NOVASOL UK Reviews 

I would give 5 stars if I could speak to someone

Fabulous quick service & response. staff had all information i needed

Easy booking

Very dissatisfied again with customer service.
Asked about possibility ofchanging changing dates of holiday and before say yes it will cost so much extra or not he went and changed booking without informing me.
Usual novasol customer care not good.
It let's down the satisfaction you know you will get same very poor treatment from customer service every time

The owner of the property we were renting have repeatedly disturbed us with unannounced visits, which we regard as an invasion of our privacy. Additionally, we were falsely accused of causing a burn mark on the kitchen table with a cigarette, despite no one in our household being smoking inside the house as we have small kids. Later same day Novasol asked us to leave the property. We were visiting from UK and was asked to leave in extreme cold weather with kids at night hours. Still no refund and no compensation after destroying our holidays. STAY AWAY FROM NOVASOL this is our advise.

Booked thru VRBO and after initial deposit received one message confirming booking.Afterwards, not one message was replied from the host Novasol. It has been two weeks with several emails not replied!
Terrible service!
Mario Lalonde

I contacted you because your website told me my deposit had not gone through, though my bank was showing it had. After investigating the question you confirmed my booking. Next day I found nothing had left my bank & my account with you showed I still hadn't payed the deposit which I then did. How was it confirmed by your representative originally

Easy booking and easy paying with payments spread out, enabling one to reserve a property.

Easy to find a cottage in the location I want.

Worst experience ever, not helping, not understanding the consumer. Only thinking about getting the money from customer. Don't accept changes in the reservation. Complain sent to Customer Protection. The worst!!!

I wanted to order linen and towels but could not do so using your web page!!! Had to do so via the chat function. Also want the phone number of the owner/caretaker as we will be travelling for some days before our arrival and do not have access to my emails when away from home.

its not very clear about contacting the apartment owner....via wots upp or emaiing....also we are unsure if hidden costs on arrival??? eg tourists taxes....not like other website tells you fully the total costs....

Easy to book, plenty of details on the listings.

Lots of good properties in interesting places at reasonable prices. However, each one could do with more info on what's in the surrounding area.

Booking was simple. So far do good. Now need to ensure the rest of the process follows suit.

The website is user-friendly and offers a diverse selection of accommodations. Booking is straightforward, and the communication has been excellent up to this point.

Website was easy to navigate & booking was straight forward.email confirmation was within minutes.
Will use again 😉

Found the service easy to use and good experience