NOVASOL Italia Reviews 

The most unprofessional, dishonest experience ever! Nothing was as described. This house does not use public utilities so we consistently had the aroma of sewage. The " ocean front" house was directly on a Strada Statale... the entire experience was terrible. We left 3 days early

Avoid this company like the plague. Beware that they operate as an intermediary on Booking, and it’s not exactly obvious when you book.

Our ‘4 star’ and ‘lovely’ villa in Sorrento had extreme rising damp, broken washing machine, black mold, broken gate to enter the property, leaky boiler and a zillion other unexpected inconveniences. The house is most definitely not compliant with building regulations. I’ll be filing a dispute as an EU consumer. I have documented everything.

I’ll be more than happy to remove this review if and when I receive compensation.

Everything was perfect! very clean house.
The hosts very responsive to all our needs. We felt great and we will definitely come back

We rented a villa in Italy where
Mauro, greeted us on the first day and gave us a tour of the house – very pleasant man… to our surprise his mum lives next door and let herself and a huge dog to the property whenever she wants!

The access to the property is terrible! When you leave the main road is over 10min on a road that is bearable drivable and at no point we were made aware of this issue, as if we knew in advance we would have changed our choice of rent a car.

Mauro also charged EUR200 cleaning fee (which was stated at the time of booking) – well I have photos evidence that nothing was clean and pretty disgusting, we had to clean the bathrooms in order to use them!

Apparently towels would be provided, we were left with 6 very old hand towels (that were 7 people on our party!) the towels were so old that you could barely dry yourself with them (also got photos evidence of it).

The swimming pool was green and full of algae which made impossible to use!

We were also advised that was a charge of EUR0,50 for electricity, to our surprise the amount they mentioned we consumed was over and above any expectation! We did a test and switch off the mains and Mauro came to us and said that was not hot water at his mum place to which made us think why??? Which meant their electricity was charged to us too??!!!

The day before the checkout again Mauro's mum came to us and said the checkout should not be later than 8.30am... to which we showed her a copy of the website where says checkout 10am... after much discussion we got an extension to leave at 9.45am! All very appalling!!
Overall a very disappointed experience… luckily Rome did not disappoint us, what a beautiful place, lovely people and food, we will defo go back but I really don’t know if I would use Novasol to book our next holiday as if this is the type of properties their site offers we would not rely on it again!

Competenza e serietà.
Highly recommended!

Incredible low standard, San Rocco in Zoagli. We stayed for 10 days. Beautiful garden and great check-in and check-out by Dario and Antonietta. Everything else absolutely below standard. The house was advertised under the Luxury Collection by Novasol in AirBnB, intransparent information, hidden costs, no proper bedding, missing furniture, only 2 kitchen towels for a house of 8, old and incomplete kitchen utilities, not even 6 equal wine glasses, no cleaning supplies, an old destroyed pan that has seen its years, insufficient and old primitive kitchen supplies to cook a proper meal, standard absolutely below the minimum. We rent all over the world and are ourselves renting properties, we have never experienced such a basic furnishing. Avoid renting!

So far - very bad. Had wifi listed on their accommodation. I double checked that it was working. They said yes. I arrive and the host says " small problem - no wifi".

So far they have not resolved the issue and refuse to state an amount for compensation.

An excellent and brand new home. Large bedrooms with en suite bathrooms. Super beds, with toppers and mattresses that are wide and long up to 210 cm. Large and well equipped kitchen. Surprisingly comfortable sofa, chairs and stools. Very big TV. LEDs that allow you to change the color of the lights in the kitchen, bedrooms, etc .. And then double garage and large internal spaces available such as a room for children's games. In general, a lot of quality in the materials of the house: marble, sinks, sink, induction hob, retractable sockets in the table to charge the phone ...
The swimming pool is big, the water temperature is good, with comfortable deck chairs and umbrellas. In addition there are many outdoor games for children: trampoline, houses and children's area.
The house is located at an altitude of 700 meters so temperature is never too hot, so it’s possible to have good rest during the night (in every case there are 5 air conditioners in the house). At the same time, from house, it’s possible to quickly reach Makarska and its beaches.
Many good restaurants in the area. A few km away there is also the town of Imotski, (at 7-8 minutes), with supermarkets and a well-stocked shopping center, with a nice supermaket. In a few minutes is possible to reach to Bosnia-Herzegovina too.
A special compliment to the Hosts: they were really fantastic: always kind, helpful and ready to support us and give advices. Our hosts have allowed us to appreciate the local culture.

It was so nice and cosy flat. Clean and quiet. Jørgen and Mette are so nice and sympatic.

I was a bit sad when I had to leave Endelave and the flat.

I'll come back for sure.

Assolutamente no.
Senza aria condizionata dal secondo giorno di soggiorno, in una delle estati più torridi di sempre in Sardegna.
Soluzioni irrisorie e rimborso altrettanto inadeguato per quattro persone, che hanno pagato per dei servizi di un bilocale ma, hanno dovuto usufruire di una stanza e un bagno soli!
Servizio clienti lento nelle risposte e che non tiene affatto in considerazione i disagi che hanno avuto i clienti.
Di certo, non lo consigliamo.

We rented a flat with 2 rooms and 2 bathrooms in Porto Pozzo, Sardinia. Since the second day the A/C was not working and we had been offered laughable solutions by the key-holders and the customer service.
However, the customer service promised us to send a technician for fixing the A/C but they never came to the flat within the week, by leaving 4 people using one bedroom and one bathroom during one of the hottest summer in Sardinia.
Regardless the numerous emails, phone calls and all the discomforts explained and highlighted more than once, only a small refund had been offered to us.

Very unpleasant holiday and unhappy clients.

NOVASOL PESSIMA ESPERIENZA - NOVASOL BAD EXPERIENCE
A fronte della scelta inziale di soggiorno con "cancellazione gratuita", dopo una serie di rendirizzamenti di vari siti si finisce sul sito Novasol, a quel punto si esegue il pagamento del soggiorno senza che sia obbligatorio visionare le condizioni contrattuali, nelle quali invece ci sono le penali, minimo 75 Euro anche per cancellazione il giorno seguente...amara sorpresa!
Despite the initial choice of stay with "free cancellation", after a series of redirections of various sites you end up on the Novasol site, at which point you pay for your stay without having to view the contractual conditions, in which there are instead penalties, at least 75 Euro even for cancellation the following day...bad surprise!

Warning: A money-hungry home rental company.

Do not respond to their emails.

I am from Canada. I had to call a phone number in Italy to have communication with them.

Our story: An error occurred during our reservation. We booked the wrong house by mistake. We wrote to NOVASOL within a minute to resolve the situation quickly, no one answered us.

We phoned from Canada to Italy to communicate with the owner. An employee answered us and finally help us to proceed with the cancellation. The company charged us 233 euro.

Portorotondo is a really well know place in the middle of Costa Smeralda.
Me and my wife have decided to go in mid October after many years 'at home': that's the way because we decided to take a 5 bedrooms/300m2 house for 2.500€/10 days. Yes, two people and a small dog, I deserved.
As we jumped into the house we discovered they took not more than two hours to clean it (seriously, 300m2 in 2 hours? you're hired!!!).
You can easily imagine the level of cleaning but we discovered that you cannot clean the ugly, no discussion.
Broken shower that create a swimming pool every time you use it, 1 bidet in only one bathroom vs 5 (my god, we are italian and I pretend one bidet into EACH bathroom), missed toilet cover, used toilet paper, an embarrassing broken kitchen with mould, cookware that did the second world war, draperies where it happens, air conditioning ..... yes, if remote control have batteries, door handles that remain in your ... hand, dogs admitted but external area has not fenced, plus more and more that could bore you.
Closing, as you understood, price was not a problem but we expected a lot more for what we have paid.
Before writing a feedback I tried to call Novasol: 'you are the first to serve' ... and after 45 minutes waiting I hanged. NO COMMENT.
A really HUGLY house in the middle of an amazing place, Costa Smeralda.
Novasol? NEVER MORE

To Update: It is now 10/28/21. We have received the refund for the single night we were kicked out of our booking, but now they are IGNORING us to give us our refundable deposit that they said we would receive, and it states we will receive in 14 days of our stay. It's been about 5 weeks..... I've reached out via every method of contact I can find and no one is even responding, and I sent my personal banking details to them as well!!!! This company is just unbelievable. STAY AWAY!

We stayed in Cerreto Guidi, Italy, using Novasol to book the Gardenia apartment on AirBnB from 9/16-9/24/2021. The property itself was beautiful and we enjoyed our apartment and stay. However, we ran into some issues that we are still trying to receive follow up on, now 2 weeks after our trip. When we arrived on 9/16, we attempted to check in to our apartment, using the owner information that Novasol sent to us when we fully paid for and booked our stay on AirBnB. The owner would not answer calls and it took several hours for us to get in contact. When he answered, he claimed he had no record of our reservations and had to check and call us back. We booked our stay about 2 weeks in advance, and yet the owner never checked his emails for reservation bookings for his property. So we didn't make it to check in until after 8 or 9pm. When we arrived, he met us as the gate and told us that he didn't have our reservation originally, so we could stay where we paid, but we had to leave for 1 night because he had it rented to someone else. So, we had paid for an 8 night stay, and upon arrival, we were told we could stay for 2 nights, then we had to pack up and move to an alternate location, and then we were able to come back for the remainder of our stay. The owner set us up in a new agriturismo for the night we could not stay at our original reservation, but I am certain the quality and pricing did not match what we had paid for at his Gardenia apartment. We also could not settle for our full stay as we anticipated, as we had to move out after 2 nights and then move back in. Furthermore, he told us he would give us a refund for the night that we could not stay at Gardenia due to HIS ERROR. It is now 2 weeks past our trip, and we cannot get any answers from Novasol or the owner in regards to receiving a refund for our one night. To make matters worse, the owner charged us a REFUNDABLE security deposit upon arrival, and we have yet to receive our deposit back! So we currently have ended up paying close to $200 US dollars for a refundable deposit (and we left the apartment clean and as we found it upon arrival!) and we are also still waiting for follow up on a refund for the night we were not permitted to stay at the reservation we made. My thoughts right now are that Novasol and the owners they work with like to take our money, but they don't like to provide satisfactory experiences for the money we paid! I wish I had been able to write this review direct on AirBnB, however I am now past my 14 day period as I've been waiting for them to resolve these issues so I could write a positive review.

We had the most wonderful time! The house is equipped with high-quality, top of the line everything - pool beds, kitchen equipment, plenty of utensils, pots, pans, plates, etc. It's one of the few times where we said, "wow, the photos don't do it justice!" Monica couldn't have been a lovelier host, bringing us fresh veggies from her garden, keeping the grounds and pool immaculate, and treating us as if we were family. The house is spectacular and the location unbeatable. We can't wait to go back! Thank you, Monica!

The accomodation search and pay portal is overall easy to navigate. Transparent, clear, user friendly and fast. Provides immediately by email all documentation (booking confirmation, voucher, data privacy information) and booking details including contact numbers. Made me feel comfortable with the booking and payment process. I was definitely satisfied with this service.

One of the worst agency I collaborated with in 20 years. Instead of helping out with the bookings of my villa they did everything to make more difficult . Never up for a discussion , they apply tremendous fees to customers.. in simple words the worst. To be avoided

I booked a beautiful house for July. I'm happy with the booking process and the information I received so far.