NOVASOL UK Reviews 

Reliable and trustworthy company which always has the lowest prices and this year even had an extra discount! Easy online booking system completes the customer satisfaction.

I had no issue with the booking or with Novasol's handling of it, but I promised the owner I would leave a lovely review of the villa. However Novasol do not allow reviews on their website. They employ Feefo to contact you to list your review. Feefo have not contacted me (this is the second time it's happened). So despite asking Novasol to resolve this all Novasol do is ask ME to contact Feefo, the company they actually employ!
What this means is when you are actually looking at reviews on properties through Novasol they are not giving the true amounts of reviews, so be aware.

Very good experience

We drive 4 days from Brittany missing so much of the Dordogne area to get to Pezenas for our 3 week reservation when we received a message on there day if our arrival saying the booking was cancelled. To say a few swear words left or mouths was an understatement. This left us in the situation late afternoon of looking for another property to rent. Novasol did offer alternative accomodation but not in the same town so we chose a refund instead. The money was all returned after 7 days and we did find a lovely, more expensive place but the stress it created was enough that I'd never use them again

Terrible experience could not check in towels sheets were horrible used etc when i called booking.com i was told by the guy checking me in i could call them outside or he would call the police. I could not stay there worst experience ever. Do Not Use this company

The range of properties available is great, however beware of hidden charges. Electricity is often extra (and can be expensive if you have air conditioning or a pool at the property). We had a charge of €200, in cash, at the end of one week in Italy. You may also need to pay a damage deposit in cash on arrival.

Booked a villa in France for 13 people' arrived at venue on the day and time to collect the keys - The owner onsite had no booking info and when we contacted novasol , they said the property had no licence and our holiday was cancelled - our family and friends were left stranded in Vianne Saturday afternoon with no accommodation.
They had the cheek to offer us our money back and compensation of 240 euro's - this just covered 1 hotel room for 2 people - we are out of pocket to the sum of 750 euro.
We had to find another villa and travelled some 2.5 hours away from original holiday vacation.
Novasol basically did not care for our safety or help in this matter.
we are at present going thru legal action and have involved ABTA in this matter to claim at least are expenses occurred.
I have never experienced such a bad company, they have bluntly refused it was their fault , never get back to you and just don't care!!!
Look at the reviews, we are not the only family that have had a bad experience.
How can they offer rental property with out a trading licence?? or any such documents to say its safe and secure.
stay away from this company- our holiday was ruined by this un professional company offering luxury vacations

Good price, easy to book and great app

Found just what we were looking for, in the right area and at a good price. Booking was really easy online

Easy to use booking system. Explanation of rules complicated but clear. Would have liked more photos of aerial views and locale.

Super efficient and easy to use website.
Fantastic villa prices!

Great service, Rasmussen was exceptional. He contacted the owner and kept us informed.

I would recommend avoiding this company. We booked a villa with them in Prades sur Vernazobre for two weeks this summer.

The villa was in a great location, but the advert was factually incorrect - it showed out of date photos and promised air conditioning. We found that the villa needed some tlc - the decking was very old and we ended up with a lot of splinters. We also found that there was only air conditioning in one room in the villa. Novasol claimed that they were not aware, but I have since found a review on AirBnB for the villa via Novasol which explains this exact situation - the review was from last summer. The villa is also based less than a mile from the local Novasol office, so they could easily have checked whether the review was correct or not when cleaning or checking the pool.

Novasol's customer service is poor - several agents were rude on chat and four times I was given email addresses that didn't work, when I tried to raise this issue. It doesn't make you feel valued as a customer when you are repeatedly given email addresses that have auto bounce backs!

Novasol have said that they will not address this as we did not raise it when we were there - given that it takes 3 days + to reply to an email, I can't see a situation in which they would have come and fitted air con in the other rooms! Also, they WERE aware, as the 2024 review proves.

Honestly, I'd avoid - there are companies that demonstrate much more integrity

Works well, I got a better price than on Airbnb

Novasol was the company responsible for an apartment in Torremolinos. Although the reservation was initiated through a listing published by Novasol on a third-party partner’s website, the entire booking process was redirected to Novasol’s own parallel platform. Regardless, the contract should honor the conditions presented on the partner’s website.
During the process, I had many doubts, but Novasol’s customer service was unhelpful. The staff were unclear, avoided addressing key issues, and often gave vague or contradictory answers — showing a lack of professionalism, courtesy, and accuracy.
The advertised amenities did not match reality: the pool, listed as available all year, was closed (apparently for quite some time), and the private parking mentioned in the listing was not provided. These two factors were decisive in my decision to book this property. At check-in, I raised both issues, and the staff member suggested I request a refund directly from Novasol. When I did, they refused, claiming I should have contacted support during the stay, even though I had reported everything immediately at check-in. In other words, instead of honoring the contract, they expected me to waste part of my vacation trying to resolve failures that were entirely the responsibility of Novasol.
Another negative point was the cleaning fee: it was charged in cash at check-in, without a valid receipt, and in contradiction to the stated contract conditions (which specify payments by card or bank transfer). To make matters worse, the total amount charged was higher than advertised, which I find abusive.
There were also motion sensors and video cameras inside the house (living room and bedroom), allegedly part of the alarm system, which I consider a clear invasion of guests’ privacy. Finally, access to the house is via a staircase with 81 steps.

I booked a holiday in August cancelled it two days after they took the whole deposit as a cancelled fee .This firm us just a scam .I won't ever book with them ever again and I will tell everyone about them.

I would give this company a no star review if that was possible. We booked a villa for a week in Italy in August 2025. On arrival we contacted the key holder to be told we had cancelled our booking. Obviously we hadn't and they had been texting us all week to 'pack our bags' 'get ready for your holiday'. We found out later that someone else at the company sent an email to the key holder telling them we cancelled at the same time!
It was Sunday night and we were basically homeless in the middle of Italy. We rang Novosol many times to figure out what happened and they were awful. They refused to take responsibility or help us find anywhere else. We ended up finding a villa with another company, that was twice the price of our original villa as it was a last minute booking at peak season. Their customer service is non existent and mostly automated. Which was very evident when we got home and they sent us a review of our stay at the villa we never stayed in, saying 'we were great guests and they are looking forward to us coming back!'
Awful company stay well clear.

I booked a property through Novasol for over €2,000, expecting a relaxing holiday, but what we got was a complete nightmare. The house we were given was completely different from the one shown in the listing, and Novasol has done absolutely nothing to resolve the situation.

From the very first minute I entered the property, I told Pietro (the person who handed me the keys) that this was NOT the house I booked. The listing showed a modern home with:

A private garden → Missing

A fully working BBQ → The one provided was full of rust, with broken legs tied together with wire, impossible to use safely

A gas stove → We got a broken induction stove

A spacious L-shaped sofa → We got a tiny 2-seater sofa shoved in the corner

A multi-jet shower → Non-existent

A private washing machine → Missing

A wooden dining table → Replaced with a tiny round glass table for 2

A beautiful sea view → Instead, we had a parking lot view, and the sea was 40 minutes away

Baby cot → Missing

Smoke alarm → Missing

Basic cooking essentials → Missing

Even the layout of the house was completely different! In the booked property, the bedrooms are side by side, but in the one we got, they’re opposite each other with a corridor in between. In the listing, the oven is placed near the window and far from the stove, while in our house, it was below the broken induction stove. Also, the TV area, furniture, and overall setup had nothing in common with the advertised property — except maybe the color of the walls.

I provided clear evidence, including a video, but Novasol claims they “never received any complaint during the stay,” which is simply not true. I reported the issue immediately upon arrival, yet they ignored my messages and now refuse to take responsibility.

This is not just bad service — it’s false advertising and a scam.

Novasol’s response and customer service are unacceptable. We were four people who booked based on promises that were never delivered, and Novasol continues to deny any accountability.

We will:

Report this case to Airbnb for false advertising

Leave detailed negative reviews on Trustpilot, Google, and TripAdvisor

Report Novasol to consumer protection authorities

Do not trust Novasol! If you value your money, your safety, and your vacation, book elsewhere.

I will never use this company again ! I booked a villa for next year . I was concerned when the dates a few days later were still available on another site. I used live chat to query this and was assured of my booking as Novasol manage this property . Later that day , I get an email cancelling my booking . I replied immediately requesting my refund . Nearly 2 weeks later I am still waiting. You can only use live chat and my attempts to chase this have been unsuccessful. Today I was told it could take up to 4 weeks .
I will now be contacting ABTA.
I hope this appalling experience will stop others from doing business with this unreliable company .

It was easy to arrange the booking and inforrmation displayed was generally helpful.