply from No.Tom Guitars

Reply from No.Tom Guitars

Reply from No.Tom Guitars
A very friendly staff and people…
A very friendly staff and people working there.
Hand in two guitars to work and modify for me, a Epiphone BB King Lucille with Seymour Duncan Prails with Trippelshot rings and a Fishman Piezo bridge, complexity rewiring but Jake who worked on it managed to make it work the way I want it...
Gerald who work on my Simon and Patrick 12 string to lower the action is also very good...
Will always recommend them service provided....

Reply from No.Tom Guitars
T shirt order
My t shirt arrived quickly and exactly as pictured online! Excellent quality. Washes well! Comfortable. Also included were some store decals and a guitar pick! Extremely nice touch! Would love to visit London and see your store! Thanks so much for my order!

Reply from No.Tom Guitars
Great guitars and very helpful
Great guitars and very helpful. I’ve bought and sold guitars over many years and have had nothing but respect from Ron Jason and their team and many great guitars. GO THERE. Amazing selection.

Reply from No.Tom Guitars
Ordered item got sent item without…
Ordered item got sent item without delay so 5 stars from me

Reply from No.Tom Guitars
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