Booking process was good, all seems straightforward so far. But having issues contacting office though, need to make an enquiry and the chat system never seems to be working ?
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Company details
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NOVASOL is one of the largest providers of self catering holidays in Europe with 50,000 holiday properties.
Contact info
The Triangle, W6 0LG, London, United Kingdom
- www.novasol.co.uk
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so easy and effortless to book through
so easy and effortless to book through. Property looks incredible and so much range to select from
Easy to book once the property was…
Easy to book once the property was found, the booking process was straight forward, payment options really well explained and simple to select
Easy process
Easy to view available properties; easy to see availability; easy to book and pay deposit.
Great company easy to use
We are great fans of Scandinavia and…
We are great fans of Scandinavia and try to be up in Denmark or Sweden every year.
Novasol has been a trusty partner for almost all of our bookings.
Finding a suitable accomodation, booking and paying is made very easy and sofar, we have not had any bad experience.
very good!!
Will never use this company again
Will never use this company again. Items shown in pictures not at the property. Pots and pans were filthy and unusable. I ended up having to purchase some. Company didn’t give a damn when I contacted them Only wish I could show the photos, but nowhere to add them. Health & safety is a complete joke. Gas hob with only a lighter to light it. !!!!
We were booking at a property we had been to before.
We were booking at a property we had been to before, so didn't research too much at other places but did find what we wanted reasonably quickly.
Great range of accommodation
Great range of accommodation and easy to use website. Easy to book the accommodation and so far the communication has been good.
stay away at all costs
terrible experience. They represented a severely ant invested apartment and would not refund the CLEANING and consumption costs of a 10 day stay. Which cost almost as much as the room itself. Terrible service, would not recommend or pray you have no issues.
Simple easy to use booking system
A good website
A good website. But the clarity of things like bed linen supplied is harder to establish than the older sites.
quick and specific exchange of…
quick and specific exchange of correspondence, good offers
Booking online extremely easy.
Booking on line via the Web site was very straightforward. Have used Novasol before on numerous occasions.
Mathias
Mathias, the agent at the end of the phone was both courteous and efficient. Many thanks.
My experience on the Novosol website I…
Since I’m not great with technology I found the site an easy one to deal with and managed my booking easily enough. We’ve booked with Novosol in the past and everything was very straightforward.
Easy to navigate the website with good…
Easy to navigate the website with good filters.
Reliable and Trustworthy
Reliable and trustworthy company which always has the lowest prices and this year even had an extra discount! Easy online booking system completes the customer satisfaction.
You can't leave Feedback on the property you rent
I had no issue with the booking or with Novasol's handling of it, but I promised the owner I would leave a lovely review of the villa. However Novasol do not allow reviews on their website. They employ Feefo to contact you to list your review. Feefo have not contacted me (this is the second time it's happened). So despite asking Novasol to resolve this all Novasol do is ask ME to contact Feefo, the company they actually employ!
What this means is when you are actually looking at reviews on properties through Novasol they are not giving the true amounts of reviews, so be aware.
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