I called NRG, and Stefan answered. He’s such a nice, attentive, and kind young man. We had a good conversation, and he helped me sort out my invoices. Very professional service
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I am a new customer with the company, and my first phone interaction with you was fantastic. The person who assisted me was not only very kind and patient but also proactive and effective at resolvi... See more
Company replied
I had a wonderful experience with Freja from NRGi. She was incredibly helpful, polite, and patient throughout our entire interaction. Freja took the time to explain everything clearly and made sure al... See more
Company replied
I spoke with Maria on the phone without having any clue about the company, the programs, or the payments. My landlord just told me to call. Maria was incredibly patient with me, explained everything... See more
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Company details
About NRGi
Written by the company
Om os
NRGi er en landsdækkende energi- og rådgivningskoncern.
Vi er også et forbrugerejet andelsselskab, der er ejet af 230.000 andelshavere og består af 1.600 engagerede medarbejdere, som med både viden og hænder bidrager til et grønnere og et mere velfungerende Danmark - på kort og på lang sigt.
Hvert år investerer vi i vores fælles elnet, og i vindmølle- og solcelleparker, så vi kan sikre, at vi har et velfungerende samfund, der er baseret på energi fra vedvarende energikilder.
Til glæde for alle os, der er her i dag, og alle dem, der skal tage over efter os.
Sådan kan vi hjælpe dig
- Elaftale: Vælg en elaftale, der giver dig ro i maven. Uanset om du vil følge elprisen time for time eller foretrækker at betale en fast pris for strøm.
- Ladeboks: Vil du forvandle kWh om til kilometer? Køb eller lej en ladeboks hos os. Vi klarer installationen for dig.
- Varmepumpe: Overvejer du en varmepumpe? Vi hjælper dig trygt gennem hele processen, så du får den helt rigtige løsning til dit hjem.
- Boligens rapporter: Skal du sælge din bolig? Lad os stå for tilstandsrapport, energimærke og el-rapport, så du trygt kan få solgt dit hus.
- Køberrådgivning: Lever drømmehuset op til forventningerne? Få en uvildig fagekspert til at gennemgå huset for muligheder og udfordringer, inden du køber.
- Energi- og boligplan: Få en gennemgang af dit hjem fra kælder til kvist og få en konkret handlingsplan for energioptimering og vedligeholdelse af dit hjem.
Skal vi hjælpe din virksomhed?
Vi hjælper naturligvis også virksomheder med at spare både CO2, kWh og kroner.
Skal vi hjælpe din virksomhed med at få en skræddersyet elaftale eller identificere og realisere energibesparende projekter? Vores erfarne rådgivere er klar til at hjælpe dig.
Så lad os tage en uforpligtende snak om, hvordan vi kan hjælpe din virksomhed.
Written by the company
Contact info
Dusager 22, 8200, Århus N, Denmark
- 7011 4500
- www.nrgi.dk
Skal vi hjælpe dig?
4.8
Excellent
11K reviews
Asks customers to review
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Mads was very helpful 😊
Mads was very helpful 😊, very fast understood my problem and help me find a solution for it.
Thank you for the good service.
September 18, 2024
Unprompted review
Reply from NRGi
Hi Marcelino,
Thank you for your review and the 5 stars.
At NRGi, we have our customers as the highest priority, and therefore I am pleased that you had a good experience with my talented colleague Mads.
Thank you for choosing NRGi and for your warm recommendation.
I wish you a good day.
Best regards,
Kiri, NRGi
Reply from NRGi
Hi Ali,
Thank you very much for your kind words and 5 stars to our customerservice - it is much appreciated.
Have a wonderful day.
Best regards,
Kiri, NRGi
God behandling.
God behandling.
God forståelse for givende situationer og rare at tale med.
September 13, 2024
Unprompted review
Reply from NRGi
Hej
Hos NRGi er kundeservice vores topprioritet.
Det er vigtigt for os at vi vejleder vores kunder, er lydhør og finder de rette løsninger sammen.
Tak for dine 5 stjerner og fordi du har valgt NRGi som leverandør.
Mvh. Annette, NRGi
Verry nice
Verry nice, informative meeting with good offer. Verry happy.
September 10, 2024
Unprompted review
Reply from NRGi
Hi Mindaugas,
Thank you very much for your kind words and 5 stars to our customerservice - it is much appreciated.
Have a wonderful day.
Best regards,
Kiri, NRGi
Very helpful and patient
Very helpful and patient. Thank you for great service
September 10, 2024
Unprompted review
Reply from NRGi
Hi Nerijus,
Thank you very much for your kind words and 5 stars to our customerservice - it is much appreciated.
Have a wonderful day.
Best regards,
Kiri, NRGi
I want to highlight the excellent…
I want to highlight the excellent communication and quick action. I especially want to thank Customer Consultant Maria for her superb customer service.
September 8, 2024
Unprompted review
Reply from NRGi
Hi Juris,
Thank you for your review and the 5 stars.
At NRGi, we have our customers as the highest priority, and therefore I am pleased that you had a good experience with Maria.
Thank you for choosing NRGi.
I wish you a good day.
Best regards,
Kiri, NRGi
High level of customer service
I wanted to take a moment to express my sincere gratitude for the exceptional service provided during my recent interaction with representative Maria from NRGi. Her professionalism, patience, and willingness to go above and beyond to address my concerns truly made a difference. I was thoroughly impressed d dedication to ensuring that my issue was resolved promptly and effectively. It's not often that I encounter such a high level of customer service, and I believe it's important to acknowledge and appreciate it.
September 6, 2024
Unprompted review
Reply from NRGi
Hi Mandar,
Thank you so much for your review and the 5 stars.
At NRGi, we have our customers as the highest priority, and therefore I am pleased that you had a good experience with my talented colleague Maria.
Thank you for choosing NRGi and for your warm recommendation.
I wish you a good day.
Best regards,
Kiri, NRGi
good customer care support
September 4, 2024
Unprompted review
Reply from NRGi
Hi Rishabh,
Thank you very much for your kind words and 5 stars to our customerservice - it is much appreciated.
Have a wonderful day.
Best regards,
Kiri, NRGi
Very helpful customer service.
September 2, 2024
Unprompted review
Reply from NRGi
Hi Nick,
Thank you very much for your kind words and 5 stars to our customerservice - it is much appreciated.
Have a wonderful day.
Best regards,
Kiri, NRGi
Lisbeth was very helpful paciently…
Lisbeth was very helpful paciently explaining all the steps to make the contract and facilitating information.
August 28, 2024
Unprompted review
Reply from NRGi
Hi Pablo,
Thank you very much for your kind words and 5 stars to our customerservice - it is much appreciated.
I will make sure that Lisbeth receives your kind wors.
Have a wonderful day.
Best regards,
Kiri, NRGi
Customer service review
Customer service lady was very kind and helpful when discussing the subscription.
August 23, 2024
Unprompted review
Reply from NRGi
Hi Aliser,
Thank you very much for your kind words and 5 stars to our customerservice - it is much appreciated.
Have a wonderful day.
Best regards,
Kiri, NRGi
Nice customer service
Many thanks to Maria who has been very patient and professional with my questions and requests on the phone. And I got what I need fast and pleasantly. Nice customer service with NRGi :)
August 19, 2024
Unprompted review
Reply from NRGi
Hi Carrie,
Thank you very much for your kind words and 5 stars to our customerservice - it is much appreciated.
I will make sure that Maria receives your kind words.
Have a wonderful day.
Best regards,
Kiri, NRGi
Very efficient and helpful
Very efficient and helpful! Oliver was very nice and completed my request immediately.
August 16, 2024
Unprompted review
Reply from NRGi
Hi Madison,
Thank you very much for your kind words and 5 stars to our customerservice - it is much appreciated.
I will make sure that Oliver receives your kind words.
Have a wonderful day.
Best regards,
Kiri, NRGi
Positive call
Spoke english, offered results quickly like an expert. Overall positive and great call!
August 13, 2024
Unprompted review
Reply from NRGi
Hi Mikal,
Thank you very much for your kind words and 5 stars to our customerservice - it is much appreciated.
Have a wonderful day.
Best regards,
Kiri, NRGi
helpful, nice staff
Problem solved quick, nice staff, very understanding and helpful. The guy stayed on the phone until everything got sorted.
July 3, 2024
Unprompted review
Reply from NRGi
Hi Agata
Thank you very much for your 5 stars.
Glad we were able to help you.
I wish you a lovely day
Annette, NRGi
I've had a great experience with your…
I've had a great experience with your company. You're very caring and helpful. Thanks for all your support. I'll definitely recommend you to others!
June 18, 2024
Unprompted review
Reply from NRGi
Hi Nilüfer
Thank you very much for your great review and 5 stars - it is greatly appreciated.
At NRGi, customer service is our top priority.
It is important to us that we guide our customers, are responsive and find the right solutions together.
Have a great day
Best regards Inge, NRGi
Reply from NRGi
Hej B Christensen
Tak for din anmeldelse og de 5 stjerner, det glæder mig at læse at du har haft en behagelig oplevelse hos vores kundeservice.
Din anmeldelse er skøn læsning, da vi hos NRGi har vores kunder som 1. prioritet og det afspejler din oplevelse med en af mine dygtige kollegaer.
Vi er endnu en gang blevet kåret til branchens bedste kundeservice af Wilke - det er vi rigtig stolte af.
Du ønskes en god dag,
Mvh Anni NRGi
Reply from NRGi
Hi Fatemeh
Thank you for your great review and the 5 stars, I am glad to read that you got answers to all your questions.
Your review is a wonderful read, as we at NRGi have our customers as our first priority and this reflects your experience with one of my talented colleagues.
We have once again been named the industry's best customer service by Wilke - we are really proud of that.
I wish you a good day,
Best regards Anni NRGi
Super
She was very nice at understanding and replying in the clearest and most complete way.
May 13, 2024
Unprompted review
Reply from NRGi
Hi Marco,
Thank you very much for your kind words and 5 stars to our customerservice - it is much appreciated.
Have a wonderful day.
Best regards,
Kiri, NRGi
Every time I call
Every time I call, everything is explained to me. The people working there are very nice.
May 13, 2024
Unprompted review
Reply from NRGi
Hey Walkieman
Thank you for your great review and the 5 stars, we really appreciate them.
Your review is a wonderful read, as we at NRGi have our customers as our first priority and this reflects your experience with one of my talented colleagues.
I wish you a good day,
Best regards Anni NRGi
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