NOVASOL UK Reviews 

1,750
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the booking process straightforward and easy to use. The website was often described as easy to navigate, helping users find suitable accommodation. Reviewers also appreciated the good selection of properties and competitive pricing. However, some reviewers were not happy with customer service, reporting issues with communication and support. A few other people also felt that booking cancellations occurred unexpectedly, leaving them without accommodation. Additionally, some customers noted unexpected extra costs or issues with property details, such as lack of surrounding area information or additional fees.

What people talk about most

Booking process

Customers consistently note ambiguous experiences with the booking process, with many finding it easy and... See more

Website

Clients share ambiguous opinions on website functionality, with many reviewers praising its ease of use,... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as poor, non-existent, or... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding good prices and a great selection... See more

Location

Reviewers highlight ambiguous aspects of location, with some finding it easy to book and offering plenty of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booking process was good, all seems straightforward so far. But having issues contacting office though, need to make an enquiry and the chat system never seems to be working ?

Rated 4 out of 5 stars

Lots of good properties in interesting places at reasonable prices. However, each one could do with more info on what's in the surrounding area.

Rated 4 out of 5 stars

Easy to use booking system. Explanation of rules complicated but clear. Would have liked more photos of aerial views and locale.

Rated 4 out of 5 stars

No trouble booking, hassle free lovely cottage , but be aware health and safety is very different abroad, the staircase in our cottage was dangerous! And wpuld not pass any regulations here in UK


Company details

  1. Vacation Rental

Written by the company

NOVASOL is one of the largest providers of self catering holidays in Europe with 50,000 holiday properties.


Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

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Asks customers to review

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3.6

All reviews

(1,750)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

We are great fans of Scandinavia and…

We are great fans of Scandinavia and try to be up in Denmark or Sweden every year.
Novasol has been a trusty partner for almost all of our bookings.
Finding a suitable accomodation, booking and paying is made very easy and sofar, we have not had any bad experience.

December 7, 2025
Rated 1 out of 5 stars

Will never use this company again

Will never use this company again. Items shown in pictures not at the property. Pots and pans were filthy and unusable. I ended up having to purchase some. Company didn’t give a damn when I contacted them Only wish I could show the photos, but nowhere to add them. Health & safety is a complete joke. Gas hob with only a lighter to light it. !!!!

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

stay away at all costs

terrible experience. They represented a severely ant invested apartment and would not refund the CLEANING and consumption costs of a 10 day stay. Which cost almost as much as the room itself. Terrible service, would not recommend or pray you have no issues.

September 20, 2025
Unprompted review
Rated 4 out of 5 stars

A good website

A good website. But the clarity of things like bed linen supplied is harder to establish than the older sites.

November 23, 2025
Rated 5 out of 5 stars

Reliable and Trustworthy

Reliable and trustworthy company which always has the lowest prices and this year even had an extra discount! Easy online booking system completes the customer satisfaction.

October 22, 2025
Rated 2 out of 5 stars

You can't leave Feedback on the property you rent

I had no issue with the booking or with Novasol's handling of it, but I promised the owner I would leave a lovely review of the villa. However Novasol do not allow reviews on their website. They employ Feefo to contact you to list your review. Feefo have not contacted me (this is the second time it's happened). So despite asking Novasol to resolve this all Novasol do is ask ME to contact Feefo, the company they actually employ!
What this means is when you are actually looking at reviews on properties through Novasol they are not giving the true amounts of reviews, so be aware.

September 13, 2025
Unprompted review

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